Margo Page
Mansfield,TX
Summary
Proven leader with a track record of driving year-over-year business growth through strategic vision and effective problem-solving. Skilled in customer service and critical thinking, adept at fostering team productivity and enhancing client satisfaction. Demonstrates dependability and a results-driven approach, ensuring financial stability and operational excellence.
Overview
23
23
years of professional experience
Work History
Pet Wrangler
Chewy Studios
04.2021 - 01.2024
- Responsible for the health and well being of pets in a PDP photo studio
- Maintained cleanliness and sanitation of pet condos and habitats
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Collaborated with department managers to resolve scheduling conflicts and ensure smooth operations.
Assistant Manager
Kirklands
02.2016 - 01.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
General Manager
RadioShack
09.2007 - 08.2009
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
Operations Supervisor
Best Buy
02.2006 - 08.2007
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
Advertising Sales Representative
American Classifieds Thrifty Nickel
01.2001 - 02.2006
- Managed multiple accounts simultaneously while ensuring timely delivery of projects and exceptional client satisfaction.
- Made outbound calls to existing customers to upsell advertising packages.
- Created and presented media and advertising packages to prospective customers.
- Increased advertising revenue by identifying and targeting potential clients in various industries.
- Educated clients on specific marketing strategies to increase client sales and overall promotion effectiveness.
- Helped customers in determining design and layout of sold and spec ads.
Education
Associate of Arts - Business
New Mexico Junior College
Hobbs, NM05.2000
Skills
- Dependable and Hardworking
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Payment Processing
- Scheduling appointments
Timeline
Pet Wrangler
Chewy Studios
04.2021 - 01.2024
Assistant Manager
Kirklands
02.2016 - 01.2017
General Manager
RadioShack
09.2007 - 08.2009
Operations Supervisor
Best Buy
02.2006 - 08.2007
Advertising Sales Representative
American Classifieds Thrifty Nickel
01.2001 - 02.2006
Associate of Arts - Business
New Mexico Junior College