Summary
Overview
Work History
Education
Skills
Accomplishments
Experience Summary
Other Employment
Certification
data Entry
Interests
Timeline
StoreManager
Margo Whitley

Margo Whitley

Chesapeake,VA

Summary

Seeking a position with a dynamic and expanding company that offers challenges and opportunities for professional growth. Eager to join an exceptional team and contribute to its success.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Medical Collections

Credit Control
  • Handled incoming and outing calls for delinquent medical accounts
  • Collected payments and explained customers Explanation of Benefits
  • Researched and corresponded with insurance companies concerning denials, Non-payment from insurance
  • Requested as needed to refile claims and made payment arrangements for Balances

Merchandising Manager

Dollar Tree
01.2025 - Current
  • Trained and supervised merchandising team members in best practices, improving overall performance.
  • Implemented innovative visual displays that captured attention and boosted sales significantly.
  • Evaluated merchandise assortment regularly to ensure alignment with consumer preferences and demands.
  • Increased sales by developing and implementing successful merchandising strategies.
  • Maintained point of sale (POS) system by inputting accurate inventory information.
  • Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
  • Executed in-season pricing strategies, promotions, and markdowns to reach financial targets.

Team Associate

Aldi's
09.2015 - 06.2021
  • Stocking, Recovery and making sure product signage on each item and making the signage
  • Operations of cash register, to include handling customer complaints and refunds as needed
  • Assist customers with finding product, while providing excellent customer service
  • Greeting customers and listening to any needs they have, while solving the need
  • Assist in any inventory procedures
  • And accomplished 100% mystery shop, for providing excellent customer service
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Learned all required tasks quickly to maximize performance.
  • Increased customer satisfaction by providing exceptional support and resolving issues in a timely manner.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Operated register to process payments and collect cash payment for order totals.
  • Developed strong cooperative relationships with coworkers and managers.
  • Optimized workflow processes for improved efficiency and reduced operational costs.
  • Assisted with inventory counts and stocking of merchandise.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Managed inventory of parts and components.

Office Assistant

Food Lion
08.2014 - 09.2015
  • Provided outstanding customer service for registers and service desk
  • Handled refund transactions, to include customer issues and resolving in a timely manner
  • Supervised, instructed and assisted in training new cashiers of current duties
  • Maintain, calculate, research, validating and performed data input for financial transactions
  • Monitored and analyzed data
  • Promoted from office assistant to Produce and on Wednesday help the retail coordinator replacing signage
  • Employed previously within company 08/2009 - 09/2001, moved to Florida, family matter
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Ensured timely completion of projects by coordinating resources across multiple teams effectively.
  • Assisted in preparation of reports and presentations, which contributed to informed decision-making processes.
  • Improved office supply inventory management, reducing unnecessary expenditures by regularly auditing and ordering supplies.

Dispatch Security Officer

Valor Security
01.2012 - 02.2014
  • Received Employee of Month x 3
  • Trained employees to include traveled to set other bookkeeping offices, for receiving 100% audit
  • Data Entry - Purchase Orders - Documenting - Auditing - Accounts Receivables Payables - 5 year

Manager

Family Dollar
03.2010 - 06.2012
  • Received Employee of Month x 3
  • Trained employees to include traveled to set other bookkeeping offices, for receiving 100% audit
  • Data Entry - Purchase Orders - Documenting - Auditing - Accounts Receivables Payables - 5 year

Education

Certification - CBCS (Medical Billing)

National Healthcareer Association

Certificate - Real Estate

Aceable Real Estate School
09.2021

Certificate - Medical Billing & Coding

Tidewater Community College
01.2018

Certificate - medical billing

Home Course
01.2004

GED -

Home Schooling
Portsmouth
01.1996

Certificate - Banking

Financial Systems Academy
01.1982

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving

Accomplishments

  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Supervised team of [Number] staff members.
  • Achieved [Result] by completing [Task] with accuracy and efficiency.

Experience Summary

8 years, 5 years, 30+ years, Recognized

Other Employment

Received Employee of Month x 3, Trained employees to include traveled to set other bookkeeping offices, for receiving 100% audit, Data Entry, Purchase Orders, Documenting, Auditing, Accounts Receivables, Accounts Payables, 5 years

Certification

  • CompTIA Security+ Certification – Computing Technology Industry Association.

data Entry

Completion of Data Entry 

Interests

  • Horseback Riding
  • Camping
  • Enjoy hobbies that combine physical activity with outdoor exploration

Timeline

Merchandising Manager

Dollar Tree
01.2025 - Current

Team Associate

Aldi's
09.2015 - 06.2021

Office Assistant

Food Lion
08.2014 - 09.2015

Dispatch Security Officer

Valor Security
01.2012 - 02.2014

Manager

Family Dollar
03.2010 - 06.2012

Certification - CBCS (Medical Billing)

National Healthcareer Association

Certificate - Real Estate

Aceable Real Estate School

Certificate - Medical Billing & Coding

Tidewater Community College

Certificate - medical billing

Home Course

Certificate - Banking

Financial Systems Academy

Medical Collections

Credit Control

GED -

Home Schooling

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Margo Whitley