Margie Nelson
Columbus
Overview
14
14
years of professional experience
1
1
Certification
Work History
Certified Recovery Specialist
Self Employed Services
Columbus
09.2024 - Current
- Provided support to individuals in recovery from substance use disorders.
- Assisted clients in developing personalized recovery plans and goals.
- Conducted regular check-ins to monitor progress and address challenges.
- Facilitated group discussions to promote peer support and shared experiences.
- Educated clients on coping strategies and life skills for successful recovery.
- Advocated for clients' needs within the healthcare and social service systems.
- Conducted assessments of client needs and developed individualized service plans accordingly.
- Monitored client progress on a regular basis and reported any changes or concerns to supervisors.
Customer Service Representative
Arco Media
Fort Myers
01.2011 - 04.2020
- Assisted customers with inquiries and resolved issues promptly.
- Educated customers about products and services available.
- Collaborated with team members to enhance service delivery.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Certified Peer Recovery Specialist
Ohio Peer Supporter
Columbus, OH09-2024
Some College (No Degree) - Psychology
Purdue Calumet
Hammond, INSkills
- Motivational interviewing
- Mental health awareness
- Active listening
- Problem solving
- Crisis intervention
- Case management
- Conflict resolution
- Team collaboration
Certification
Certified Ohio Peer Recovery Specialist
Service Work, Volunteering,
- I operate a Clothing Closet at Lighthouse Behavioral Health for new clients who arrive at the facility with no clothing, and I provide positive feedback and welcome new clients. I also do volunteer work at Hope Resource Center, providing food, clothing and medical assistance.
Timeline
Certified Recovery Specialist
Self Employed Services
09.2024 - Current
Customer Service Representative
Arco Media
01.2011 - 04.2020
Certified Peer Recovery Specialist
Ohio Peer Supporter
Some College (No Degree) - Psychology
Purdue Calumet
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