Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Margie Hartley

Oak Creek ,WI

Summary

Knowledgeable EMT with solid background in trauma care, providing critical support in emergency situations. Proven track record of assisting medical professionals in high-pressure environments and ensuring patient stabilization. Demonstrated ability in rapid assessment and efficient execution of life-saving procedures, along with effective communication and teamwork skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

ED/Trauma Technician

Froedtert and the Medical College of Wisconsin ED
04.2024 - 01.2025
  • Provided exceptional care to diverse patient populations, adapting communication strategies and treatment plans to cater to each individual''s unique circumstances.
  • Supported surgical interventions by preparing equipment, monitoring patient status, and assisting surgeons as needed during emergency procedures.
  • Optimized inventory management within the trauma unit, ensuring adequate supplies were available for prompt response to urgent cases.
  • Enhanced team collaboration by effectively communicating with physicians, nurses, and other healthcare professionals in high-stress situations.
  • Promoted a culture of continuous improvement within the trauma unit, actively seeking opportunities for performance enhancement through process evaluation and feedback.
  • Improved patient care by efficiently providing emergency medical support and treatment to trauma patients.
  • Assisted in life-saving procedures, such as CPR and wound management, ensuring timely intervention for critical patients.
  • Fostered positive relationships with patients'' families, providing emotional support and education about their loved one''s condition when necessary.
  • Continuously enhanced professional skills through participation in ongoing training programs and workshops focused on emergency medicine best practices.
  • Maintained a safe environment for patients and staff by diligently following infection control protocols and safety guidelines.
  • Increased patient satisfaction by swiftly addressing concerns and providing compassionate care during traumatic events.
  • Contributed to improved hospital efficiency by maintaining accurate records of treatment provided to each patient under my care.
  • Demonstrated commitment to maintaining knowledge of industry advancements by staying current with emerging trends and research in trauma care.
  • Upheld high standards of patient confidentiality by securely managing sensitive information in accordance with HIPAA regulations.
  • Expedited diagnostic processes for trauma patients by efficiently transporting specimens to laboratory services when required.
  • Assisted with resuscitation, CPR, and emergency airway procedures.
  • Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
  • Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
  • Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
  • Safely transported patients by wheelchair, stretcher, or bed to other units.
  • Measured and fit crutches and canes, instructing patients on proper use of support devices.
  • Measured vital statistics, collected specimens for lab analysis and recorded data in appropriate medical records.
  • Worked with nurses to assess patients and prepare for tests and procedures.
  • Carried out phlebotomy procedures and watched for adverse reactions.
  • Continuously monitored patients and reported changes to head nurses and physicians.
  • Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
  • Quickly responded to codes and cardiac monitor alarms.
  • Facilitated transfer of patients throughout medical facility and between departments.
  • Maintained clean and sanitary environment in emergency department to meet hygiene measures.
  • Liaised between nurses, physicians, patients and visitors.
  • Followed all hospital policies and procedures and complied with local, state, and federal agency and accrediting body guidelines.
  • Assisted in preparation and maintenance of patient charts, documenting all care given.
  • Inserted peripheral IVs.
  • Documented patient information and care activities in electronic health record.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.

Advanced Emergency Medical Technician

Bell Ambulance
03.2022 - 08.2024
  • Developed strong relationships with local hospitals and healthcare providers, fostering positive working environments for seamless patient transitions.
  • Expedited patient transport, ensuring safe and efficient transfer to the appropriate medical facility.
  • Participated in continuing education courses, ensuring professional development as an Advanced Emergency Medical Technician.
  • Collaborated with dispatchers to improve response times, optimizing routes for quicker access to patients in need.
  • Ensured consistent inventory levels of medical equipment, managing supplies for optimal EMS response times.
  • Performed regular equipment checks on emergency vehicles to maintain peak performance during critical responses.
  • Mentored new EMTs, sharing valuable experience and guidance for successful career progression within the field.
  • Improved patient outcomes by providing timely and accurate assessments in emergency situations.
  • Maintained up-to-date knowledge of emergency medical procedures, staying current on industry best practices.
  • Managed challenging situations involving behavioral health crises with calm professionalism and appropriate interventions.
  • Enhanced team efficiency through clear communication and collaboration with fellow EMTs and medical professionals.
  • Delivered life-saving interventions for critically ill patients with advanced airway management techniques.
  • Conducted thorough documentation of patient encounters, maintaining accuracy in reporting and record keeping.
  • Contributed to departmental quality improvement initiatives, identifying areas for potential growth or enhancement in service delivery.
  • Coordinated effectively with law enforcement agencies during incidents requiring joint EMS/police involvement.
  • Provided compassionate care to patients, addressing concerns and ensuring their comfort during transport.
  • Promoted a culture of safety within the EMS team, adhering to strict protocols and guidelines during all operations.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
  • Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
  • Evaluated patient histories to assess and prioritize levels of care.
  • Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
  • Trained EMTs in basic life support skills, oxygen therapy, and wound care.
  • Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
  • Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
  • Administered CPR, oxygen and other life-saving medical treatments.
  • Assisted with lifting and moving patients.
  • Followed all safety protocols and took necessary precautions while providing care.
  • Responded to 911 calls for medical emergencies.
  • Delivered emotional support to patients and families.
  • Assessed medical conditions of patients in pre-hospital settings.
  • Handled patient transfers from one medical facility to another.
  • Collaborated with medical doctors and other healthcare professionals.
  • Immobilized patient for placement on stretcher and ambulance transport.
  • Observed patient behavior to report changes to medical personnel.
  • Trained new EMTs on proper protocols and procedures.
  • Transported patients to medical facilities and provided transportation to follow-up appointments.
  • Utilized communication devices to maintain contact with supervisors.
  • Coordinated with treatment center personnel to obtain patients' vital statistics and medical history.
  • Educated public on emergency medical services.
  • Dispensed medications and monitored patient reactions.

Advanced Emergency Medical Technician

Chatham Emergency Services
09.2020 - 01.2022
  • Developed strong relationships with local hospitals and healthcare providers, fostering positive working environments for seamless patient transitions.
  • Expedited patient transport, ensuring safe and efficient transfer to the appropriate medical facility.
  • Participated in continuing education courses, ensuring professional development as an Advanced Emergency Medical Technician.
  • Collaborated with dispatchers to improve response times, optimizing routes for quicker access to patients in need.
  • Ensured consistent inventory levels of medical equipment, managing supplies for optimal EMS response times.
  • Performed regular equipment checks on emergency vehicles to maintain peak performance during critical responses.
  • Mentored new EMTs, sharing valuable experience and guidance for successful career progression within the field.
  • Improved patient outcomes by providing timely and accurate assessments in emergency situations.
  • Maintained up-to-date knowledge of emergency medical procedures, staying current on industry best practices.
  • Managed challenging situations involving behavioral health crises with calm professionalism and appropriate interventions.
  • Enhanced team efficiency through clear communication and collaboration with fellow EMTs and medical professionals.
  • Delivered life-saving interventions for critically ill patients with advanced airway management techniques.
  • Conducted thorough documentation of patient encounters, maintaining accuracy in reporting and record keeping.
  • Coordinated effectively with law enforcement agencies during incidents requiring joint EMS/police involvement.
  • Provided compassionate care to patients, addressing concerns and ensuring their comfort during transport.
  • Promoted a culture of safety within the EMS team, adhering to strict protocols and guidelines during all operations.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
  • Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
  • Evaluated patient histories to assess and prioritize levels of care.
  • Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
  • Trained EMTs in basic life support skills, oxygen therapy, and wound care.
  • Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
  • Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
  • Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
  • Administered CPR, oxygen and other life-saving medical treatments.
  • Assisted with lifting and moving patients.
  • Followed all safety protocols and took necessary precautions while providing care.
  • Responded to 911 calls for medical emergencies.
  • Delivered emotional support to patients and families.
  • Assessed medical conditions of patients in pre-hospital settings.
  • Handled patient transfers from one medical facility to another.
  • Collaborated with medical doctors and other healthcare professionals.
  • Immobilized patient for placement on stretcher and ambulance transport.
  • Observed patient behavior to report changes to medical personnel.
  • Trained new EMTs on proper protocols and procedures.
  • Transported patients to medical facilities and provided transportation to follow-up appointments.
  • Utilized communication devices to maintain contact with supervisors.
  • Coordinated with treatment center personnel to obtain patients' vital statistics and medical history.
  • Educated public on emergency medical services.
  • Dispensed medications and monitored patient reactions.
  • Performed medical tests and collected samples for laboratory analysis. At Chatham Emergency Services we were trained to draw pre hospital blood work and also performed blood draws for the local and county police departments.

Pharmacy Technician

Medical Center Pharmacy
07.2017 - 09.2017
  • Utilized pharmacy management software to maintain up-to-date patient records and inventory levels.
  • Applied barcode scanning technology to verify medication accuracy and prevent dispensing errors.
  • Prepared and labeled medication orders, including oral, IV, and topical prescriptions, to meet patient needs.
  • Performed inventory management tasks, including stock rotation and expiration date checks, to ensure medication availability.
  • Maintained clean and organized work environment, adhering to safety and sanitation guidelines.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Collected co-payments or full payments from customers.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
  • Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
  • Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
  • Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
  • Utilized pharmacy management software to process prescriptions efficiently.
  • Maintained clean and organized work environment, adhering to health and safety standards.
  • Educated patients on medication usage and precautions, enhancing patient understanding and safety.
  • Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
  • Conducted routine checks of pharmaceutical stocks to maintain quality control.
  • Supported insurance claim processing, facilitating smoother patient transactions.
  • Managed opening and closing duties for pharmacy.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.

Pharmacy Technician

Kroger
04.2017 - 07.2017
  • Utilized pharmacy management software to maintain up-to-date patient records and inventory levels.
  • Applied barcode scanning technology to verify medication accuracy and prevent dispensing errors.
  • Prepared and labeled medication orders, including oral, IV, and topical prescriptions, to meet patient needs.
  • Performed inventory management tasks, including stock rotation and expiration date checks, to ensure medication availability.
  • Maintained clean and organized work environment, adhering to safety and sanitation guidelines.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Counted and labeled prescriptions with correct item and quantity.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Collected co-payments or full payments from customers.
  • Managed opening and closing duties for pharmacy.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
  • Maintained clean and organized work environment, adhering to health and safety standards.
  • Utilized pharmacy management software to process prescriptions efficiently.
  • Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
  • Assisted pharmacists in preparing and dispensing medications to ensure patient safety.

Designated Hitter

Walgreens
11.2016 - 04.2017
  • Efficiently managed multiple tasks simultaneously, balancing the needs of customers with store responsibilities effectively.
  • Prepared merchandise displays according to store guidelines, driving interest in featured products and promotions.
  • Resolved customer complaints professionally, turning negative experiences into opportunities for improvement.
  • Supported store management in implementing promotional activities and visual merchandising strategies for maximum impact.
  • Assisted customers with locating items throughout the store quickly, ensuring a seamless shopping experience.
  • Boosted employee morale by consistently demonstrating enthusiasm in daily tasks and interactions with colleagues.
  • Ensured accurate pricing by diligently updating price tags whenever necessary, minimizing discrepancies at the point of sale.
  • Contributed to increased sales revenue through exceptional customer service and targeted upselling techniques.
  • Streamlined inventory management for optimal stock availability and reduced waste.
  • Maintained up-to-date knowledge of product offerings, enabling effective recommendations to customers based on their needs.
  • Processed returns and exchanges with professionalism and attention to detail, ensuring customer satisfaction.
  • Assisted in maintaining store cleanliness, resulting in a welcoming environment for customers.
  • Enhanced customer experience by providing prompt and efficient service as a Designated Hitter.
  • Handled cash transactions accurately, contributing to overall store efficiency and financial integrity.
  • Conducted regular inventory checks to maintain accuracy within the system, reducing instances of stock discrepancies or shortages.
  • Worked in the pharmacy as a pharmacy technician as needed.

Education

Diploma - EMS Professions

Savannah Technical College
Savannah, GA
01-2020

High School Diploma -

Wilcox County High School
Rochelle, GA
05-2008

Skills

  • Critical care transport
  • Vital signs monitoring
  • Emergency vehicle operation
  • Environmental emergency response
  • Intravenous therapy
  • Wound care techniques
  • Scene safety assessment
  • Cardiopulmonary resuscitation
  • Documentation and reporting
  • Behavioral emergency intervention
  • Diabetic emergencies
  • Allergic reaction management
  • Spinal immobilization
  • Fracture stabilization
  • Stroke recognition
  • Pediatric advanced life support
  • Obstetrical emergencies
  • Seizure management
  • Burn treatment
  • Poisoning response
  • Pediatric patient care
  • Trauma management
  • Oxygen therapy
  • Geriatric patient care
  • Advanced airway management
  • Critical decision-making skills
  • Problem-solving
  • Time management
  • Safe driving
  • Multitasking and organization
  • Patient care
  • Basic life support
  • Critical thinking
  • Clear communication
  • Compassion and empathy
  • Direct patient care
  • Team collaboration
  • Calm under pressure
  • Vital sign assessment
  • Bleeding control
  • CPR and first aid
  • Airway management
  • Patient assessments
  • Advanced life support
  • Patient transport
  • Patient triage
  • Ambulance driving
  • Medication administration
  • Medical terminology
  • Emergency patient triage
  • Patient stabilization
  • Emergency management
  • Patient management
  • Vehicle maintenance
  • Physical stamina
  • Pre-hospital care
  • Accident response
  • Supply restocking
  • Patient evaluations
  • Vehicle operation
  • Emergency response
  • Stress management
  • Condition assessment
  • IV administration
  • Triaging
  • Oxygen administration
  • Stabilization
  • IV fluid replacement
  • Reporting and documentation
  • Respiratory assessment
  • Advanced first aid
  • Scene assessments
  • Resuscitation
  • Trauma care
  • Treatment delivery
  • Field patient assessments
  • Teamwork
  • Teamwork and collaboration
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability

Certification

  • Basic Life Support (BLS) Certification - American Heart Association or American Red Cross.
  • Advanced Emergency Medical Technician (AEMT) - National Registry of Emergency Medical Technicians (NREMT).
  • Georgia Driver's License
  • Texas Department of State Health Services Emergency Medical Technician (EMT)
  • IS-00005.a: An Introduction to Hazardous Materials
  • IS-00100.c: Introduction to Incident Command System, ICS-100
  • IS-00200.c: Basic Incident Command System For Initial Response, ICS-200
  • IS-00700.b: An introduction to the National Incident Management System
  • IS-00800.d: National Response Framework, An Introduction

Timeline

ED/Trauma Technician

Froedtert and the Medical College of Wisconsin ED
04.2024 - 01.2025

Advanced Emergency Medical Technician

Bell Ambulance
03.2022 - 08.2024

Advanced Emergency Medical Technician

Chatham Emergency Services
09.2020 - 01.2022

Pharmacy Technician

Medical Center Pharmacy
07.2017 - 09.2017

Pharmacy Technician

Kroger
04.2017 - 07.2017

Designated Hitter

Walgreens
11.2016 - 04.2017

Diploma - EMS Professions

Savannah Technical College

High School Diploma -

Wilcox County High School

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Margie Hartley