Margo Stermer
Banning,CA
Summary
Highly experienced Associate and Assistant known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
Harry Ritchie's Jewelers
09.2021 - 03.2024
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Office Assistant
Irvine & Company
01.2020 - 08.2021
- Operated office equipment such as photocopiers, scanners and fax machines to carry out daily office duties.
- Sorted or classified files according to content, purpose or alphabetical or numerical order.
- Preserved directories by updating, indexing and organizing new material.
- Maintained organized inventory by checking stock to determine supply levels, expediting orders and delivering materials to work stations.
- Delivered clerical support by handling range of routine and special requirements.
- Created and affixed labels to packages to prepare for pickup by USPS, FedEx or UPS.
- Completed clerical tasks such as filing, copying and distributing mail.
Camp Counselor
CYO Camp Howard
06.2018 - 08.2019
- Developed age-appropriate arts and crafts activities to encourage campers' artistic skills development and creative expression.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Supervised groups of children in log cabins for sleepaway camp.
- Delivered first aid for accidents and injuries in compliance with established procedures to promote campers' well-being and health.
- Worked with children of varying age, interest, skill and developmental levels.
- Followed established emergency procedures to enable best possible resolution of incidents.
- Led groups of children safely through variety of camp activities.
- Trained staff members on conducting events and following safety procedures.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
- Transported and escorted program participants to and from activities and on field trips.
- Maintained facility, equipment and vehicles to promote safe and secure environment for campers and staff.
- Supervised pre-planned field trips and followed established safety guidelines to minimize campers' accident and injury risks.
- Kept athletic and games equipment and facilities organized and maintained.
- Provided clear instruction to activity and program participants to deliver fun and safety.
- Kept ten 6 year old's, keeping them on time for meals and activities.
Education
No Degree - General Studies
Mt Hood Community College
Gresham, ORHigh School Diploma -
James Madison High School
Portland, OR06.2017
Skills
- Point of Sale Operation
- Relationship Selling
- Product Sales
- Cash Handling
- Cash Register Operation
- Customer Service
- Outstanding Communication and Interpersonal Skills
- Store Opening and Closing
- Reliable and Punctual
- Merchandise Display
- Stocking and Receiving
- Filing and data archiving
- Teamwork
- Upselling
- Multi-line phone proficiency
- Administrative support
- Sorting and labeling
- Strategic planning
- Mail handling
- Project Management
- Technical Support
- Social media knowledge
- Emergency Procedures
- Group Supervision and Management
- Customer Needs Assessment
- Emotional Support
- Behavioral Issue Response
- Conflict Resolution and Mediation
- Game preparation
- Puzzle planning
- Customer service expertise
- Basic repair skills
- Policy and Procedure Adherence
- Problem-Solving Abilities
- Group Supervision
- Order Processing
- Payment Processing
- Inventory Control
- Problem-Solving Skills
- Guest Relations
- Professional Demeanor
- Listening Skills
Game Master
I run a weekly Game of Dungeons and Dragons for a group of five wonderful and diverse individuals. I plan and lead my players through social and combat encounters, proctoring a fun and tactful experience.
Certification
Marijuana Handlers Certification. OLCC
Timeline
Sales Associate
Harry Ritchie's Jewelers
09.2021 - 03.2024
Office Assistant
Irvine & Company
01.2020 - 08.2021
Camp Counselor
CYO Camp Howard
06.2018 - 08.2019
No Degree - General Studies
Mt Hood Community College
High School Diploma -
James Madison High School
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