Margo Grandy
San Diego,CA
Summary
Accomplished in promoting products, evaluating financial backgrounds and meeting customer needs with a determined mentality and flexible approach. Exceptional planning, organizational, and communication strengths.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Financial Representative
Northwestern Mutual
San Diego
10.2023 - Current
- Developed strategies to increase sales of financial products and services.
- Created presentations for prospective clients outlining different types of financial services offered by the company.
- Coordinated with internal departments such as underwriting, operations, legal affairs, when needed.
- Conducted risk assessments for customers based on their individual circumstances.
- Advised clients on how best to diversify their investments while minimizing risks associated with them.
- Organized meetings with potential clients to discuss their financial goals and objectives.
- Identified and evaluated customer needs for financial products and services.
- Processed applications for life insurance policies in a timely manner.
- Provided timely responses to customer inquiries about financial products and services.
Home Loan Consultant
Wells Fargo
San Diego, CA
03.2022 - 09.2023
- Provided guidance on mortgage products, rates, fees, points, and other related services.
- Assisted customers with completing online mortgage applications accurately and efficiently.
- Advised customers on the best type of home loan product that meets their needs and budget.
- Monitored progress of each loan from origination through funding process.
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Executed loan origination process and ordered credit reports, appraisals and preliminary title reports.
- Met with applicants to obtain information for loan applications and answer questions about processes.
- Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
Loan Officer
Chase Bank
San Diego
06.2021 - 03.2022
- Reviewed credit histories, income statements, and other financial information of loan applicants.
- Analyzed financial data to determine the feasibility of granting loans.
- Researched account issues as needed when discrepancies arise between borrower records and actual payment history.
- Identified opportunities for cross-selling additional products and services.
- Verified accuracy of loan documents prior to approval.
- Developed and maintained relationships with potential customers to increase loan business.
- Provided customer service support throughout the entire process from application through closing.
Home Loan Consultan
Bank of America
San Diego, CA
10.2017 - 06.2021
- Advised customers on the best type of home loan product that meets their needs and budget.
- Reviewed loan files for accuracy and completeness of documentation prior to submission to underwriting department.
- Utilized appropriate technology tools such as automated underwriting systems when evaluating borrower qualifications.
- Provided excellent customer service throughout the entire lending process.
- Monitored progress of each loan from origination through funding process.
- Resolved customer inquiries regarding loan status or payment history in a timely manner.
- Actively participated in seminars and webinars related to mortgage industry topics and trends.
- Prepared loan documents for processing and closing of loans.
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Attended weekly sales meetings to discuss new products, marketing strategies, industry trends.
Education
Associate of Arts -
Art Institute of San Diego
San Diego, CA09-2011
Skills
- Customer Service
- Bilingual Spanish/ English (Spoken and Written)
- Relationship Building
- Insurance knowledge
- Product Recommendations
- Sales expertise
- Risk Analysis
- Presentation Development
- Works well under pressure
- Excellent Interpersonal skills and customer service skills
- Entrepreneurial Spirit
- In depth Multicultural work experience
- Technology Skills
- Great problem-solving skills
- Experience Negotiating at High Level
- Equally comfortable working independently as well as collaboratively in team efforts
Certification
- Series 7 License
- valid and active Life, Health and Long Term Care Insurance license
Timeline
Financial Representative
Northwestern Mutual
10.2023 - Current
Home Loan Consultant
Wells Fargo
03.2022 - 09.2023
Loan Officer
Chase Bank
06.2021 - 03.2022
Home Loan Consultan
Bank of America
10.2017 - 06.2021
Associate of Arts -
Art Institute of San Diego