Margie Frances McDonald
Winnsboro,SC
Summary
Strategic Supervisor with expertise prioritizing projects, planning workflow and managing employees to achieve operational goals. Resourceful individual with 18 years of active experience managing efforts within deadline-driven environments. Diplomatic individual with strong leadership and decision-making skills. Detail oriented with data entry and documentation.
Always a team player, willing to help with routine and challenging projects.
Overview
18
18
years of professional experience
Work History
Site Supervisor
Palmetto Primary Care And Specialty Physicians
2019.06 - Current
- Trained new team members on company policies and procedures.
- Maintained records and logs of medications stored on site.
- Worked with personnel and managers to meet strict timelines.
- Provided clear communication to team members regarding goals, expectations, and individual responsibilities within the scope of care.
- Enhanced office safety by implementing strict safety protocols and conducting regular inspections.
- Collaborated with management and fellow supervisors to organize coverage for staff shortages.
- Guided team members in task completion, offering assistance to meet tight deadlines.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Improved employee morale through consistent leadership support, fostering a positive working environment conducive to productivity.
- Evaluated team member strengths and assigned tasks based upon expertise and background.
- Reduced costs for the company through effective budget management and vendor negotiations.
- Prioritized and delegated workload based on available staff.
- Resolved issues among team members to keep employees on task.
- Provided onsite training to help develop employee skills.
- Maintained strong patient relationships, providing regular updates on requests and addressing any concerns promptly.
- Resolved patient issues proactively daily by anticipating potential challenges and developing contingency plans accordingly.
- Troubleshot issues to keep office equipment operational.
- Assisted managers in interviewing and selecting new team members.
- Identified and eliminated safety risks through additional training.
- Administered disciplinary actions to employees violating company policies and protocols.
- Investigated and reported on patient accidents, injuries and near-miss incidents.
- Documented staff hours, wages and other pertinent information.
Administrative Assistant
Three Rivers Medical Associates (Providence Physicians Practice)
2016.11 - 2019.06
- Implemented updated online collection procedures for payment – Collecting copays, outstanding balances and collection balances
- Developed and enforced administrative operational policies to motivate staff and ensure accuracy
- Contacted patients by phone and patient portal to confirm appointments and follow up with inquires
- Managed data entry – making sure that we as a practice have the most up to date information on the patient (address, phone number, emergency contact and insurance)
- Researched insurance through various media and sources to obtain necessary information for front staff
- Elevated patient satisfaction by resolving issues for speedy resolution
- Trained junior team members on administrative processes, practice requirements and perform strategies
- Oversaw practice front reception area by greeting patients and answering questions
- Efficiently adjusted doctors schedule due to meetings, appointments and travel
- Managed incoming and outgoing calls for busy medical office
- Triage phone calls to expedite patient care.
Administrative Assistant
Three Rivers Medical Associates (Palmetto Health)
2010.11 - 2016.10
- Triage phone calls to expedite patient care
- Managed incoming and outgoing phone calls for busy medical office
- Efficiently adjusted doctors schedule due to meetings, appointments and travel
- Created templates for new providers
- Instrumental in helping build new providers schedules and manage new patients
- Maintained office files, both electronic and paper charts
- Contacted patients via phone to confirm appointments and follow up on inquires
- Developed clerical proficiency by working both independently and under guidance
- Directed incoming calls, faxes, and mail to appropriate recipients to manage and disperse practice communication
- Managed data entry – updating pertinent patient information.
Receptionist/Scheduler
Three Rivers Medical Associates (Private Practice)
2006.02 - 2010.10
- Greeted patients, assessed needs and directed to appropriate personnel
- Created new patient charts (paper)
- Scheduled stat referrals
- Updating patient information
- Scheduled appointments based on availability
- Sorted incoming mail and directed to correct personnel each day
- Answered and directed incoming calls using multi – line telephone system.
Education
High School Diploma -
Fairfield Central High School
Winnsboro, SCSkills
- Data entry
- Organization and efficiency
- Flexible
- Open and clear communicator
- Multitasking skills
- Scheduling
- Service-oriented mindset
- Professional appearance
- Multi–line telephone skills
- Staff Management
- Compliance Monitoring
- Technical knowledge
- Business Administration
- Attention to Detail
- Follow instructions
- Customer Relations
- Employee Training
- Self Control and Integrity
- Employee Motivation
- Hiring and Onboarding
Timeline
Site Supervisor
Palmetto Primary Care And Specialty Physicians
2019.06 - Current
Administrative Assistant
Three Rivers Medical Associates (Providence Physicians Practice)
2016.11 - 2019.06
Administrative Assistant
Three Rivers Medical Associates (Palmetto Health)
2010.11 - 2016.10
Receptionist/Scheduler
Three Rivers Medical Associates (Private Practice)
2006.02 - 2010.10
High School Diploma -
Fairfield Central High School
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