Summary
Overview
Work History
Education
Skills
Accomplishments
Top center manager in 2024
Timeline
Generic

Margo Helton

Bells,TN

Summary

Proven leader and adept operations manager with a track record of enhancing efficiency and exceeding targets at Lincare. Skilled in interdepartmental collaboration and staff leadership, I significantly improved revenue and customer retention. Expert in compliance monitoring and sales management, achieving notable growth and fostering a culture of continuous improvement and teamwork. Professional with strong background in managing operations and leading teams to success. Demonstrates expertise in strategic planning, team leadership, and operational efficiency. Known for fostering collaborative environment and adapting to dynamic needs. Skilled in resource management, conflict resolution, and delivering measurable results.

Overview

7
7
years of professional experience

Work History

Center Manager

Lincare
04.2023 - Current
  • Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
  • Checked facility, employee work and service levels to maintain compliance with company and industry standards.
  • Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
  • Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
  • Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
  • Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
  • Enhanced customer satisfaction by implementing efficient service delivery strategies and streamlining center operations.
  • Collaborated closely with other department managers to align goals, share knowledge, and boost overall center performance.
  • Ensured compliance with all relevant regulations, maintaining a safe and secure environment for staff members and clients alike.
  • Increased employee productivity by providing comprehensive training programs and fostering a supportive work environment.
  • Managed work and performance of more than 7 employees.
  • Developed and maintained strong relationships with key stakeholders, ensuring smooth communication and collaboration across departments.
  • Processed payroll for over 7 employees as part of sound human resources and financial management strategies.
  • Maintained accurate records of all transactions at the center, ensuring transparency in financial reporting for internal stakeholders.
  • Coordinated with cross-functional teams to ensure seamless service delivery.

Sales Representative

Lincare
08.2017 - 04.2023
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.
  • Exceeded sales targets through effective planning and goal setting.
  • Increased market penetration with introduction of innovative sales tactics.

Education

Bachelor of Science - Organizational Leadership

Bethel University
Mckenzie, TN
12.2016

Skills

  • Operations Management
  • Staff Leadership
  • Interdepartmental Collaboration
  • Facility Management
  • Staffing
  • Staff hiring
  • Data Analysis
  • Compliance Monitoring
  • Sales proficiency
  • Regulatory Standards
  • Team Supervision
  • Sales management
  • Customer Service
  • Hiring and Onboarding
  • Decision-Making
  • Performance Evaluation and Monitoring
  • Team Leadership

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Top center manager in 2024

I took a failing center and turned it completely around to be one of the top performing centers in the country.

Timeline

Center Manager

Lincare
04.2023 - Current

Sales Representative

Lincare
08.2017 - 04.2023

Bachelor of Science - Organizational Leadership

Bethel University

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Margo Helton