Margo Douglas
Shreveport,LA
Summary
Adept at fostering teamwork and collaboration, I leveraged my exceptional communication and problem-solving skills at Super Target to enhance customer satisfaction and streamline operations. My proactive approach and attention to detail resulted in a noticeable improvement in service delivery, underscoring my ability to thrive in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Human Resource Expert
Super Target
05.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Service Advocate
Super Target
10.2020 - Current
- Supported team members, fostering a collaborative and productive work environment.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Enhanced client retention through exceptional service delivery and proactive communication.
- Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
- Analyzed customers' issues and complaints and initiated corrective actions.
- Maintained detailed knowledge of company products and services to provide accurate information to clients.
- Assisted in training new employees, sharing best practices for achieving success as a Service Advocate.
- Handled escalations professionally, demonstrating composure under pressure while finding satisfactory solutions for both parties involved.
- Managed high call volumes while maintaining quality service standards and positive customer interactions.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Performed follow-up services for dissatisfied customers.
- Advised customers on additional features or benefits that could enhance their experience with the company''s offerings.
- Coordinated with cross-functional teams to ensure seamless resolution of customer issues, resulting in higher satisfaction rates.
- Conducted thorough research to resolve complex client concerns, resulting in satisfactory outcomes.
Customer Service Professional
Helping Hands LLC.
11.2015 - 05.2019
- Assisted customers by answering questions and responding to inquiries.
- Developed rapport with customers through active listening and empathetic communication, resulting in enhanced satisfaction levels.
- Consistently met performance metrics by setting personal goals and seeking feedback from supervisors for continuous improvement.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Established trust with customers through transparent communication, providing honest assessments of situations and setting realistic expectations for resolution timelines.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders, and pricing needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Server
Waffle House
06.2013 - 09.2014
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Department Manager
Walmart
10.2004 - 09.2012
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
- Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
- Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
Education
Associate of Science - Health And Human Services
SUSLA
Shreveport, LA05-2015
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Calm Under Pressure
Timeline
Human Resource Expert
Super Target
05.2023 - Current
Service Advocate
Super Target
10.2020 - Current
Customer Service Professional
Helping Hands LLC.
11.2015 - 05.2019
Server
Waffle House
06.2013 - 09.2014
Department Manager
Walmart
10.2004 - 09.2012
Associate of Science - Health And Human Services
SUSLA
Similar Profiles
Alfredo Ortiz ChauxAlfredo Ortiz Chaux
Deli Manager at Super TargetDeli Manager at Super Target
Aurora D Cambar PAurora D Cambar P
DEPARTAMENTO DE MODA Y ESTILO at Super TargetDEPARTAMENTO DE MODA Y ESTILO at Super Target
Benna BrownBenna Brown
Guest Service Advocate at Super TargetGuest Service Advocate at Super Target