Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Margie Nimmo

Clearwater

Summary

Dynamic Senior Account Manager with a proven track record at HealthWorks, excelling in strategic business development and relationship management. Recognized for driving revenue growth through tailored solutions and exceptional client service. Skilled in CRM systems and adept at issue resolution, fostering loyalty and repeat business among key accounts.

Overview

25
25
years of professional experience

Work History

Senior Account Manager

HealthWorks
01.2017 - Current
  • Led strategic account planning to enhance client relationships and drive revenue growth.
  • Developed and implemented tailored solutions addressing clients' unique healthcare needs.
  • Managed cross-functional teams to ensure seamless delivery of services and support.
  • Mentored junior account managers, providing guidance on best practices and relationship management techniques.
  • Strengthened client relationships through regular communication and effective problemsolving.
  • Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery.
  • Built and maintained strong client relationships to drive business growth.
  • Delivered exceptional customer service by resolving client concerns quickly and efficiently.
  • Initiated cross-selling and upselling strategies to maximize account revenue potential.
  • Fostered strong client relationships, leading to increased loyalty and repeat business.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Supported sales and reporting for large and medium-sized accounts.

Account Manager

Studio Vertu, Inc
04.2000 - 01.2016
  • Developed and maintained strong client relationships to enhance customer satisfaction and retention.
  • Attended industry conferences and events, establishing valuable networking connections for potential partnerships.
  • Recognized as a top performer among peers, consistently achieving high levels of customer satisfaction and retention rates.
  • Collaborated with cross-functional teams to deliver tailored solutions that meet client needs.
  • Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
  • Increased sales revenue by identifying and pursuing new business opportunities.
  • Anticipated clients' needs by staying in touch on regular basis.
  • Developed and maintained long-term relationships with key clients for sustained growth.

Education

BBA - Marketing

University of Cincinnati
Cincinnati, OH
03-1987

Skills

  • Strategic business development
  • Proficient in time management
  • Partnership development
  • CRM systems
  • Relationship building and management
  • Issue resolution

Interests

  • I enjoy helping others and giving back to the community
  • Enjoy participating in hiking and beach walks for overall physical and mental well-being
  • Regularly practice mindfulness and meditation for overall wellness
  • Wine and Food Pairing Events

Timeline

Senior Account Manager

HealthWorks
01.2017 - Current

Account Manager

Studio Vertu, Inc
04.2000 - 01.2016

BBA - Marketing

University of Cincinnati

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