Summary
Overview
Work History
Education
Skills
Timeline
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Margo Rainwater

Kokomo,IN

Summary

I have worked in many fields and truly enjoy being able to help a company reach their highest potential

Overview

28
28
years of professional experience

Work History

Courier

FedEx
10.2021 - Current
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Escalated issues to supervisor for immediate remediation.
  • Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
  • Utilized GPS navigation systems to navigate faster routes.
  • Inspected truck prior to delivery, checking for proper stowage of packages.
  • Built professional relationships with customers and business partners to establish trust and credibility.
  • Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Verified package information to check for accuracy and completeness.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Utilized communication devices to stay in contact with dispatch and provide real-time status updates.
  • Followed company policies and procedures during shift.
  • Followed safety procedures and regulations to protect packages and vehicles.
  • Drove safely at all times to avoid accidents and harm.
  • Logged delivery information in tracking systems to enable real-time delivery status.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.

Security Officer

Allied Universal Security Services
04.2020 - 10.2021
  • Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Reported suspicious activities and persons to law enforcement.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Regulated vehicle and pedestrian traffic onto building grounds.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Issued access cards to authorized personnel to monitor access points.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

Security Officer

Securitas Security Services USA
09.2017 - 09.2019
  • Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Reported suspicious activities and persons to law enforcement.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Regulated vehicle and pedestrian traffic onto building grounds.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Issued access cards to authorized personnel to monitor access points.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.

Front Desk Receptionist

Days Inn Hotel
07.2016 - 09.2017
  • Collected [Type] payments, processed transactions and updated relevant records.
  • Scheduled office meetings and client appointments for staff teams.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Collected room deposits, fees, and payments.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Completed all tasks in compliance with company policies and procedures.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Compiled information from files and research to satisfy information requests.
  • Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
  • Organized, maintained and updated information in computer databases.
  • Sorted and delivered mail and packages upon arrival to correct staff members and departments.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Resolved customer problems and complaints.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Completed data entry and filing to keep records updated for easy retrieval.

Nursing Assistant

Bona Vista
10.2010 - 01.2014
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Documented patient information and care activities in electronic health record.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Documented care actions by completing records and logs in medical software system.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.

Laundry Supervisor

Blue Ribbon Laundry
09.1995 - 07.2008
  • Completed financial tasks by estimating costs and preparing and managing budgets.
  • Evaluated employee performance and developed improvement plans.
  • Scheduled and prioritized tasks to staff, overseeing work completion.
  • Monitored staff performance and provided feedback to drive productivity.
  • Coordinated with outside vendors to provide supplies and equipment for staff.
  • Adhered to safety protocols by enforcing proper equipment usage.
  • Communicated repair needs to maintenance staff.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Managed laundry sorting, washing, drying, and ironing.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Completed schedules, shift reports, and other business documentation.
  • Implemented daily, weekly and monthly cleaning routines for staff to follow.
  • Conducted regular audits of public spaces and staff work areas to maximize quality control.
  • Increased employee performance through effective supervision and training.
  • Maintained required records of work hours, budgets and payrolls.
  • Developed and maintained comprehensive inventory system to track equipment and supplies.
  • Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
  • Established and enforced safety protocols and guidelines for staff.

Education

High School Diploma -

Kokomo High School
Kokomo, IN
06.1994

Skills

  • Coordinating Efficient Routes
  • Heavy Lifting
  • Delivering Time-Sensitive Specimens
  • Attention to Confidentiality
  • Vehicle Inspection
  • HIPAA Compliance
  • Business Processes and Procedures
  • Time Management
  • Item Tracking
  • Local Routes
  • Issue Escalation
  • Excellent Driving Skills
  • GPS and Route Planning
  • Delivery Payment Collection
  • Valid Driver's License
  • Delivery Transport
  • Cost Efficiency
  • Customer Service
  • Customer Inquiries
  • Order Assessments
  • Order Accuracy
  • Creative Solutions
  • Accurate Documentation
  • Effective Planning
  • Verbal and Written Communication
  • Recordkeeping

Timeline

Courier

FedEx
10.2021 - Current

Security Officer

Allied Universal Security Services
04.2020 - 10.2021

Security Officer

Securitas Security Services USA
09.2017 - 09.2019

Front Desk Receptionist

Days Inn Hotel
07.2016 - 09.2017

Nursing Assistant

Bona Vista
10.2010 - 01.2014

Laundry Supervisor

Blue Ribbon Laundry
09.1995 - 07.2008

High School Diploma -

Kokomo High School

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Margo Rainwater