Summary
Overview
Work History
Education
Skills
Accomplishments Activities
Languages
Timeline
Generic

Margo Michel

Fort Lauderdale,FL

Summary

Enthusiastic Patient care coordinator motivated to work with patients, families and care teams efficiently. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems.

Overview

7
7
years of professional experience

Work History

Patient Care Coordinator

Cleveland Clinic Hospital
05.2022 - Current


  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Upheld confidentiality requirements and regulatory compliance guidelines.
  • Worked with patients to schedule tests and procedures.
  • Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
  • Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
  • Assisted patients with coordinating long-term care for chronic conditions to support and manage illnesses.

Front Desk/Front Desk Receptionist

Smile Perfection: Dental and Braces
05.2019 - 01.2020


  • Processed payment and billing information
  • Welcomed patients and walked them to treatment area
  • Monitored the doctor as he performed on patients.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Sales Associate

Forever 21
05.2018 - 01.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.

Receptionist

Fiesta Auto
09.2016 - 08.2017
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.

Education

Bachelor of Science in Journalism Mass Communication - Public Relations

North Carolina Agricultural and Technical State University
Greensboro, NC
05.2021

Skills

  • Medical Data Collection
  • Insurance Practices
  • Organizational Standards
  • Patient Relations
  • Healthcare Operations
  • HIPAA Compliance
  • Patient Flow Management
  • Filing and Recordkeeping
  • Payment Collection
  • Office Administration

Accomplishments Activities

  • Dean’s List: Fall 2017 – Present
  • 100 Collegiate Women: September 2018- 2021
  • Golden Key Honor Society Member: January 2019- 2021
  • A&T Registrar: January 2019- 2021

Languages

haitian creole
Native or Bilingual

Timeline

Patient Care Coordinator

Cleveland Clinic Hospital
05.2022 - Current

Front Desk/Front Desk Receptionist

Smile Perfection: Dental and Braces
05.2019 - 01.2020

Sales Associate

Forever 21
05.2018 - 01.2019

Receptionist

Fiesta Auto
09.2016 - 08.2017

Bachelor of Science in Journalism Mass Communication - Public Relations

North Carolina Agricultural and Technical State University

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Margo Michel