Margo Mack

Utilized GPS and other navigation tools to plan routes and stay on schedule with achieving safe driving records by consistently following traffic rules and regulations.

• Maintained professional and friendly demeanor during deliveries to uphold company reputation to add improvement to customer satisfaction by maintaining punctuality and adhering to strict delivery schedules with strong knowledge of geography and local roads for optimal route selection.
• Communicated with customers to provide delivery updates and confirm delivery locations and dispatchers and other personnel to coordinate transportation schedules along with resolving customer inquiries on deliveries.
• Addressed and resolved customer inquiries and concerns, fostering positive relationships.
• Exhibited strong time management skills by consistently meeting delivery deadlines.
• Loaded and unloaded packages in an organized manner, minimizing the risk of damage during transit.
• Assisted in warehouse operations as needed, contributing to overall productivity within the organization.

• Past Airbnb HOST / Property Manager, Acquired Super Host/ Guest Favorite for several properties in Valentine, NE
• Liaise between Owners and reservations for 4 different addresses from 6 beds to 12 beds.
• I managed all listings thru the Airbnb /Furnish Finder website, oversaw websites for all correspondence, set up new accounts, directed customers for what's best for them, received payments, administered refunds, updated calendars, and also stayed competitive with pricing
• Within 1 year I have met goals, achieved Guest Favorite and Super Host within ARBNB, grew bookings with high reviews
• I utilized my Public Relations/ Business Administration degree for hospitality with consulting skills that educate stays of the area
• As a HOST I achieve positive reviews for retention/return stays with quick correspondence with friendly, down to earth communication
• Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
• Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
• Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Ensured a clean and welcoming environment by conducting thorough inspections and addressing maintenance issues in a timely manner.

• Employed with the State of Nebraska as a Medicaid Case Aide to process and submit Medicaid/ Economic Assistance applications for individuals that request services
• I analyze data, computer input of information and verify all demographics to forward for Social workers
• I implement organizational skills, work inside Excel programs daily, utilize all Microsoft programs, and communicate regularly via email, skype, zoom and web training
• This position requires very detailed accuracy required with professional customer service to analyze, problem solve techniques and communicate with individuals to attain programs

• Maintained drawers as a teller while handling large quantities of cash, crossed sold products to strengthen customers / non-customers financial goals
• Utilized forms of banking software to educate, learn and demonstrate compliance rules and regulations
• Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
• Adhered strict opening and closing procedures that protected all employees and assets
• Responsible for balancing, record keeping, customer satisfaction with patience, open mindedness, positive attitude