Margo Young
Expert sales manager
Sykesville,MD
Summary
Results-oriented professional with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Thrives under pressure and consistently earns high marks for work quality, speed, and attention to detail.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Design & Sales Consultant
Revolution Solar
D.C.
08.2020 - 08.2024
- Implemented innovative solutions in design.
- Formulated preliminary agreements.
- Managed phone communications effectively.
- Optimized organization within CRM database.
- Coordinated cross-functional teams to achieve project goals.
- Optimized recruitment strategies using referral scorecards.
- Executed direct sales and community outreach activities.
- Facilitated partnerships between city and county programs.
- Streamlined customer support processes.
- Created customized design and presentation
- Conducted market research to identify selling possibilities and evaluated customer needs actively.
- Negotiated deals and handled complaints or objections.
Care Provider
CPL /ARCH
Westminster
- Ensured that all safety protocols were followed while working with clients in their home environment.
- Monitored health and well-being of clients and reported significant health changes.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Transported patients to medical, dental and personal care appointments.
- Assisted with meal planning to meet nutritional plans.
- Consulted with client care team to continually update care plans.
- Arrange medication and reminded patients to take each according to correct schedule.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
Assistant Store Manager
Advance Auto
Owings Mills
- Coached and developed store associates through formal and informal interactions.
- Assessed operational efficiency of the store's departments.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Monitored progress by establishing plans, budgets and measuring results.
- Prepared staff work schedules and assigned team members to specific duties.
Service Writer
Honda
Owingsmills
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Promoted add-on services to increase department revenue, increasing bills on average.
- Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Mentored junior team members and managed employee relationships.
- Updated system with order specifics and customer details, preferences, and billing information.
- Consulted with customers regarding needs and addressed concerns.
- Led on- and off-site customer support teams across multiple time zones.
- Resolved customer complaints regarding service quality or billing issues promptly and professionally.
Education
BA - renewable resources & sustainability policy
Penn State
12.2029
Diploma -
Newtown High school
12.2014
Skills
- Computer proficiency
- Workflow management
- Information management
- Co-payment collection
- Proposal development
- Permitting process
- Grid integration
- Training and mentoring
- Site assessment
- Virtual collaboration
- Administrative support
- Database administration
- Marketing
- Financial records oversight
- Verbal and written communication
- Cross-functional teamwork
- Recruiting and interviewing
- Mobile notary services
- Solution selling
- Consultative sales
- KPI tracking
- CRM software
Certification
- MD Sales License, For door to door sales
- Notary License, With personal insurance
Projects
Solar For All - roofing and solar program for low income families Civic Works - roofing and solar program for low income families
Affiliations
- Solar for All - 2021-2023
- Civic Works Baltimore shine solar project
References
References available upon request.
Timeline
Design & Sales Consultant
Revolution Solar
08.2020 - 08.2024
Care Provider
CPL /ARCH
Assistant Store Manager
Advance Auto
Service Writer
Honda
BA - renewable resources & sustainability policy
Penn State
Diploma -
Newtown High school
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