Summary
Overview
Work History
Education
Skills
Timeline
Generic

Margie Mildward

Park City

Summary

Dynamic housekeeping supervisor with a proven track record at Stein Eriksen Residences, enhancing operational efficiency and guest satisfaction. Skilled in training and mentoring staff while implementing quality improvements. Adept in cleaning and sanitation, fostering a collaborative environment that prioritizes exceptional service delivery and adherence to safety protocols.

Overview

14
14
years of professional experience

Work History

Housekeeping Supervisor

Stein Eriksen Residences
11.2021 - Current
  • Supervised daily housekeeping operations to ensure high standards of cleanliness and guest satisfaction.
  • Trained and mentored housekeeping staff, fostering professional development and enhancing team performance.
  • Implemented efficient cleaning procedures, resulting in optimized workflow and reduced turnaround time for room preparation.
  • Conducted regular inspections of guest rooms and common areas to maintain quality control and adherence to property standards.
  • Collaborated with other departments to address guest requests promptly, improving overall service delivery and experience.

Busser

Fletchers
08.2024 - Current
  • Assisted servers by promptly clearing and resetting tables to enhance guest experience.
  • Maintained cleanliness and organization of dining areas, ensuring adherence to health standards.
  • Collaborated with kitchen staff to expedite food delivery and maintain service flow.
  • Supported inventory management by restocking supplies and notifying management of low stock levels.

Commercial Cleaner

One Stop Cleaning
04.2019 - 07.2023
  • Implemented efficient cleaning processes that enhanced overall service quality.
  • Conducted regular inspections to maintain cleanliness and hygiene in commercial spaces.
  • Developed and maintained positive relationships with clients through exceptional service delivery.
  • Managed inventory of cleaning supplies, ensuring cost-effective usage and procurement.
  • Cleaned building floors by sweeping, mopping, and scrubbing floors.
  • Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
  • Handled equipment, chemicals, and materials properly and with caution.

Housekeeper

The Lodges at Deer Valley
05.2012 - 11.2021
  • Managed daily cleaning operations to ensure guest satisfaction and high standards of cleanliness.
  • Implemented improved cleaning techniques, enhancing overall efficiency and guest experience.
  • Trained new employees on cleaning protocols, safety procedures, and equipment use.
  • Developed checklists for various cleaning tasks to standardize procedures across the department.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.

Laundry Attendant

All Season
05.2020 - 04.2022
  • Operated industrial laundry equipment to ensure efficient processing of linens and garments.
  • Maintained cleanliness and organization of workspaces to promote safety and efficiency.
  • Inspected items for stains or damage, applying appropriate cleaning techniques as needed.
  • Collaborated with team members to streamline workflows and improve turnaround times.

Turn Down Attendant

Hotel Park City
05.2012 - 05.2017
  • Maintained cleanliness and organization of guest rooms and common areas.
  • Delivered personalized turndown services to enhance guest experience.
  • Collaborated with housekeeping team to ensure timely room readiness.
  • Inspected rooms for quality assurance and adherence to hotel standards.

Server

Double Tree by Hilton
05.2012 - 05.2020
  • Delivered exceptional customer service, ensuring guest satisfaction through attentive and personalized interactions.
  • Coordinated dining room operations to enhance workflow efficiency and maximize table turnover.
  • Trained and mentored new staff on menu offerings, service protocols, and hospitality standards.
  • Collaborated with kitchen staff to ensure timely delivery of food orders and adherence to quality standards.

Education

Medical Secretary - Medical Social Work

Iloilo Doctors College
Philippines
04-1992

Skills

  • Cleaning and sanitation
  • Guest relations
  • Customer service-focused
  • Training and mentoring
  • Staff training and development
  • Department coordination
  • Workload prioritization
  • Quality improvements
  • Performance improvements
  • Operational efficiency analysis
  • Safety protocols
  • Facilities maintenance

Timeline

Busser

Fletchers
08.2024 - Current

Housekeeping Supervisor

Stein Eriksen Residences
11.2021 - Current

Laundry Attendant

All Season
05.2020 - 04.2022

Commercial Cleaner

One Stop Cleaning
04.2019 - 07.2023

Housekeeper

The Lodges at Deer Valley
05.2012 - 11.2021

Turn Down Attendant

Hotel Park City
05.2012 - 05.2017

Server

Double Tree by Hilton
05.2012 - 05.2020

Medical Secretary - Medical Social Work

Iloilo Doctors College