Margo Strader
Woodland,WA
Summary
Dynamic leader with a proven track record at Canterbury Inn Retirement Community, enhancing patient satisfaction through customized dietary plans and inclusive dining experiences. Skilled in strategic planning and culinary innovation, excelling in creating inspiring team environments and delivering exceptional results under pressure. Expert in safe food handling and passionate about mentoring with drive for success by elevating service standards and fostering innovative culinary experiences. Ambitious with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
10
10
years of professional experience
Work History
Director of Dietary Services
Canterbury Inn Retirement Community
06.2008 - 01.2013
- Evaluated employee performance regularly, providing constructive feedback and opportunities for professional growth.
- Improved patient satisfaction by implementing customized dietary plans tailored to individual needs.
- Adapted menus to align with medical and religious dietary requirements, creating an inclusive dining experience for all patients and their guests.
- Led efforts to improve food preparation, portioning consistency and presentation techniques during the service of 420 meals prepared daily, 7 days weekly while ensuring safe food handling procedures according to state requirements were followed daily.
- Formulated and delegated recipe instruction and food pairing to kitchen staff daily.
- Introduced sustainable practices into daily operations by implementing green initiatives such as recycling programs or sourcing locally grown produce when possible.
Owner/Server/Prep Cook/Cashier
Captain Stan's Smoke House Restaurant
06.2005 - 03.2008
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals from SE Georgia to Jacksonville, Florida and beyond.
- Oversaw daily operations with staff of 40 individuals, formulated all menus and recipes ensuring all tasks were completed accurately and efficiently by team members.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed high-performing team of employees dedicated to achieving company goals.
- Increased customer satisfaction by providing excellent local fare made from scratch daily coupled with exceptional service.
Fine Dining Server/Supervisor of Operations
Ritz Carlton Hotel & Resort
11.2002 - 06.2005
- Trained 55 new servers on company policies, procedures, and best practices for exceptional guest service.
- Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
- Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
- Contributed to increased sales with up selling techniques, effective menu presentation, and knowledge of specials.
- Coordinated staff schedules to ensure adequate coverage during busy periods without sacrificing quality of service or employee satisfaction.
- Developed strong relationships with regular customers, leading to increased loyalty and word-of-mouth referrals.
- Maintained a clean, safe, and organized work environment by adhering to hygiene standards and restaurant policies.
- Worked closely with sommelier to provide personalized wine selections based on guests tastes and cuisine preferences.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure as it was world wide destination for celebrities and high powered corporate companies.
Education
No Degree - English Composition
Lower Columbia College
Longview, WA06.1979
Skills
- Strategic planning, execution & preparation of cuisine for upscale large community events
- Natural desire to lead and mentor others
- Well versed in collaborating with colleagues exploring and creating innovative culinary experiences that surprise and delight the palate!
- Expertise in creating and inspiring positive working team environment
Well versed with creating seasonal cuisine with celebrations of local fare
At ease working under pressure and deadlines
- Meal Preparation
- Sanitation Standards
Well versed with creating seasonal cuisine with celebrations of local fare
At ease working under pressure and deadlines
- Healthcare regulations
- Food Safety Compliance
- Inventory Management
Well versed with creating seasonal cuisine with celebrations of local fare
At ease working under pressure and with deadlines
Timeline
Director of Dietary Services
Canterbury Inn Retirement Community
06.2008 - 01.2013
Owner/Server/Prep Cook/Cashier
Captain Stan's Smoke House Restaurant
06.2005 - 03.2008
Fine Dining Server/Supervisor of Operations
Ritz Carlton Hotel & Resort
11.2002 - 06.2005
No Degree - English Composition
Lower Columbia College
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