Margie Rivera-Braeske
Kissimmee,United States
Summary
Energetic customer service professional eager to deliver positive, memorable experience to every customer. Consistently exceed expectations with strong time management and multitasking abilities. Quick learner and hard worker with natural sales talents. Experienced providing top-notch customer service in customer /client/patient environments. Adept at resolving customer complaints and generating repeat business. Well-known for providing solutions to diverse problems and helping customers find desired items. Dedicated customer service professional with experience selling various types of retail products and exceeding sales goals. Versed in retail marketing and offering superior problem-solving skills. Promptly handles customer inquiries and maximizes satisfaction /experienced in communicating with clients, answering questions and meeting different needs. Listens carefully to questions, researches correct answers and escalates calls requiring high-level responses from other departments or supervisors. Diligent about documenting caller interactions for tracking and future communications.
Overview
29
29
years of professional experience
Work History
Customer Service Representative/Receptionist Administrator
Brame Specialty Company
05.2015 - 02.2024
- Answered inbound calls to greet and assist customers with various needs and questions
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries
- Resolved customer inquiries, complaints, and issues providing insightful solutions
- Built strong knowledge of product line to assist customers in selecting products
- Returned customer calls and responded to inquiries and complaints
- Provided solutions, recommendations, and replacements with empathy and positive feedback
- Offered products and services to meet customers' needs and goals.
Reception /Data Entry /Receptio /Data Entry /Supervisory Administrative Specialist
Broward Rehab/411 Urgent Care
11.1998 - 04.2013
- Trained employees in company procedures and standards
- Managed communication between internal cases patients with attorneys and medical staff
- Improved office policies and enforced rules to meet administrative objectives and patients satisfaction
- Collected, verified treatment plans and accuracy of notes for attorney reports and billing data entry of all services rendered to prepare for our billing department
- Arranged travel accommodations for patients
- Entered data manually and scanned documents to maintain databases.
Manager /Trainer /Creative Consultant
C&M Beauty Supply /valtub Imports
03.1995 - 10.1998
- Created manuals and materials for instructors and classes to meet training objectives
- Followed advancements in industry best practices and training methods to improve training strategies
- Developed customized and contemporary training initiatives to meet needs of specific business units
- Tested employees before and after training to assess effectiveness of courses and identify areas in need of improvement
- Managed department resources effectively to consistently meet budget and training targets
- Translated complex product information and concepts into simple learning materials
- Integrated new approaches and technologies to keep training fresh and effective
- Traveled to various locations to deliver training sessions to offsite or remote personnel
- Compiled comprehensive and accurate documentation for use in training sessions
- Delivered remote training to participants unable to travel to headquarters
- Oriented new hires to work tasks with initial training and ongoing mentoring programs
- Ran the store and student discount programs and orientations and certification programs, staff, and inventory, sales of beauty care products and tools and chemicals for the cosmetology, barber industry.
Education
Chiropractic assistant -
Forida license bureau
01.2014
Primerica licence -
Florida licence bureau
01.2006
Languages arts Spanish literature -
Fdr vocational school ny
Brooklyn, New York01.1989
High School Diploma -
New Utretch High School
Brooklyn, New York01.1989
Skills
- Customer Support/Service
- Inside Sales
- Customer Service Management
- Billing
- Retail Sales
- Problem Solving Skills
- Multilingual
- Multitasking
- Public/Media/Press/Analyst Relations
- Language Interpreter
- Mentoring
- Annuities
- Life Insurance
- Budgeting
- Best Practices
- Resolve Customer Issues
- Telephone Skills
- Treatment Plan
- Travel Planning
- Database Administration
- Communication Skills
- Policy Development
- Medical Office
- Staff Policies
- Consulting
- Training/Teaching
- Resource Management
- User Documentation
- Testing
- Willing to Travel
- Barber
- Cosmetology
- Exceeded Sales Goal
- Customer Experience
- Time Management
- Marketing
- Customer Service Evaluation
- Analysis Skills
- Leadership
- Medical Office Administration
- Law firm administrator
- Csr lead
- Translator advanced Spanish
- Staff Training
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Computer Proficiency
- Money handling abilities
- Complaint Handling
- Payment Processing
- Client Relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Microsoft Outlook
- Scheduling
- Follow-up skills
- Call Management
- Product Knowledge
- Paperwork Processing
- Appointment Scheduling
- Order Processing
- Team Development
- Documentation
- Administrative Support
- Microsoft Office Suite
- Data Collection
- Customer Relationship Management (CRM)
- Prioritization
- De-Escalation Techniques
- Quality Control
- Clerical Support
- Filing
- Live chat support
- Dispute Resolution
- Customer Education
- Product Sales
- Multi-line phone talent
- Coordination
- Order Fulfillment
- Sales expertise
- Account Management
- Staff education and training
- Conflict Mediation
- Medical terminology knowledge
- Quality Assurance Controls
Accomplishments
employee of the year award at C&M Valtub imports
new sales consultant award at Primerica
largest volume sales growth in a quarter at Clarins & Shiseido
at Dillards cosmetics consultant
national awards of spanish & portugese literature
Work Authorization
United States
Awards
- Arts Excellence Award
- Employee of the Year Award C&M Beauty Supply /Valtub Imports 1996 /sales
- Outstanding Achievement in Customer Satisfaction, 2023
- Honor Roll: Fall 1989
- Employee of the Year 1996 C&M Supply Valtub Imports
- Bilingual Spanish /some Creole /partial knowledge of Italian and Portuguese/Language leadership trainer
- Customer Service Lead at Brame Specialty
- Top Performer, Inside Sales Team, 2014 Dillard's cosmetics dept
Languages
Spanish
Native or Bilingual
Portuguese
Limited Working
Italian
Limited Working
creole
Limited Working
french
Elementary
Timeline
Customer Service Representative/Receptionist Administrator
Brame Specialty Company
05.2015 - 02.2024
Reception /Data Entry /Receptio /Data Entry /Supervisory Administrative Specialist
Broward Rehab/411 Urgent Care
11.1998 - 04.2013
Manager /Trainer /Creative Consultant
C&M Beauty Supply /valtub Imports
03.1995 - 10.1998
Chiropractic assistant -
Forida license bureau
Primerica licence -
Florida licence bureau
Languages arts Spanish literature -
Fdr vocational school ny
High School Diploma -
New Utretch High School
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