Margie Gonzalez
San Antonio,TX
Summary
Strong leader and problem-solver dedicated to helping motivate and lead a company to succeed. Proficient in using independent decision-making skills and dedicated to applying training to boost employee engagement and performance.
Overview
32
32
years of professional experience
Work History
Assistant Manager
Tuesday Morning
08.2018 - 06.2023
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in the process of unloading trucks, and stocking the merchandise.
- Mentored team members to enhance professional development and accountability in the workplace.
- Merchandizing the store to increase sales and drive profits.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed a loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Help inventory the merchandise at the end of the fiscal year.
Manager
Fallas Paredes
11.2015 - 07.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained a professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Scheduling to company needs.
- Hiring applicants to fit the job needs and requirements.
Assistant Manager
Anna's Linens
08.2008 - 09.2015
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in the workplace.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Made hiring recommendations to increase the company's productivity and profitability with quality workers.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Manager
Valero
05.1991 - 08.2008
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained a professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Scheduling to store needs.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers, and stakeholders to keep everyone on the same page and working toward established business goals.
- Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Associate of Science - Computer Science
San Antonio College
San Antonio, TX05.1987
Skills
- Team Motivation
- Training and Development
- Sales Strategies
- Staff Training
- Merchandising
- Recruiting and Interviewing
- Shift Coverage
- Time Management
- Greet Guests
- Sales Activities
- Staff Management
- Customer Service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Manager
Tuesday Morning
08.2018 - 06.2023
Manager
Fallas Paredes
11.2015 - 07.2018
Assistant Manager
Anna's Linens
08.2008 - 09.2015
Manager
Valero
05.1991 - 08.2008
Associate of Science - Computer Science
San Antonio College