Margie Mildward
Park City
Summary
Dynamic housekeeping supervisor with a proven track record at Stein Eriksen Residences, enhancing operational efficiency and guest satisfaction. Skilled in training and mentoring staff while implementing quality improvements. Adept in cleaning and sanitation, fostering a collaborative environment that prioritizes exceptional service delivery and adherence to safety protocols.
Overview
14
14
years of professional experience
Work History
Housekeeping Supervisor
Stein Eriksen Residences
11.2021 - Current
- Supervised daily housekeeping operations to ensure high standards of cleanliness and guest satisfaction.
- Trained and mentored housekeeping staff, fostering professional development and enhancing team performance.
- Implemented efficient cleaning procedures, resulting in optimized workflow and reduced turnaround time for room preparation.
- Conducted regular inspections of guest rooms and common areas to maintain quality control and adherence to property standards.
- Collaborated with other departments to address guest requests promptly, improving overall service delivery and experience.
Busser
Fletchers
08.2024 - Current
- Assisted servers by promptly clearing and resetting tables to enhance guest experience.
- Maintained cleanliness and organization of dining areas, ensuring adherence to health standards.
- Collaborated with kitchen staff to expedite food delivery and maintain service flow.
- Supported inventory management by restocking supplies and notifying management of low stock levels.
Commercial Cleaner
One Stop Cleaning
04.2019 - 07.2023
- Implemented efficient cleaning processes that enhanced overall service quality.
- Conducted regular inspections to maintain cleanliness and hygiene in commercial spaces.
- Developed and maintained positive relationships with clients through exceptional service delivery.
- Managed inventory of cleaning supplies, ensuring cost-effective usage and procurement.
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
Housekeeper
The Lodges at Deer Valley
05.2012 - 11.2021
- Managed daily cleaning operations to ensure guest satisfaction and high standards of cleanliness.
- Implemented improved cleaning techniques, enhancing overall efficiency and guest experience.
- Trained new employees on cleaning protocols, safety procedures, and equipment use.
- Developed checklists for various cleaning tasks to standardize procedures across the department.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Laundry Attendant
All Season
05.2020 - 04.2022
- Operated industrial laundry equipment to ensure efficient processing of linens and garments.
- Maintained cleanliness and organization of workspaces to promote safety and efficiency.
- Inspected items for stains or damage, applying appropriate cleaning techniques as needed.
- Collaborated with team members to streamline workflows and improve turnaround times.
Turn Down Attendant
Hotel Park City
05.2012 - 05.2017
- Maintained cleanliness and organization of guest rooms and common areas.
- Delivered personalized turndown services to enhance guest experience.
- Collaborated with housekeeping team to ensure timely room readiness.
- Inspected rooms for quality assurance and adherence to hotel standards.
Server
Double Tree by Hilton
05.2012 - 05.2020
- Delivered exceptional customer service, ensuring guest satisfaction through attentive and personalized interactions.
- Coordinated dining room operations to enhance workflow efficiency and maximize table turnover.
- Trained and mentored new staff on menu offerings, service protocols, and hospitality standards.
- Collaborated with kitchen staff to ensure timely delivery of food orders and adherence to quality standards.
Education
Medical Secretary - Medical Social Work
Iloilo Doctors College
Philippines04-1992
Skills
- Cleaning and sanitation
- Guest relations
- Customer service-focused
- Training and mentoring
- Staff training and development
- Department coordination
- Workload prioritization
- Quality improvements
- Performance improvements
- Operational efficiency analysis
- Safety protocols
- Facilities maintenance
Timeline
Busser
Fletchers
08.2024 - Current
Housekeeping Supervisor
Stein Eriksen Residences
11.2021 - Current
Laundry Attendant
All Season
05.2020 - 04.2022
Commercial Cleaner
One Stop Cleaning
04.2019 - 07.2023
Housekeeper
The Lodges at Deer Valley
05.2012 - 11.2021
Turn Down Attendant
Hotel Park City
05.2012 - 05.2017
Server
Double Tree by Hilton
05.2012 - 05.2020
Medical Secretary - Medical Social Work
Iloilo Doctors College