Margie Rodriguez
Summary
Adept at streamlining operations, I enhanced office automation at Love 4 All Early Learning Center by leveraging my expertise in Microsoft Office and exceptional problem-solving skills. My proactive approach to office management and dedication to customer satisfaction significantly improved process efficiency, showcasing my ability to drive team performance and outcomes.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Love 4 All Early Learning Center
Providence
11.2014 - Current
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Processed invoices for payment using accounting software applications.
- Handled incoming calls and directed callers to appropriate department or employee.
- Greeted visitors and provided general information about the company.
- Developed and maintained filing systems for confidential documents and records.
- Maintained inventory of office supplies and placed orders when necessary.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Managed office supplies inventory and placed orders when necessary.
- Responded to customer issues to provide immediate resolution and improve retention.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Answered questions from customers regarding products and services offered by the company.
- Conducted research on various topics as requested by management.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Composed, edited and typed complex memos and reports with job-related software.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Directed customer inquiries to appropriate department personnel.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Drove customer feedback to deliver information to management for corrective action.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Utilized various software and tools to streamline processes and optimize performance.
- Maintained updated knowledge through continuing education and advanced training.
- Updated and maintained databases with current information.
- Identified needs of customers promptly and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked effectively in team environments to make the workplace more productive.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
High School Diploma -
Central High School
Providence, RI06-1997
Skills
- Microsoft Office
- Data entry
- File management
- Customer service
- Invoice processing
- Office inventory management
- Communication skills
- Document creation
- Problem solving
- Task prioritization
- Team collaboration
- Customer relationship management
- Phone call answering
- Correspondence writing
- Staff management
- Full-cycle accounting
- Clerical support
- Letter preparation
- Microsoft
- Credit and collections
- Meticulous attention to detail
- Internet research
- Cash deposit preparation
- Records administration
- Strong interpersonal skills
- Professional communication
- Office administration
- Professional and mature
- Administrative operations
- Billing and coding
- Deadline oriented
- Time and labor control
- Workflow planning
- Data analysis and research
- Back office operations
Languages
English
Professional
Spanish
Professional
Timeline
Administrative Assistant
Love 4 All Early Learning Center
11.2014 - Current
High School Diploma -
Central High School