Margie Ramirez
Miami,FL
Summary
Self-motivated Benefits Specialist demonstrating superior understanding of employee benefits laws and human resource software systems. Collaborative with expertise in providing exemplary service. Knowledgeable in state and federal regulations and maintaining employee confidentiality. Strong organizational skills with keen eye for detail.
Overview
15
15
years of professional experience
Work History
Benefits Services Specialist I
Automatic Data Processing, ADP
09.2021 - Current
- Serves as the primary point of contact to TotalSource clients, internal partners, and business partners for all benefit related inquiries
- Uses active listening skills and empathy to resolve complex client issues and escalations to ensure that service rendered met or exceeded the client’s needs
- Continually upgrades knowledge and skill base relating to health and welfare benefit programs including compliance, standard operating procedures, administrative practices and processes and other benefit products, as applicable, to increase proficiency in a support capacity
- Administers, manages and/or governs a variety of benefit plans on a day-to-day basis through processing of various transactions and events within and potentially outside of the Total Source systems, including but not limited to pending enrollments, dependent verification, new hire, life and termination events and annual open enrollment processing
- Coordinates communication with appropriate HR or Benefits associates, internal business partners or carrier resources to expedite responses to critical process, operating, client or participant situations
- Reviews, maintains, and modifies standard operating and client operating processes and procedures for benefits administration
- Identifies opportunities for potential improvement in enrollments and benefits administration and makes recommendations to management and peers
- Performs various data integrity and enrollment/eligibility audits
- Research and resolve issues identified through those routine audits.
HR Coordinator
Behavioral Family Solutions, BFS
03.2021 - 07.2021
- Manage full recruitment cycle including weekly phone screenings, interviews, and extending offers
- Complete onboarding activities: collecting documents, creating new employee files, follow up to attain any pending documentation
- Submit online investigation requests and assist with new-employee background checks
- Complete Forms I-9; verify I-9 documentation and maintain I-9 files on ADP system Workforce Now
- Collaborate in developing department goals, objectives, processes, and systems
- Created new job aids and procedures to streamline processes already in place
- Perform HRIS data entry and personnel file maintenance on various platforms
- Support field staff with all HR related inquiries (Company policies, benefits, leave, time off requests., etc.)
- Maintained confidential personnel files and personnel actions
- Respond to reference checks and verifications of employment status
- Participate in administrative staff meetings and attend other meetings and seminars
- Sent out the weekly Hiring report to the executive team
- Participate in exit interviews, analyzed data, and made recommendations to the management team for corrective action and continuous improvement.
Benefits Services Specialist I- Intern
Automatic Data Processing, ADP
11.2019 - 03.2021
- Served as the primary point of contact to TotalSource clients, internal partners, and business partners for all benefit related inquiries
- Used active listening skills and empathy to resolve complex client issues and escalations to ensure that service rendered met or exceeded the client’s needs
- Used multi-task skills to attend to urgent requests while answering phone calls and remaining attentive to clients
- Researched and identified system errors to complete discrepancy reports for benefits
- Work closely with the Compliance team to ensure accuracy in processes and information provided to clients
- Worked overtime to ensure cases were solved in a timely manner.
President
FIU Society for Human Resource Management
06.2019 - 05.2020
- Delegate tasks to board members as well as organization members to ensure activities are completed
- Encourage campus and community involvement as well as track individual growth of 30+ members
- HRFL Student Case Competition
Treasurer
FIU International Business Honor Society
08.2019 - 11.2019
- Manage funds and budget of the organization over $2500+ to ensure the functions of the organization
- Encourage campus and community involvement as well as track individual growth of 30+ members.
Co-Founder & Co-Manager
Pixie Magic Party Creations
10.2013 - 11.2015
- Managed company budgets by calculating profits and expenses to ensure profitability
- Researched market trends to identify event prospects and generate public interest
- Organized all event planning, design, and production while delivering projects within a time frame
- Maintained communication with staff and client to handle any arising issues.
Administrative Clerk
Macy’s Fine Jewelry, The Falls
01.2009 - 09.2011
- Prepared monthly jeweler invoices and sent documents to the Fine Jewelry Center
- Printed and reconciled Stock Activity Journal for the Fine Jewelry and Fine Watch departments at the end of every shift
- Scanned out damages, transfers, and returns to vendor merchandise as needed
- Analyzed and created a plan of action for inventory processes annually
Account Retention Specialist
PRC- Direct TV
02.2008 - 12.2009
- Responsible for retaining customers who request to disconnect or downgrade services
- Resolved customer complaints and concerns through active listening, empathy, and professionalism
- Ensured at-risk customers were satisfied with equipment and services
- Served as a product consultant: promoting, recommending, and selling the value of products and services based on a logical relationship to the customer’s needs and interests
Education
Bachelor of Business Administration (BBA) - Human Resource Management
Florida International University (FIU)
Certification: Team Management, National Society of Leadership Success Training Program - undefined
Master of Science - Human Resources Management
Florida International University
Miami, FL08.2023
Skills
Honors: Dean’s List, Blue & Gold Scholarship Award, Merit Scholarship Award, Beta Gamma Sigma – Top 10% of FIU student
Technical: EV4, eBIS, Henry(Salesforce), Aegis, MyTotalSource, Report House, OE Tool,Workforce Now,Central Reach, Tellus EVV, Medicaid Portal,Citrix Microsoft Office:(Word, Power Point, Excel, Outlook, Google Drive,OneNote, SharePoint)
- Strong communication skills: written and verbal)
- Excellent interpersonal
- Effective time management skills
- Demonstrated client conflict resolution skills
- Data Integrity
- ACA Standards Knowledge
- Eligibility Determinations
- Employee Guidance
- HR Compliance
- FMLA Comprehension
- Performance Improvement
- Confidential Records Management
- Employee Relations
- Workflow Processes
- Customer Care
- Benefits Administration
- Auditing
- Project management specialist
- Benefits knowledge
Timeline
Benefits Services Specialist I
Automatic Data Processing, ADP
09.2021 - Current
HR Coordinator
Behavioral Family Solutions, BFS
03.2021 - 07.2021
Benefits Services Specialist I- Intern
Automatic Data Processing, ADP
11.2019 - 03.2021
Treasurer
FIU International Business Honor Society
08.2019 - 11.2019
President
FIU Society for Human Resource Management
06.2019 - 05.2020
Co-Founder & Co-Manager
Pixie Magic Party Creations
10.2013 - 11.2015
Administrative Clerk
Macy’s Fine Jewelry, The Falls
01.2009 - 09.2011
Account Retention Specialist
PRC- Direct TV
02.2008 - 12.2009
Bachelor of Business Administration (BBA) - Human Resource Management
Florida International University (FIU)
Certification: Team Management, National Society of Leadership Success Training Program - undefined
Master of Science - Human Resources Management
Florida International University