Margo Johnson
Correctional Officer
Stroudsburg,PA
Summary
Dynamic professional with a proven track record at Monroe County Correctional Facility, excelling in safety compliance and conflict resolution. Adept at enhancing operational standards and fostering team collaboration, I streamline processes and ensure effective communication. Committed to maintaining confidentiality while delivering exceptional service and training staff to uphold high performance.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
34
34
years of professional experience
1
1
Certification
Work History
CO2
Monroe County Correctional Facility
06.2012 - 11.2025
- Monitored and ensured compliance with safety regulations, resulting in a safer environment for all inmates and staff.
- Conducted regular inspections of facilities and equipment, improving overall operational standards and reducing safety incidents.
- Coordinated inmate schedules for activities and programs, enhancing rehabilitation opportunities and overall inmate engagement.
- Trained new staff on procedures and protocols, fostering a knowledgeable team dedicated to maintaining facility security.
- Facilitated conflict resolution among inmates, contributing to a more harmonious living environment and reducing altercations.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Office Manager
NYU-HJD
09.1991 - 07.2011
- Streamlined office operations by implementing efficient scheduling procedures, enhancing overall workflow and productivity.
- Coordinated interdepartmental communications, ensuring timely information exchange and improved collaboration among teams.
- Managed inventory and procurement processes, maintaining optimal supply levels and reducing unnecessary expenditures.
- Developed and maintained office policies and procedures, fostering a structured work environment and compliance with regulations.
- Led training sessions for new staff, enhancing onboarding processes and promoting a culture of continuous improvement.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Education
Certificate - Medical Assistant
Nassau School For Medical And Dental Assistants
New York, NY 05.2001 -
Skills
Safety compliance
Facilities inspection
Inmate scheduling
Staff training
Conflict resolution
Time management
Office operations
Interdepartmental communication
Customer service
Confidentiality maintenance
Team collaboration
Workflow optimization
Fast-paced environment
Communication skills
Detail orientation
Discretion handling
Certification
Housing and Central Control Operation
Timeline
CO2
Monroe County Correctional Facility
06.2012 - 11.2025
Certificate - Medical Assistant
Nassau School For Medical And Dental Assistants
05.2001 -
Office Manager
NYU-HJD
09.1991 - 07.2011