Summary
Work History
Education
Skills
Familiar With
Projects
Work Availability
Accomplishments
Software
Work Preference
BusinessAnalyst

Margo Mathis

Cyber Security/Compliance Analysis
Cleveland,OH

Summary

Seeking to utilize my master's degree in Legal Studies & Cybersecurity and Data Privacy. I seek gain experience as an Analyst to further my skills in this field. I can achieve objectives under challenging circumstances. I bring a logical and resourceful approach to problem-solving, decision-making, and relationship-building.

Work History

Library Media Technical Assistant

Cleveland State College of Law Library
10.2013 - Current
  • Provided high-quality customer support by addressing inquiries and resolving technical problems, leading to increased customer satisfaction.
  • Facilitated effective communication between technical and non-technical staff members by translating complex concepts into easily understandable terms.
  • Developed detailed user manuals for various applications and tools, empowering employees to utilize technology effectively.
  • Participated in ongoing professional development activities such as workshops, conferences, or webinars to stay current on industry best practices.
  • Updated supervisor on status of projects.
  • Performed minor maintenance and repair on malfunctioning computer equipment.
  • Served as point-person for support requests with clients and vendors.
  • Fielded user queries and service requests to promptly address issues.
  • Proofread and edited documents for accuracy and grammar.

Weekend Circulation Supervisor

Case Western Reserve Law Library
12.1995 - 08.2013
  • Improved library circulation efficiency by implementing a new system for tracking and organizing materials.
  • Streamlined the check-out and return process for patrons, resulting in shorter wait times and increased satisfaction.
  • Conducted regular inventory audits to maintain accurate records of library materials and identify items in need of replacement or repair.
  • Addressed patron inquiries promptly, providing exceptional customer service and resolving issues as they arose.
  • Provided guidance to patrons on using electronic resources such as e-books, databases, and online catalogues effectively.

Store Manager

Petrie's (closed)
01.1993 - 01.1995
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.

Education

Masters Legal Studies - Legal Studies And Cyber Security

CSU Collage of Law
Cleveland, United States

BA - Sociology/Psychology

Case Western Reserve University
Cleveland, US

Skills

  • Compliance & Monitoring
  • NIST, RMF, HIPAA ,Code of Conduct
  • Risk Assessment
  • Control measures, Techniques
  • Kali Linux
  • Nmap, Metasploit, Recon-ng
  • Incident Response Management
  • Vulnerability Assessment
  • Wireshark software
  • Legal research
  • Analytical skills
  • Research, SPSS
  • Communication
  • Strong interpersonal skills
  • Supervise and training student employees
  • Customer service
  • Maintain students/ customer records and account information
  • Cataloging

Familiar With

  • Understanding of security frameworks and compliance standards, academic
  • Hands-on experience with security tools and techniques, academic

Projects

Creating Training manual Manual for student circulation assistants CSU Assisting Cataloging The Sam Shepard Case materials Log each piece and uploading to digital database and writing online abstracts. CSU

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Software

Kali linux

Port scanning

Metasploit2

Wireshark

Nessus Essentials

Jack the Ripper

Work Preference

Work Type

Full Time

Work Location

On-SiteHybrid

Important To Me

Healthcare benefits401k matchWork-life balance

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Margo MathisCyber Security/Compliance Analysis