Margie Lopez
El Paso,Texas
Summary
Enthusiastic Medical office specialist eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of customer service, patient satisfaction. good communication, problem solver and critical thinker . Motivated to learn, grow and excel in the healthcare industry.
Overview
31
31
years of professional experience
Work History
Multi Skill Tech/Patient
DSMC Labor and delivery
El Paso, Tx
12.2016 - Current
- Answer, Phones, File, Type, Data Entry and other office duties
- Order supplies for the unit from Xerox, Dietary and E-Procurement
- Register and discharge the patients for their visit
- Prepare Charts for patients
- Prepare Reports, Analyze and compare data
- Create Spread sheets for repots using, Excel, Word and PowerPoint
- Create online registration for virtual or in person education and tours
- Pre-authorization for procedures and assisted w Pre-registration procedures
- Online prenatal education for OB patients
- Box and store previous years in storage box to send to storage, keeps logs
- Updated Logs Books daily and made corrections
- Billing for the unit
- Managed and maintained Hugs and Kisses Security tags
- Assist in training new hires for the unit
- Assisted with any needs the Admin Director, Director and or Clinical Coordinator needed for the unit or the Maternal Child Department
- Train new employees.
- Organized work to meet demanding production goals.
- Maintained quality assurance and customer satisfaction objectives.
Program Asst/Tech
Del Sol Women and Teens Center
El Paso, Tx
08.2011 - 12.2016
- Assisted Women's and Teens Center with planning and coordinating day-to-day and special program activities.
- Answer, Phones, File, Type, Data Entry and other office duties
- Reports, analyze and compare data
- Community Screenings; Vitals, Glucose and Cholesterol Checks
- Pregnancy Tests
- Referral to Del Sol OB Panel
- Follow client throughout with Pregnancy referrals and or Pt’s needs
- Assist Dr’s with Pts billing services, OB/GYN Referrals to Dr’s or Clinics
- Marketing and Outreach Services
- Spread sheets using Excel, Word and Power Point
- Pre-Admit Clients to Hospital for OB/GYN
- Asst in State Medicaid Application preparation and submit complete app to case worker to process and finalize case
- Asst with Chip Perinatal Application and Women Services Application
- Assist w Cancer Medicaid’s and submit to case workers for status
- Work in Labor Delivery as Tech, CNA and or Clerk
- Assist Nurses under MD’s Direction and orders
- Assist Potential Clients with State assistance applications and resources
- Listen to patients concerns & needs and refer to community resources
- Staff into L&D as per Directors and Clinical Coordinator’s needs on the floor or HUC
- Train new employees
Customer Service
A One Stop Financial Services
El Paso, Texas
01.2003 - 10.2008
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Supervise 8 Employees and Manage Business clients and financial records
- Prepare Financial Balances, A/P, A/R, Complete Payroll for 7 Companies
- Assist Clients with Business and Personal Tax questions
- Prepare Financial Statements, Bookkeeping and Financial Analysis for clients
- Prepare and file IRS, Immigration, TWC, State Comptrollers documents
- Notary Public State of Texas documents
Medical Office Manager
El Paso Nursing Services
El Paso, Texas
01.1999 - 06.2003
- AP, AR, Employee Payroll
- File, Type, answer phone and obtain Medical Records
- Data entry
- Medical Billing
- Marketing
- Insurance Verification and pre Authorization
- Order inventory supply
- Medical Billing
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Managed 65 employees with various personalities and from different cultures for home health practice.
- Consulted with healthcare professionals on business decisions.
- Oversaw accounting, budgeting, and financial reporting.
- Built relationships with physicians to create steady referral pipeline.
- Addressed and remedied all patient or team member issues.
- Developed close working relationships with front office and back office staff.
Rec Leader II/ Office Clerk
City of El Paso Parks and Recreations
El Paso, Texas
08.1990 - 03.1999
- Work with youth and seniors
- Asst customers in office for rental needs, billing, invoicing, collections etc
- Type, 10 key, answer phones, generate schedules and agendas for senior citizens and youth groups, 4
- Plan and carry out field trips and dances for senior citizens and youth groups, Asst youth groups and physically challenged groups on outings 5
- Helped run summer programs for youths and helped organize senior citizen activities at the senior centers.
Office Manager
Interworld Health Care
El Paso, Texas
08.1996 - 10.1997
- Asst Pt’s with their needs and requests for needed services
- Maintained computer and physical filing systems.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Education
MBA - Business Administration And Management
University of Phoenix
Tempe, AZ07.2025
Bachelor of Arts - Applied Psychology
The University of Texas At El Paso
El Paso, TX05.2013
Master of Science - Speech Pathology And Audiology
New Mexico State University
Las Cruces, NMAssociate of Arts - Liberal Arts And General Studies
El Paso Community College
El Paso, Texas2010
Skills
- Customer Service
- Verbal and Written Communication
- Patient Record Analysis
- Attention to Detail
- Status Updates
- Creative Thinking
- Critical Thinker
- Documentation
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Education for patients through virtual services
Affiliations
Texas Notary Public Association
National Honor Society
I am attending University of Phoenix obtaining my MBA. in which I was designated for the National Honor Society. My current GPA is 3.75
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Multi Skill Tech/Patient
DSMC Labor and delivery
12.2016 - Current
Program Asst/Tech
Del Sol Women and Teens Center
08.2011 - 12.2016
Customer Service
A One Stop Financial Services
01.2003 - 10.2008
Medical Office Manager
El Paso Nursing Services
01.1999 - 06.2003
Office Manager
Interworld Health Care
08.1996 - 10.1997
Rec Leader II/ Office Clerk
City of El Paso Parks and Recreations
08.1990 - 03.1999
MBA - Business Administration And Management
University of Phoenix
Bachelor of Arts - Applied Psychology
The University of Texas At El Paso
Master of Science - Speech Pathology And Audiology
New Mexico State University
Associate of Arts - Liberal Arts And General Studies
El Paso Community College
Similar Profiles
Vanessa Ruffin HectorVanessa Ruffin Hector
Staff Nurse at NYCHHC/Metropolitan-Labor and DeliveryStaff Nurse at NYCHHC/Metropolitan-Labor and Delivery
SYDNEY GILMORESYDNEY GILMORE
Licensed Practical Nurse at Labor and DeliveryLicensed Practical Nurse at Labor and Delivery
CORNELYN WILLIAM @ MIMIECORNELYN WILLIAM @ MIMIE
Midwives at Hospital Keningau (Maternity/Labor & Delivery)Midwives at Hospital Keningau (Maternity/Labor & Delivery)
Christopher A. MendozaChristopher A. Mendoza
Masters Research Assistant at University Of Texas At El Paso - Aerospace CenterMasters Research Assistant at University Of Texas At El Paso - Aerospace Center
Ana MaresAna Mares
Supply Sergeant at Army National GaurdSupply Sergeant at Army National Gaurd