MARGO QUINONES AS

Ensures R&D Master Data is complete and accurate before moving to the next R&D milestone

•Coordinated daily interactions with R&D and Supply Chain partners to ensure accurate releases and timely resolutions

•Collaborated with R&D and support groups of R&D and PDM to maintain compliance with established standards

•Served as primary contact for internal and external inquiries related to Corporate R&D across all brands

R&D Portfolio Manager

Managed R&D project portfolios by tracking resource utilization, labor hours, project milestones, and timelines, ensuring programs remained on schedule and products launched to market on time.

• Collaborated with diverse coworkers to accomplish goals and resolve product and service issues, enhancing team effectiveness and customer satisfaction.

Investigated and negotiated chargebacks for advertising allowances, freight deductions, merchandise invoice discrepancies, and delivery shortages, collaborating with internal teams and customers to ensure accurate account reconciliation and timely resolution of billing disputes.

• Analyzed customer trends to identify areas for improvement, delivering actionable insights to enhance customer relations.
• Managed customer inquiries through various communication channels.
• Coordinated product launches and promotional events for brand visibility.
• Maintained customer databases and updated records for accuracy.

• Resolved customer complaints through effective communication and problem-solving.
• Collaborated with team members to improve service delivery standards.
• Processed orders and returns using Estee Lauder's internal systems.

• Conducted routine quality inspections on cosmetic products.
• Documented defects and non-conformance reports for review.
• Collaborated with production teams to ensure compliance with standards.