Summary
Work History
Education
Skills
Timeline
AccountManager
Margo McCarter

Margo McCarter

Spa Owner
Knoxville,TN

Summary

Creative Business Owner with exceptional background spent in the beauty and skincare industry. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams.

Work History

Spa Owner

S.A.L.T Spa
11.2020 - 06.2023
  • Consulted with customers to assess needs and propose optimal solutions.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Trained and motivated employees to perform daily business functions.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Interacted well with customers to build connections and nurture relationships.

Medical Office Assistant

Tennessee Orthopedic Clinic
10.2015 - 10.2020
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided prompt, polite and professional in-person and telephone customer service.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.

Office Administrative Assistant

Westbrook Medical Clinic
08.2005 - 10.2013
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Sorted, opened, and routed mail and deliveries to meet business requirements.
  • Routed business correspondence, documents, and messages to correct departments and staff members.

Education

National Esthetician Certified Credential - Aesthetics

Douglas J Aveda Institute
Knoxville, TN
08.2020

Skills

  • Inventory Control Processes
  • Task Delegation
  • Cost Analysis and Savings
  • Sales Planning
  • Process Improvement
  • Staff Management
  • Skin Condition Diagnosis and Treatment
  • Coaching and Mentoring
  • Purchasing and Planning
  • Strategic Decision-Making
  • Operations Management
  • Attention to Detail

Timeline

Spa Owner

S.A.L.T Spa
11.2020 - 06.2023

Medical Office Assistant

Tennessee Orthopedic Clinic
10.2015 - 10.2020

Office Administrative Assistant

Westbrook Medical Clinic
08.2005 - 10.2013

National Esthetician Certified Credential - Aesthetics

Douglas J Aveda Institute
Margo McCarterSpa Owner