Summary
Overview
Work History
Education
Skills
Timeline
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Margaret Yankovitch

Utica,MI

Summary

Punctual, enthusiastic, flexible and honest cashier with solid background in customer service environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service.

Overview

31
31
years of professional experience

Work History

Cashier Trainer

Kroger Marketplace
Shelby Township, MI
09.2018 - Current
  • Trained new employees by providing knowledge of specific store tasks, policies and goals.
  • Operated POS system to complete cash, credit and check transactions.
  • Preserved orderly checkout areas by carrying out general cleaning and organizational duties such as emptying trash cans, sanitizing conveyor belts and removing empty shopping baskets.
  • Maintained knowledge of current promotions, policies and security practices regarding payment and exchanges.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Processed checks, cash and credit purchases or refunds.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Trained as Customer Service Representative and provided back-up coverage to provide customers with optimal support.

Customer Service Representative

A4 Access
Rochester Hills, Michigan
11.2010 - 04.2018
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responsible for scheduling all technicians for weekly appointments.
  • Confirming and coordination of appointments with customers.
  • Arranged city and state wide inspections on all lifts and elevators.

Customer Service Representative

Wright & Filippis
Rochester Hills, MI
07.1998 - 11.2010
  • Verification of insurance coverage and authorization for new and current patients.
  • Prepared paperwork and performed data entry of patient information in Bridge for clean billing.
  • Responsible for ordering parts and scheduling loaner equipment out to patients in need.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled incoming/outgoing service calls and follow ups.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging for merchandise pick-up.

Customer Service Representative

Thomas Surgical Supply
Sterling Heights, MI
02.1990 - 01.1998
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Ordered equipment for hospitals and nursing homes in order to execute patient discharges.
  • Assisted walk-in patients in a customer friendly environment.
  • Verified insurance coverage and authorizations for new and existing patients.
  • Handled incoming/outgoing customer service calls and follow ups.






Education

High School Diploma -

Eisenhower High School
Shelby Township, MI
06.1978

Skills

  • Feedback Acceptance
  • Customer Relations
  • Policies and Procedures
  • Complaint Resolution
  • Cash Handling
  • Call Response and Transfer
  • Credits and Refunds
  • Customer Transactions

Timeline

Cashier Trainer

Kroger Marketplace
09.2018 - Current

Customer Service Representative

A4 Access
11.2010 - 04.2018

Customer Service Representative

Wright & Filippis
07.1998 - 11.2010

Customer Service Representative

Thomas Surgical Supply
02.1990 - 01.1998

High School Diploma -

Eisenhower High School

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Margaret Yankovitch