MARGINE AGUILAR
Miami
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
27
27
years of professional experience
Work History
Customer Service Representative
AEREOMAR EXPRESS
04.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Data Entry Operator
NOBLEX USA
03.2020 - 03.2023
- Completed data entry tasks with accuracy and efficiency.
- Maintained files, records and chronologies of entry activities.
- Scanned documents and saved in database to keep records of essential organizational information.
- Corrected data entry errors to prevent duplication or data degradation.
Business Owner
LA IDEAL
10.1996 - 05.2019
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Trained and motivated employees to perform daily business functions.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Education
High School Diploma -
SANTA TERESITA DEL NINO JESUS
NICARAGUA 11.1994
Skills
- Report Generation
- Information Security
- Paperwork Processing
- Data Entry
- Document Control
- Store Maintenance
- Customer Service
- Problem Resolution
- Administrative Support
- Warehousing Functions
- Stock Management
- Money Handling Abilities
Languages
English
Spanish
Timeline
Customer Service Representative
AEREOMAR EXPRESS
04.2023 - Current
Data Entry Operator
NOBLEX USA
03.2020 - 03.2023
Business Owner
LA IDEAL
10.1996 - 05.2019
High School Diploma -
SANTA TERESITA DEL NINO JESUS
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