Margo Sackett
Customer Service
Slaton,TX
Summary
Hello.
I am a hardworking and passionate person with strong organizational skills & eager to secure a position with your company. I am experienced in child care, healthcare, & customer care. I have a strong background helping others with diverse needs. I am competent with telephone, email & chat inquiries, & have the ability to calm individuals dealing with highly stressful situations. I am a organized and dependable candidate successful at managing multiple priorities with a positive attitude, & I am always willing to take on added responsibilities to help my fellow associates meet team goals.
Overview
25
25
years of professional experience
Work History
Compliance Associate
Better Business Bureau
Lubbock, TX
02.2023 - 07.2023
- Maintained up-to-date knowledge of applicable laws and regulations.
- Created and maintained compliant work environment.
- Identified gaps in existing compliance processes and recommended updates.
- Confirmed data and licensing information through investigations and notified violators of required changes to bring operations into compliance.
- Collected detailed notes on investigations and other communication to adhere to legal requirements and enhance recordkeeping.
- Maintained composure in stressful situations, confrontations, interviews and records searches.
- Completed field checks to verify licenses and permits for various business.
Dispute Resolution Specialist
Better Business Bureau
Lubbock, Tx
03.2022 - 01.2023
- Advised parties on dispute resolution processes, policies and procedures, helping disputants make informed choices.
- Used mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives and to guide parties toward mutual agreement.
- Devised and implemented dispute resolution processes for companies, enabling fast resolution of disputes.
- Conducted interviews with disputants, witnesses and any additional relevant groups or individuals.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
Medical Examiner
Exam One
Lubbock, TX
02.2018 - 10.2020
- Checked and documented vitals such as blood pressure, height and weight.
- Collected blood samples from clients following safety and biohazard handling procedures.
- Packaged and shipped samples to laboratory for processing.
- Interviewed customers to record medical history and lifestyle information.
- Processed patient care records accurately and promptly.
- Performed EKG tests on clients based on health status and medical history.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Substitute Teacher, K-12
SISD
Slaton, TX
09.2018 - 03.2020
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Supervised lunchroom and recess activities.
Childcare Provider
Self
Slaton, TX
04.2010 - 08.2018
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Introduced children to educational games and activities to boost learning.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Cared for children ages 0 to 4 in nurturing and age-appropriate way.
- Added daily log information to permanent records outlining observations, meals and any medications administered for acute or chronic conditions.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Consulted with families to discuss activities and behaviors of each child.
CNA
Homecare Solutions
Lubbock, TX
02.2008 - 04.2010
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Phlebotomist
Covenant Medical Center
Lubbock, TX
06.2001 - 11.2007
- Tracked collected specimens by initialing, dating and noting times of collection.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Education
No Degree - CNA
Texas Tech University Health Sciences Center
Lubbock, TX04.2008
High School Diploma -
Monterey High School
Lubbock, TX05.2001
Skills
- Multitasking and Prioritization
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Proactive Self-Starter
- Efficiency and Time Management
- Dependability and Honesty
- GPS Navigations
- Documentation and Recordkeeping
- Specimen Collection
- Data Entry
- Patient Relations
- Individual and Group Care
- Calendaring and Scheduling
- Observing and Monitoring Behavior
- Infant Care and Feeding
- Early Childhood Development
- Childcare Regulations
- Parent Relationships
- Travel Arrangements
- Accounts Payable and Accounts Receivable
- Customer Satisfaction
Timeline
Compliance Associate
Better Business Bureau
02.2023 - 07.2023
Dispute Resolution Specialist
Better Business Bureau
03.2022 - 01.2023
Substitute Teacher, K-12
SISD
09.2018 - 03.2020
Medical Examiner
Exam One
02.2018 - 10.2020
Childcare Provider
Self
04.2010 - 08.2018
CNA
Homecare Solutions
02.2008 - 04.2010
Phlebotomist
Covenant Medical Center
06.2001 - 11.2007
No Degree - CNA
Texas Tech University Health Sciences Center
High School Diploma -
Monterey High School
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