MARGIE TUIMAUNEI
Hauula,HI
Summary
Human Resources professional, with a strong background in managing records, handling confidential information, and supporting day-to-day operations. Skilled at working with systems, staying organized, and making sure things run smoothly. Looking to bring these strengths into a university setting and support students and staff through accurate and efficient registrar work.
Overview
13
13
years of professional experience
Work History
Human Resources Representative
Polynesian Cultural Center
09.2023 - Current
- Supported HR operations by managing confidential personnel records, processing employment applications, and coordinating onboarding tasks for new hires and rehires.
- Conducted job offers, verified employment eligibility, and ensured completion of pre-employment documentation and ID card issuance.
- Maintained HRIS records and generated reports/statistical summaries for departmental use.
- Provided front-line applicant support, including answering inquiries, scheduling interviews, and administering assessments.
- Collaborated on various HR projects and supported office reception tasks.
Human Resources Manager
Pearl Harbor Tours
05.2022 - 05.2023
- Manage daily human resources department operations including onboarding, payroll processing, commission, etc. for four separate organizations located in Hawaii and Utah.
- Develop job descriptions, succession planning, and career paths.
- Conduct investigations: create reports, backup documentation, and compare findings with company policies.
- Maintain company compliance with local, state, and federal laws, in addition to established organizational standards.
- Assist in company meetings, and motivate employees through special events and incentive programs.
Part Time Teacher
Kahuku Elementary
08.2020 - 02.2022
- Assisted teacher in all aspects of managing education tasks for Kindergarten students.
- Designed and implemented hybrid learning consisting of both online and in-person learning for a group of 15 Kindergarten students. This included teaching students how to log into their computer, how to access their Google Classroom, and how to navigate the various learning apps, while also teaching and moderating lessons.
- Provided support during classes, group lessons, one-on-one instruction, and classroom activities.
Reservation Manager
Pearl Harbor Tours
10.2018 - 03.2020
- Oversaw and led the reservation team, and provided guidance, training, and support to ensure efficient operations and excellent customer service.
- Managed the end-to-end reservation process, including bookings, cancellations, modifications, and inquiries, while ensuring accuracy and adherence to company policies.
- Interacted with clients, travel agents, and partners to address inquiries, resolve issues, and provide timely, accurate information about tour offerings, availability, and pricing.
- Audited the reservations manifest to ensure all orders from various sources were inputted correctly, arranged and coordinated the work schedule for a team of 10 tour guides, while also organizing the tour vehicles being used.
Online Course Coordinator
The Younique Foundation
05.2017 - 10.2018
- Assisted in the development and implementation of a 12-week online course that provided education & strategies for adult women who were sexually abused at or before age 18.
- Worked closely with our clinical team of licensed therapists and case managers to teach survivors about the impacts of trauma and provide opportunities to apply healing tools and build community support.
- Daily tasks included enrolling women in the course, teaching and moderating live online classes, and assisting women in their transition from the Haven Retreat to home.
Customer Support Team Lead
Younique Corporate
12.2014 - 08.2016
- Directed and managed a team of 10 customer service representatives to provide customer satisfaction.
- Ensured customer service representatives were meeting their daily quota for cases resolved, while also meeting the Team Lead’s required daily quota.
- Trained new team members on client satisfaction, products, and services, compensation plans, company policies, and procedures.
- Tracked trends, technical problems, product defects, and reported to the Supervisor.
Paraprofessional Educator
Kahuku Elementary
08.2012 - 06.2014
- Supported teachers by reinforcing lessons, managing class behavior, and helping students as they completed classwork.
- Assisted teachers with standard housekeeping tasks like collecting homework, checking off planners, making copies, etc.
- Helped students who needed extra support to complete tasks.
Education
Bachelor's Degree - Elementary Education
Brigham Young University of Hawaii
01.2022
Skills
- Strong attention to detail
- Talent sourcing proficiency
- Compliance with HR regulations
- Employee onboarding
- Records management
- Student engagement
- Customer service
- Accurate data entry
- Conflict resolution
Timeline
Human Resources Representative
Polynesian Cultural Center
09.2023 - Current
Human Resources Manager
Pearl Harbor Tours
05.2022 - 05.2023
Part Time Teacher
Kahuku Elementary
08.2020 - 02.2022
Reservation Manager
Pearl Harbor Tours
10.2018 - 03.2020
Online Course Coordinator
The Younique Foundation
05.2017 - 10.2018
Customer Support Team Lead
Younique Corporate
12.2014 - 08.2016
Paraprofessional Educator
Kahuku Elementary
08.2012 - 06.2014
Bachelor's Degree - Elementary Education
Brigham Young University of Hawaii
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