MARGIE WATSON
Colorado Springs,CO
Summary
Graduate student with Master’s in Mental Health and Wellness interested in social work skills. Over 3 years of experience in trauma-informed care and assisted in delivering behavior analysis services. Adequate understanding and use of Homeless Management Information System (HMIS). Military Veteran with Secret Security Clearance and 13+ years of proven experience in the United States Army. Accomplished measurable results while in a dynamic, fast - paced environment.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Case Manager
Mt. Carmel Veterans Service Center
10.2023 - Current
- Maintained accurate documentation on over 90 cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Program Coordinator
Our House Inc
07.2020 - 09.2023
- Managed 10 providers and 15 Intellectually, developmentally disabled adults.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Provided ongoing direction and leadership for program operations.
- Organized and managed program development from conception through successful execution.
- Designed program implementation and maintenance plan.
- Motivated and directed staff to align operations with organizational mission using appropriate training initiatives and presentations.
- Collaborated with other program coordinators to achieve consistency in program objectives and services.
- Provided technical support to staff with necessary resources to carry out duties successfully.
- Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
- Coordinated program logistics to keep all relevant materials and equipment available and in good condition.
- Kept program-related data accurate, up-to-date and easily accessible for accessibility.
Skills and Activity Provider
Our House Inc
08.2020 - 08.2022
- Responsible for overall daily activities, welfare, and progress of 2-4 individuals.
- Set standards of goodwill and service while participating in community activities.
- Implement daily activities, goals, and learning experiences to help enrich, teach, and grow through daily task.
- Create individualized programming based on individuals’ personal interests and needs, as well as identified goals.
- Ensure work, attitude, conversations, and goals directly support the mission statement of Our House Inc.
- Promote community awareness of the abilities of individuals with disabilities while maintaining reasonable confidentiality.
Direct Care Counselor
The Place
09.2018 - 12.2021
- • Assisted case managers during intake process
• Supervised of youth in accordance with facility rules and regulations.
• Assisted youth in increasing self-efficacy while reducing risky behavior.
• Provided delivery of appropriate and effective program services.
• Prepared healthy foods based on personalized nutrition plans.
• Arranged and helped with medications according to established schedule.
• Updated and maintained the membership database on a consistent basis.
Behavioral Therapist
ACES
09.2017 - 08.2018
- Implementing Behavior Intervention Plans created by Board Certified Behavior Analysts and Clinical Supervisors
- Motivating their clients and helping them reach their highest potential
- Created successful behavioral modification programs for more than 2 families or individuals in less than one year
- Encouraged clients to express feelings and discuss life events in order to help each person develop personal and relational insights
Food Service Manager
UNITED STATES ARMY
05.2008 - 01.2015
- Oversaw the professional development of 63 employees while providing detailed monthly counseling and professional growth charts
- Maintained 100% accountability of over $200K assigned personnel and culinary equipment
- Provided quality food services and food preparation for 500 customers daily; resulted in a 95% customer satisfaction rating
- Planned and conducted over 40+ food service and nutritional programs; counseled individuals and groups on basic rules of good nutrition, healthy eating habits, and nutrition monitoring to improve their quality of life
- Trained 63 food service personnel in the principles of food safety and dining facility operations
Food Service Specialist
US Army
03.2002 - 05.2007
- Performed proper storage and labeling procedures of meats, poultry and other perishable items; resulted in less than 6% spoilage rate.
- Cleaned and inspected equipment, kitchen appliances, and work areas daily to ensure cleanliness and functional operation; satisfied OSHA regulation with zero discrepancies.
- Developed rapport with customers, vendors and team members from diverse groups and backgrounds; exceeded customers' expectations.
- Performed preliminary food preparation procedures and composed food menus as listed on the production schedule.
- Set up serving lines, garnished food items, and applied food protection techniques and sanitation measures to ensure overall food safety for 300+ clients daily.
Education
Master of Science - Mental Health Services
Grand Canyon University
Phoenix, AZ2022
Bachelor of Arts - Psychology
Park University
El Paso, TX2018
Skills
- Training and Development
- Organization/Communication
- Counseling
- Leadership
- Policy Implementation
- Operating Systems: Mac / Microsoft Windows (95, 98, XP, Vista), Windows 7, Windows 8, Windows 10
- Crisis Intervention
Certification
First Aid Certification
QMAP Certification
Timeline
Case Manager
Mt. Carmel Veterans Service Center
10.2023 - Current
Skills and Activity Provider
Our House Inc
08.2020 - 08.2022
Program Coordinator
Our House Inc
07.2020 - 09.2023
Direct Care Counselor
The Place
09.2018 - 12.2021
Behavioral Therapist
ACES
09.2017 - 08.2018
Food Service Manager
UNITED STATES ARMY
05.2008 - 01.2015
Food Service Specialist
US Army
03.2002 - 05.2007
First Aid Certification
QMAP Certification
Master of Science - Mental Health Services
Grand Canyon University
Bachelor of Arts - Psychology
Park University
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