Margot Garcia
San Juan,TX
Summary
Dynamic professional with a proven track record at Trudy's Hallmark Shop, excelling in operations management and client relationship management. Skilled in training staff and implementing effective merchandising strategies, resulting in increased sales and enhanced customer satisfaction. Reliable and adept at problem-solving, with strong report writing abilities and a commitment to excellence.
Professional with strong background in leadership and team collaboration. Known for strategic problem-solving, effective communication, and adaptability in dynamic environments. Proven ability to drive projects to successful completion, ensuring high standards and impactful results. Skilled in project management, team coordination, and delivering consistent performance under pressure.
Overview
29
29
years of professional experience
Work History
Lead Associate
Trudy's Hallmark Shop
10.2023 - Current
- Supervised daily store operations, ensuring high standards of customer service and merchandise presentation.
- Trained and mentored new associates on best practices for sales and inventory management.
- Implemented visual merchandising strategies to enhance product displays and drive sales.
- Analyzed sales data to identify trends and inform inventory replenishment decisions.
- Resolved customer inquiries and complaints promptly, enhancing overall customer satisfaction rates.
- Collaborated with team members to streamline checkout processes, improving transaction efficiency.
- Coordinated promotional events, increasing foot traffic and brand visibility in the local community.
Correctional Officer
Texas Department Of Criminal Justice
03.1997 - 08.2021
- Monitored inmate behavior to ensure compliance with facility regulations and safety protocols.
- Conducted regular inspections of facilities to identify security vulnerabilities and maintain safety standards.
- Responded to emergencies, applying crisis intervention techniques to de-escalate volatile situations.
- Documented incidents and activities accurately in daily logs for review by supervisory staff.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Education
No Degree - Basic Studys
Brazosport College
Lake Jackson, TXAssociate of Applied Business - Medical Billing
MTI College of Business And Technology
Nassau, Tx07-2005
High School Diploma -
Pharr San Juan Alamo
San Juan, TX06-1991
Skills
- Operations management
- Employee supervision
- Client relationship management
- Staff training
- Report writing
- Time management
- Problem-solving
- Multitasking
- Reliability
Languages
English
Native or Bilingual
Timeline
Lead Associate
Trudy's Hallmark Shop
10.2023 - Current
Correctional Officer
Texas Department Of Criminal Justice
03.1997 - 08.2021
No Degree - Basic Studys
Brazosport College
Associate of Applied Business - Medical Billing
MTI College of Business And Technology
High School Diploma -
Pharr San Juan Alamo