MARGO J. CARREON-ELLIOTT
San Antonio,TX
Summary
Experienced administrative professional with a strong background in recruitment strategies and multitasking in fast-paced, deadline-driven environments. Skilled in call center operations, payroll, benefits administration, and problem-solving. Proven ability to organize schedules and paperwork efficiently.
Overview
16
16
years of professional experience
Work History
Leasing Professional Administrator
TAM Residential LLC
08.2023 - 05.2024
- Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
- Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
- Developed marketing materials to highlight property features and attract potential renters.
- Kept meticulous records of correspondence between management and tenants.
- Streamlined the leasing process for prospective residents, resulting in higher conversion rates.
- Assisted property managers in budget development and financial reporting, contributing to timely decision-making processes.
- Participated in regular training sessions to stay updated on industry trends and best practices in property management.
- Verified tenant incomes and other information before accepting lease applications.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Streamlined invoice processing, reducing average payment turnaround time.
Recruiter
Remedy Staffing
10.2014 - 12.2015
- Communicated duties, compensation, benefits and working conditions to potential candidates, enabling solid understanding of job expectations. Contacted job applicants to inform of application status. Brought in well-qualified, multifaceted job candidates to fill open positions. Negotiated candidate salaries and prepared employment contracts.
- 2015
Caregiver
Wounded Warrior
08.2009 - 06.2014
- Aid with individual in assisting to perform personal functions required in everyday living, such as bathing, dressing, feeding, using hand coordination to help improve living functions in arm and hand. While protecting them from hazards from daily environment.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Apartment Manager
ACC Management Group
07.2013 - 05.2014
- Coordinated with maintenance staff to quickly resolve repair requests, minimizing tenant inconvenience.
- Managed property financial records by collecting rent from tenants and reconciling monthly accounts payable and receivable.
- Managed lease renewals process efficiently while negotiating optimal terms for both landlord and tenants.
- Maximized occupancy rates through proactive marketing and timely processing of rental applications.
- Collaborated with owners to develop long-term improvement plans for the property, increasing its value over time.
- Handled conflict resolution between tenants, successfully mediating disputes and maintaining a positive living environment for all parties involved.
- Evaluated tenant applications using strict screening criteria, selecting reliable residents who maintained good payment records and care for the property during their tenancy period.
- Managed financial tasks such as budget preparation, expense tracking, and rent collection, ensuring accurate record keeping.
- Met with potential tenants to negotiate rent, explain occupancy terms and show available units.
HR Administrator
Aerotek/ Toyota plant
04.2011 - 11.2013
- Adhered to strict data confidentiality policies to prevent information leakage. Executed data verification to ensure expedient error detection. Maintained quality levels above prescribed minimums to support team productivity. Coordinated, scheduled and executed in-depth data entry projects. Completed accurate and efficient data entry and database updates to support business operations. Identified, corrected and reported data entry errors.
- Updated HR database with new employee information, changes in benefits, and other details.
- Ensured accurate record-keeping by conducting regular audits of personnel files and HR databases.
- Served as a knowledgeable resource for all staff members regarding company policies, procedures, benefits, and other HR-related matters.
- Partnered with department managers to identify staffing needs and develop effective recruiting strategies.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Managed FMLA leave requests, balancing employee needs with organizational requirements for productivity.
- Optimized HRIS for better data management and employee self-service, reducing administrative burdens.
- Reduced time spent on administrative tasks by automating key processes.
- Assisted employees with benefits enrollment, ensuring accuracy of information and timely processing of forms.
HR Call Center Specialist
HEB Grocery Store
04.2008 - 07.2010
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints. Met or exceeded call speed, accuracy, and volume benchmarks on consistent basis.
- Documented conversations with customers to track requests, problems, and solutions. Maintained strong call control and quickly worked through scripts to address problems. Answered, screened, and processed high volume of calls daily with call management system and web-based communications.
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations, and resolving problems to maximize efficiency, Payroll, Benefits, 401k.
Education
GED -
01.1992
Certified Nursing Assistant -
05.1998
Basic - HR Law & OSHA Regulations
09.2008
EKG Technician - Nationally Certified
08.2022
Basic Life Supporter Provider - Certified
08.2022
Skills
- Applicant sourcing
- Management of grievance procedures
- HRIS implementation and support
- Background check management
- Strategic internal communications
- Grievance procedures
- Human resources information systems
- Internal communication
- Customer support
- Team leadership
- Friendly, positive attitude
COMMUNICATION
Proficient in Fluent in English and Spanish.
Timeline
Leasing Professional Administrator - TAM Residential LLC
08.2023 - 05.2024
Recruiter - Remedy Staffing
10.2014 - 12.2015
Apartment Manager - ACC Management Group
07.2013 - 05.2014
HR Administrator - Aerotek/ Toyota plant
04.2011 - 11.2013
Caregiver - Wounded Warrior
08.2009 - 06.2014
HR Call Center Specialist - HEB Grocery Store
04.2008 - 07.2010
W. B Ray High school - GED,
St. Phillips College - Certified Nursing Assistant,
San Antonio College - Basic, HR Law & OSHA Regulations
Del Mar College - EKG Technician, Nationally Certified
Del Mar College - Basic Life Supporter Provider, Certified