Margot Black
Michigan,MI
Summary
Hardworking employee enthusiastic about learning guest services field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
24
24
years of professional experience
Work History
Owner/Operator Manager
Self-employeed
12.2001 - Current
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Implemented effective financial management practices, improving cash flow and profitability.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
Customer Service Representative
DeNooyer Chevrolet
06.2000 - 09.2002
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Associate of Science - Healthcare Management
Davenport University
Grand Rapids, MI04.2010
Skills
- Operations Oversight
- Operations Management
- Time Management
- Decision Making
- Customer Service
- Attention to Detail
Timeline
Owner/Operator Manager
Self-employeed
12.2001 - Current
Customer Service Representative
DeNooyer Chevrolet
06.2000 - 09.2002
Associate of Science - Healthcare Management
Davenport University