Margie Thomas
Chesapeake,VA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
11
11
years of professional experience
Work History
ER Registrar
Chesapeake Regional Medical Center
05.2023 - Current
- Greeted visitors and initiated triage processes for clients to streamline patient flow
- Registered and verified patient records before triage with most up to date information
- Completed administrative patient intakes with case histories, insurance information and mandated forms
- Obtained payments from patients and scanned identification and insurance cards
- Answered telephone calls to offer information, answer questions, and direct calls to staff
Operations Associate
Lyft Inc
06.2022 - 04.2023
- Guide drivers through the onboarding process
- Support applicants and drivers with my knowledge of the Lyft platform
- Perform pre and post applicant outreach to get drivers approved and on the road
- Work with current drivers to solve any issues that they may have
- Uphold Lyft's high standard of service while working with all drivers representing the Lyft brand both on and off the clock
- Perform other administrative duties as required
Accounts Receivable/Accounts Payable Clerk
Cavalier Ford Lincoln
02.2020 - 05.2022
- Keep track of all payments and expenditures, including purchase orders, invoices, statements, etc
- Processing accounts and outgoing/incoming patients in compliance with financial policies and procedures
- Performing day to day financial transactions, including verifying, classifying, and recording accounts payable/receivable data
- Preparing bills, invoices, and bank deposits
- Reconcile the accounts receivable/payable ledger to ensure that all bills and payments are accounted for and properly posted
- Verify and investigate discrepancies, if any, by reconciling vendor accounts and monthly vendor statements
- Facilitate payment of invoices due by sending bill reminders and contacting vendors
- Generate reports detailing account statuses
Sheriff Clerk
Chesapeake Sheriff's Office
06.2015 - 01.2020
- NCIC/VCIN Certification
- Processes and reviews complex legal documents such as subpoenas, civil warrants, eviction notices, protective orders, court dispositions and/or other forms of information for quality and accuracy; enters data into computer systems; performs back up of records in accordance with procedures
- Performs office functions such as time stamping, pickup, receiving, and posting of all mail; maintaining records, and other administrative tasks
- Perform customer services such as researching information, answering questions, and assisting customers, federal and state agencies, general and civil courts, and other sheriff localities, Commonwealth Attorney Office, Magistrate's office and other local jurisdiction with legal or procedural matters
- Perform routine office tasks such as typing, filing, faxing, phoning, scanning, supplies maintenance, and copying
- Assists local, state, and federal jurisdictions, clients, and customers with resolving issues
- Update inmate records in the correctional center as well as other jurisdictions/updating their dispositions, calculating release dates and preparing them for release on bond
- Update inmate detainer files
- Prepare paperwork for inmates going to the Department of Corrections
- Update record for inmates in custody sentenced to state time
- Receive and update probation and parole violations
- Update records of inmates out on furlough and confined to state hospitals
- Perform other related duties as assigned
Certified Nursing Assistant
Chesapeake Home For Adults
06.2012 - 03.2015
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Educated patients and family members on best home care practices for healing and recovery.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Documented patient information and care activities in electronic health record.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Upheld infection control and prevention policies across different patient-facing areas.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Facilitated personal hygiene management, feeding and ambulation.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
Education
Bachelor of Science - Criminal Science
Liberty University
Lynchburg, VABachelor of Science - Criminal Justice
Strayer UniveristyTra
Washington, DC07.2025
High School Diploma -
Grassfield High School
Chesapeake, VA06.2012
Skills
- Balance accounts
- Employee timesheet processing
- HIPPA Guidelines
- Safety Procedures
- Clerical Support
- Receiving policies and Procedures
- Status Updates
- Accounts Payable and Accounts Receivables
- Verbal and Written Communication
- Maintaining Clean Work Areas
- Customer Inquiries
- Scheduling
- Team Support
- Customer Loyalty
- Greeting Visitors
- Records Retention
- Maintain Systems
- Information Updates
- Customer Service
- Database Management
- Team Meetings
- Leadership
- Operations and Procedural Knowledge
- File Documents
- Filing System Software
- Data Entry
- Update Records
- Information Processing
- Microsoft Office
- Document Typing and Formatting
- Eligibility Checks
- Organization and Time Management
- Computer Proficiency
- Answer Telephones
- Registration Paperwork
- Clinic Administration
- EPIC
- Demographics Information
Timeline
ER Registrar
Chesapeake Regional Medical Center
05.2023 - Current
Operations Associate
Lyft Inc
06.2022 - 04.2023
Accounts Receivable/Accounts Payable Clerk
Cavalier Ford Lincoln
02.2020 - 05.2022
Sheriff Clerk
Chesapeake Sheriff's Office
06.2015 - 01.2020
Certified Nursing Assistant
Chesapeake Home For Adults
06.2012 - 03.2015
Bachelor of Science - Criminal Science
Liberty University
Bachelor of Science - Criminal Justice
Strayer UniveristyTra
High School Diploma -
Grassfield High School
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