Margo Middlemas
Batavia,OH
Summary
Dynamic sales assistant with strong communication and customer service skills. Known for attention to detail and creative thinking, driving positive customer experiences and enhancing satisfaction.
Overview
17
17
years of professional experience
Work History
Sales Assistant
Taylor Homes
Cincinnati, OH
11.2025 - Current
- Assisted customers with product selection and inquiries to enhance satisfaction.
- Coordinate inventory management and stock replenishment processes efficiently.
- Supported sales team by preparing promotional materials and maintaining displays.
Activity Coordinator
The VIllage of Eastgate
Cincinnati, OH
03.2021 - 11.2025
- Developed and implemented engaging activity programs for diverse community groups.
- Coordinated logistics for events, ensuring smooth execution and participant satisfaction.
- Collaborated with local organizations to enhance program offerings and resource sharing.
- Managed budgets effectively, maximizing resources while minimizing costs for activities.
- Evaluated program effectiveness through participant feedback and adjusted strategies accordingly.
- Promoted activities through various channels, increasing community awareness and participation rates.
- Maintained and ordered supplies for activities.
- Coordinated special events like holiday parties or themed days that fostered a sense of community among participants.
- Maintained open lines of communication between staff members to ensure seamless coordination of all aspects of the programming process.
- Cultivated a positive atmosphere by consistently demonstrating enthusiasm and dedication throughout all interactions with staff, volunteers, and participants.
Account Coordinator
EyeMed
Mason, OH
09.2009 - 10.2020
- Coordinated cross-functional communication between departments to enhance operational efficiency.
- Managed client accounts, ensuring timely resolution of inquiries and issues.
- Developed and maintained comprehensive reports to track account performance metrics.
- Assisted in implementing process improvements that streamlined workflow and increased accuracy.
- Trained new staff on account management systems and best practices, fostering team development.
- Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
- Escalated issues to appropriate channels as necessary.
- Fostered a positive work environment by actively participating in team-building activities and demonstrating commitment to the success of coworkers and clients alike.
- Asked appropriate open-ended questions to discover customers' needs and requirements.
- Developed and maintained strong relationships with clients, becoming trusted advisor for their account needs.
- Supported resolution of client issues, minimizing disruptions and maintaining trust.
Education
Bachelor of Science - Psychology
Muskingum University
New Concord, OHSkills
- Relationship building
- Cold calling
- Hospitality and accommodation
- Customer service
- Strong communication and interpersonal skills
- Reliable and responsible
- Team cooperation
- Honest and dependable
- Attention to detail
- Creative thinking
- Positive customer engagement
- Excellent written and verbal communication
- Decision-making
- Building customer loyalty
- Product knowledge
Timeline
Sales Assistant
Taylor Homes
11.2025 - Current
Activity Coordinator
The VIllage of Eastgate
03.2021 - 11.2025
Account Coordinator
EyeMed
09.2009 - 10.2020
Bachelor of Science - Psychology
Muskingum University