MARGO MACEY
Cincinnati,United States
Summary
Highly motivated service oriented professional with over 18 years experience assisting organizations with solving problems creatively and diplomatically to achieve positive outcomes. Enthusiastic approach to working with diverse groups in achieving organizational goals. Recognized consistently for proactive, problem-solving, and communication skills. Skillful in managing multiple projects simultaneously.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Floating Leasing Consultant
BG Multifamily
06.2022 - Current
- Network with prospective residents by email, telephone and in-person meetings to understand residential needs and requirements and identify sales opportunities.
- Present apartments to prospective residents with particular attention to building value, features, design and amenities.
- Communicate effectively with residents, on-site property manager and maintenance personnel.
- Prepare lease-related documentation and interdepartmental correspondence.
- Conduct inspections of available units prior to showing prospective residents to confirm units are ready for rental. Collaborate with maintenance personnel in resolving any identified issues.
- Coordinated appointments to show marketed properties
Interim Leasing Agent/Rental Property Manager
Commonwealth Properties
01.2022 - 06.2022
- Minimize vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Perform background, reference, and credit checks as part of screening process of prospective tenants
- Monitor timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Evaluate and recommend changes in rental pricing strategies to remain competitive in market.
- Coordinate with maintenance staff on maintenance and upkeep.
- Develop and execute plan to achieve and maintain 96% or better rate of occupancy.
- Develop, review and submit property operating and capital budgets.
- Introduce prospective tenants to types of units available and perform tours of premises.
- Handle disciplinary actions, performance appraisals and terminations of company staff.
- Follow up on delinquent tenants and coordinate collection procedures.
- Handle tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Complete final move-out walk-throughs with tenants to identify required repairs.
- Use Buildium software to keep record of financial transactions and rental applications
Software Implementation Consultant
Commonwealth Properties
05.2021 - 12.2021
- Facilitated implementation of property management/accounting software application purchased by company owners
- Worked with software vendor (Buildium) in developing project plan for rollout of software
- Shadowed bookkeeper, property manager, and maintenance staff to learn daily workflow
- Configured application database based on requirements gathered from bookkeeper, property manager, and maintenance.
- Developed task specific job aids as needed for bookkeeper, property manager, and maintenance personnel resulting in 100% user adoption of software.
- Trained staff on application modules specific to their job functions.
- Coordinated external communication to company's vendors, and tenants regarding implementation of software application.
- Developed and administered post go live survey with staff. Shared feedback with company owners.
Senior Application Analyst
Ohio Shared Information Services
05.2015 - 04.2021
- Documented clients' issues and processes of resolution.
- Processed approximately 60 accounting support tickets weekly. Ensured positive customer experience by quickly resolving or directing resources to resolve accounting software issues.
- Troubleshooted application issues reported by end-users and provided permanent solutions.
- Assisted in identifying gaps between clients' business needs and application capabilities and developed workflows tor addressing.
- Tracked and maintained content changes in software application
- Interpreted and translated technical software information to non-technical end-users.
Application Analyst
Ohio Shared Information Services
03.2013 - 04.2015
- Processed approximately 50 technical support requests weekly on wide range of accounting issues from billing staff in community based health centers
- Documented transactions and support interactions in company's ticketing system for future reference and addition to knowledge base
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
- Created support documentation that enabled users to extend skills, leverage system features and find resolutions to questions without engaging subject matter experts
- Explained technical information in clear terms to non-technical individuals to promote better understanding of application
- Tested software enhancements prior to release to assist developers in identifying application"bugs"
Senior Software Implementation Consultant
PathForwardIT
09.2011 - 03.2013
- Studied customers' business processes to customize implementation measures for minimal disruption to operations.
- Authored user documentation to help train end-users on newly-implemented NextGen accounting software.
- Traveled to customer sites to audit initial implementation of accounting software, directing apparent issues to appropriate application support teams for correction.
- Participated in system development life cycle from requirements analysis through system implementation.
- Facilitated configuration of application database based on end-user requirements
- Collaborated with field engineer to ensure application hardware were properly installed
- Prior to roll-out, facilitated train trainer sessions to confirm database configuration was accurate and complete
- Prepared and distributed post training survey. Average survey score was 4.5 on scale of 5 indicating user adoption of software by end of training session
- Conducted project close session with customer sponsors/subject matter experts
Education
Master's Social Work - Medical Social Work
University of Kansas
Lawrence, KS05.2009
Bachelor's Social Work - Social Work
University of Kansas
Lawrence, KS05.1978
Skills
- Training and Program Design
- Database Configuration
- Workflow Analysis
- Technical Writing
- Technical Analysis
- MS Office Suite
- Visio
- Client Relations
- Vacancy Marketing
- Security Management and Enhancement
- Monthly Fee and Payment Collection
- Sale and Rental Recordkeeping
- Operating Cost Tracking
- Budget Preparation
- Contract Negotiation
- Tenant Eligibility Determination
- Maintenance Oversight
- Analytical and Critical Thinking
Proprietary Software Applications
NextGen_ Practice Management (Accounting), Electronic Health Records
Tenant Cloud- Property Management
Buildium - Accounting/Property Management
AppFolio- Accounting/Property Management
ResMan- Accounting/Property Management
Yardi Accounting/Property Management
Certification
- NCP Practice Management, NextGen Healthcare
Additional Information
Volunteer
Beech Acres Parenting Center
Timeline
Floating Leasing Consultant
BG Multifamily
06.2022 - Current
Interim Leasing Agent/Rental Property Manager
Commonwealth Properties
01.2022 - 06.2022
Software Implementation Consultant
Commonwealth Properties
05.2021 - 12.2021
Senior Application Analyst
Ohio Shared Information Services
05.2015 - 04.2021
Application Analyst
Ohio Shared Information Services
03.2013 - 04.2015
Senior Software Implementation Consultant
PathForwardIT
09.2011 - 03.2013
Master's Social Work - Medical Social Work
University of Kansas
Bachelor's Social Work - Social Work
University of Kansas
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