Margo Hall
Tehachapi,CA
Summary
Dependable professional with many years of customer service experience. Successfully and professionally handles a wide range of questions. Accounts Receivable, Accounts Payable, 10-key adding machine, MS Excel, MS Word, & Outlook experience.
Overview
14
14
years of professional experience
Work History
Customer Support Specialist
Fabricare Cleaners
Tehachapi, California
09.2017 - Current
- Delivered exceptional customer service to clients via phone and in-person interactions.
- Processed clothing and linens for cleaning efficiently.
- Facilitated customer order pickups, ensuring timely service.
- Executed payment transactions using current iOS system.
Manager
Tehachapi Pet Lodge & Outfitters
Tehachapi, California
06.2011 - 03.2015
- Managed daily operations of pet care services and retail offerings. Place orders and price merchandise.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Assigned tasks to associates to fit skill levels and maximize team performance. Maintained employee schedules and verified work accomplishment.
- Recruited and hired qualified candidates to fill open positions. Handled disciplinary actions, including dismissals.
Skills
- Customer service
- Multitasking and organization
- Order management
- Payment processing
- Technical troubleshooting
- Customer relationship management
- Attention to detail
References
References available upon request.
Timeline
Customer Support Specialist
Fabricare Cleaners
09.2017 - Current
Manager
Tehachapi Pet Lodge & Outfitters
06.2011 - 03.2015