Hi, I’m
Margo Davis
Customer Service
Murrells Inlet,SC
Summary
Organized and dependable candidate successful at taking on added responsibilities to meet team goals. Offering excellent skills in customer service, telephone etiquette and issue response. Successful 8 year history offering excellent organizational and time management skills. Proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
14
years of professional experience
4
years of post-secondary education
Work History
Outbox Self Storage
Assistant Property Manager
10.2017 - 01.2020
Job overview
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Kept accurate records of all resident and tenant correspondence.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Escalated major issues to property manager for immediate remediation.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Worked closely with clients to facilitate appropriate inspections.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Coordinated appointments to show marketed properties.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Maintained exceptional customer service to all U-Haul customers. This involves answering customer inquiries, assisting with rental reservations and equipment rentals, and providing support with any issues that may arise.
- Connected customers' trailers to their vehicles securely and ensured that all necessary safety precautions were taken.
Lynch Cleaning
Small Business Owner
03.2015 - 10.2017
Job overview
- Able to build long-term relationships with clients, resulting in repeat business, and referrals.
- Promoted business via social media to generate leads and maximize brand identity.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit by 10 %.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
Merry Maids
Cleaning Supervisor
05.2013 - 03.2015
Job overview
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Maintained adequate supplies of cleaning materials and equipment.
- Increased employee performance through effective supervision and training.
- Adhered to safety protocols by enforcing proper equipment usage.
- Evaluated employee performance and developed improvement plans.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
McDonald's
Shift Manager
02.2006 - 12.2008
Job overview
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised 15+ employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Exercised composure under pressure and in escalated customer service scenarios.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Cultivated professional working relationships with peers and supervisors.
- Oversaw loading and unloading of multiple packages in warehouse.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
Education
Dundalk High School, HomeschoolBaltimore, MD
GED
08.2002 - 06.2006
Skills
- Appointment Scheduling
- Policy and Procedure Enforcement
- Property Management
- Eviction Coordination
- Property Tours
- Administrative Support
- Property Inspection
- Lease Agreement Review
- Recordkeeping
- Telephone Etiquette
- Tenant Relations
- Collections Procedures
- Collect Payments
- Daily Property Operations
- Grounds and Facility Inspection
- Video Surveillance
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved customer complaints which led future customers and excellent reviews.
- Supervised team of 15-20 staff members.
- Achieved new customers by advertising with accuracy and efficiency.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Assistant Property Manager
Outbox Self Storage
10.2017 - 01.2020
Small Business Owner
Lynch Cleaning
03.2015 - 10.2017
Cleaning Supervisor
Merry Maids
05.2013 - 03.2015
Shift Manager
McDonald's
02.2006 - 12.2008
Dundalk High School, Homeschool
GED
08.2002 - 06.2006
Passionate about travel and meeting new people
Travel has given me so much perspective and opened my eyes to the vastness and diversity of our world. It has taught me to embrace change and find joy in the unknown. Most of all, it has fueled my desire to continue exploring and connecting with people from all corners of the globe.
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