Margo McNeal
Mount Juliet,TN
Summary
Highly organized and detail-oriented professional with over 20 years of experience in the medical claims billing and coding industry. Proven ability to manage multiple tasks and projects, with exceptional organizational skills. Effective communicator with a strong focus on customer service, and team collaboration. Demonstrated expertise in time management and prioritization in high-pressure, deadline-driven environments. Proficient in EPIC, Excel, Care, IDX, Word, Availity, Navinet, and PowerPoint.
Overview
25
25
years of professional experience
Work History
Patient Accounting Associate II
VBOA - Virtual Business Office
02.2025 - Current
- Resolved outstanding hospital and physician accounts receivable balances, ensuring 100% compliance with regulations and company policies.
- Managed diverse account types, including hospital claims, denial claims, and high-dollar accounts, leading to a 15% increase in resolution efficiency.
- Analyzed patient accounting data and communicated effectively with payers, maintaining departmental productivity and quality standards with a 98% accuracy rate.
- Reviewed claims for coding and billing issues, interpreting payer contracts to identify variances affecting reimbursement.
- Demonstrated proficiency in third-party billing requirements, leveraging payer portals (e.g., Availity, Navinet) for eligibility checks and appeals submissions, resulting in a 20% reduction in claim denials.
- Identified denial trends and provided actionable insights to leadership, consistently exceeding production goals in a remote environment.
Medical Account Collector
CHS
Antioch, TN
08.2018 - 05.2020
- Ensured accurate and complete follow-up on 200+ accounts weekly, enhancing collection efficiency by 25%.
- Evaluated and resolved claim processing issues promptly with all insurance carriers and payers, improving claim resolution time by 30%.
- Reviewed each account for balance, payer plan, financial class, and billing accuracy, achieving a 98% accuracy rate in account assessments.
- Documented all activities in patient account notes, maintaining comprehensive records for over 500 accounts.
- Handled assigned correspondence professionally and timely, contributing to a 15% increase in customer satisfaction scores.
Revenue Specialist
EnableComp LLC
Franklin, TN
04.2018 - 05.2018
- Analyzed and evaluated workers' compensation claim payments, identifying discrepancies and facilitating corrective actions.
- Researched and acquired necessary medical records and supporting documentation, ensuring timely submission to insurance companies for correct reimbursement.
- Conducted thorough follow-up with workers' compensation insurance companies, achieving a 90% success rate in claim resolution.
- Prepared accurate billing packets and underpayment review letters, ensuring all submissions included necessary supporting documentation.
Account Reimbursement Specialist
Vanderbilt University Medical Center
Nashville, TN
08.2011 - 10.2017
- Accurately posted claims, payments, refunds, and unpaid patient and insurance balances, enhancing financial accuracy by 20%.
- Met and exceeded productivity standards specific to work unit guidelines, earning commendation in the 2017 Performance Review.
- Followed up on AR accounts in a timely manner, consistently meeting filing guidelines and improving departmental efficiency.
Collections Specialist
HCA
Nashville, TN
12.2008 - 08.2009
- Performed essential billing functions, maintaining timely claim submissions and achieving a 98% reimbursement rate.
- Managed daily electronic billing reports, proactively resolving discrepancies and decreasing A/R by 15%.
- Corrected patient insurance eligibility issues, leading to a 25% increase in claims processed with accurate payor information.
Claims Representative
Methodist Le Bonheur Healthcare
Memphis, TN
08.2005 - 08.2007
- Communicated effectively with patients, insurance companies, and account representatives, resolving inquiries and concerns with a 95% satisfaction rate.
- Reviewed and analyzed filing deadlines to prioritize accounts, ensuring timely billing and reactivation of claims.
- Collaborated with TNCare payors to resolve patient accounts, successfully bringing closure to outstanding claims through diligent follow-up.
Medicare Secondary Review Specialist / Medical Biller
Wesley Medical Center
Hattiesburg, MS
06.2004 - 07.2005
- Monitored reimbursement processes for facilities and physicians, successfully decreasing costs by thousands of dollars.
- Drafted and documented appeal letters for denied claims, resulting in a 30% increase in approved claims and revenue.
- Identified billing errors and ensured timely resolution of Medicare issues, consistently updating knowledge of guidelines and regulations.
Patient Account Representative / Financial Counselor
M.D. Anderson Cancer Center
Houston, TX
05.2000 - 06.2003
- Assisted cancer patients and families in resolving account statuses, facilitating payment arrangements, and processing charity applications with empathy.
- Responded to patient and insurance correspondence, effectively resolving dilemmas and enhancing patient trust and satisfaction.
Education
Bachelor's Degree - Education and Counseling
University of Memphis
Memphis, TN08.2007
Skills
- Claims resolution and denial management
- Patient accounting and billing accuracy
- Data analysis and payer communication
- Regulatory compliance
- Customer service and conflict resolution
- Time management and process improvement
- Team collaboration and problem solving
- Attention to detail and accounts payable management
Timeline
Patient Accounting Associate II
VBOA - Virtual Business Office
02.2025 - Current
Medical Account Collector
CHS
08.2018 - 05.2020
Revenue Specialist
EnableComp LLC
04.2018 - 05.2018
Account Reimbursement Specialist
Vanderbilt University Medical Center
08.2011 - 10.2017
Collections Specialist
HCA
12.2008 - 08.2009
Claims Representative
Methodist Le Bonheur Healthcare
08.2005 - 08.2007
Medicare Secondary Review Specialist / Medical Biller
Wesley Medical Center
06.2004 - 07.2005
Patient Account Representative / Financial Counselor
M.D. Anderson Cancer Center
05.2000 - 06.2003
Bachelor's Degree - Education and Counseling
University of Memphis
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