Margie Westley
Stottville,New York
Summary
Proven leader in healthcare management, adept at strategic planning and operations management, with a track record of fostering team collaboration and driving performance improvement at Golden Hill Nursing & Rehabilitation. Skilled in staff development and retention, I increased educational compliance in the first year, demonstrating strong decision-making and relationship-building abilities. Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Staff Education Director
Golden Hill Nursing & Rehabilitation
2022.11 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Established departmental performance goals and provided feedback for underperforming areas.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Evaluated company documentation to verify alignment with regulatory requirements.
- Assisted in recruiting, hiring and training of team members.
- Trained initial personnel, working to establish key internal functions and outline scope of positions for organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Reduced budgetary expenditures by obtain certification to teach annual mandatory education
- Maintained professional, organized, and safe environment for employees
- Provided weekly education topics to meet Nursing Assistant Education requirement.
- Maintain online education data base and activation of classes for staff to do online education requirements
- Scheduled and taught CPR
- Increased educational compliance in first year of employment.
Infection Control Practitioner
Pine Haven Nursing & Rehabilitation
2021.02 - 2022.11
- Investigated outbreaks and revamped control measures to prevent future incidents.
- Identified risks proactively, preparing teams for likely infections based on seasonal changes or current epidemiological trends.
- Evaluated hospital-onset and healthcare-acquired infections by conducting root cause analysis.
- Identified and mitigated unnecessary infection risks through regular reviews and procedural assessments.
- Set clear policies to improve success of infection control measures in departments.
- Coordinated successfully and with full compliance to prevent infections according to facility standards.
- Gathered and submitted data to regulatory agencies for mandatory report infections such as Out break report to department of health
- Surveilled ongoing infections to verify adequate data collection, control procedures and current staff interventions.
- Developed effective training programs to help staff understand and implement critical protections.
- Improved staff compliance with infection control protocols by providing comprehensive training programs and resources.
- Completed outbreak investigations, identifying sources and implementing appropriate containment measures to minimize impact on patients and staff members.
- Created educational materials tailored towards specific target audiences such as clinical staff, non-clinical personnel or patients in order to promote a culture of infection prevention.
- Reduced infection rates by implementing evidence-based infection control practices and policies.
- Maintained up-to-date knowledge of emerging pathogens, trends in infectious diseases epidemiology, regulatory changes affecting healthcare facilities.
- Participated in quality improvement initiatives aimed at strengthening overall patient care delivery systems while incorporating robust infection control measures.
- Performed environmental assessments to identify potential hazards contributing to infectious diseases spread within the facility.
- Maintained data, reporting and quality assurance standards throughout investigations.
- Collected and organized data for weekly case summaries.
- Educated healthcare workers, patients about infectious and communicable disease transmission and prevention.
Assistant Director of Nursing Services
Grand At Guilderland
2020.01 - 2021.02
- Ensured compliance with healthcare regulations by conducting regular audits, updating policies, and addressing areas for improvement.
- Established mechanisms for continuous quality improvement within the nursing department through robust data collection, monitoring, evaluation efforts focused on targeted outcomes measures.
- Spearheaded efforts to forge partnerships with local educational institutions to develop talent pipelines for future staffing needs effectively.
- Coordinated successful response protocols during emergency situations ensuring timely intervention and appropriate resource allocation.
- Championed patient safety initiatives that led to measurable improvements in incident reporting and risk management processes.
- Facilitated interdepartmental collaboration that resulted in improved care coordination between medical teams
- Improved patient care quality by implementing evidence-based nursing practices and guidelines.
- Served as a mentor for junior nurses, offering guidance and support in their professional development and career growth.
- Optimized resource allocation within the nursing department by identifying redundancies, inefficiencies, or opportunities for cost savings across all operational aspects of service delivery.
- Enhanced staff competency through the development of comprehensive training programs and ongoing education opportunities.
- Promoted a collaborative work environment by fostering open communication between the nursing team and interdisciplinary departments.
- Developed effective communication strategies that enhanced nursing staff engagement and morale, fostering a positive work culture centered on teamwork and shared accountability.
- Developed key performance indicators to monitor nursing department performance and identify areas for improvement consistently.
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
- Performed rounds to observe care and interview staff, residents, and families.
- Worked closely with administration to develop and implement best practices to improve patient outcomes.
- Identified department issues to recommend corrective actions.
- Established new policies and updated existing policies to improve standard of care for patients.
- Communicated with patients, ensuring that medical information was kept private.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Created customized care plans, working with patient and families to assess and meet individual needs.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
Director of Nursing / Staff Education/Infection Control Practitioner
Riverside Nursing And Rehabilitation
2017.10 - 2019.12
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Oversaw and approved recruitment, hiring and orientation of new nursing staff.
- Ensured regulatory compliance by staying current on industry standards and updating policies accordingly.
- Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
- Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
- Performed rounds to observe care and interview staff, residents, and families.
- Collaborated with staff, management, and external groups to coordinate patient care.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for patients with complex needs.
- Worked closely administration to develop and implement best practices to improve patient outcomes.
- Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
- Facilitated continuing education and training programs to drive staff competency and professional development.
- Identified department issues to recommend corrective actions.
- Enhanced staff performance by conducting regular evaluations, providing constructive feedback, and offering tailored professional development opportunities.
- Promoted a culture of safety by enforcing compliance with infection control policies and procedures.
- Led quality improvement projects aimed at enhancing clinical outcomes through data-driven analysis and targeted interventions.
- Established new policies and updated existing policies to improve standard of care for patients.
- Mentored new nurses through orientation programs, facilitating their integration into the team and fostering their professional growth.
- Prepared and reviewed infection control surveillance reports to identify trends and develop effective actions to control and prevent infections.
- Championed a culture of continuous learning by promoting professional development opportunities for nursing staff, including in-house training programs, conferences, workshops, and online resources.
- Engaged with local educational institutions to support the recruitment and retention of highly skilled nurses, contributing to a pipeline of qualified professionals entering the workforce.
- Trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Established and maintained effective communication with staff, physicians to promote high quality patient care.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Assistant Director Nursing / Staff Education
Livingstonhills Nursing & Rehabilitation
2012.06 - 2017.10
- Created and updated records and files to maintain document compliance.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Trained and mentored new employees on industry practices and business operations.
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Mentored new teachers through observation, feedback, and professional development opportunities.
- Fostered a positive culture by promoting open communication among staff members and celebrating successes together as a team.
- Assisted the Director in developing innovative programs to improve performance and retention rate.
- Ensured compliance with state standards by regularly reviewing orientation curriculum materials and teaching practices.
- Led professional development workshops on topics such as wound management and assessment strategies.
- Managed department budget to ensure adequate resources for staff development and instructional materials.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear goals and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
Associate of Applied Science - Nursing
SUNY Adirondack
Glens Falls, NY05.1989
Associate of Arts - Liberal Arts And General Studies
SUNY Adirondack
Glens Falls, NY05.1987
Bachelor of Science - Nursing
SUNY Polytechnic Institute
Utica, NY05.2000
Skills
- Verbal and written communication
- People Management
- Project Management
- Team Management
- Project Coordination
- Organizational Development
- Staff Development
- Retention
- Rules and regulations
- Teamwork and Collaboration
- Team Leadership
- Relationship Building
- Decision-Making
- Staff training/development
- Customer Service
- Goal Setting
- Performance Improvement
- Customer Relations
- Quality Assurance
Certification
- Certified CPR (BLS) Instructor - American Heart Association
- Certified Trainer for Nursing Assistant Education Program
- Certified IV nurse
- BLS certified
Timeline
Staff Education Director
Golden Hill Nursing & Rehabilitation
2022.11 - Current
Infection Control Practitioner
Pine Haven Nursing & Rehabilitation
2021.02 - 2022.11
Assistant Director of Nursing Services
Grand At Guilderland
2020.01 - 2021.02
Director of Nursing / Staff Education/Infection Control Practitioner
Riverside Nursing And Rehabilitation
2017.10 - 2019.12
Assistant Director Nursing / Staff Education
Livingstonhills Nursing & Rehabilitation
2012.06 - 2017.10
Associate of Applied Science - Nursing
SUNY Adirondack
Associate of Arts - Liberal Arts And General Studies
SUNY Adirondack
Bachelor of Science - Nursing
SUNY Polytechnic Institute
- Certified CPR (BLS) Instructor - American Heart Association
- Certified Trainer for Nursing Assistant Education Program
- Certified IV nurse
- BLS certified
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