Margot McClain
Medical Administration
Oak Park,Michigan
Summary
Flexible Medical Administrative Assistant passionate about patient care and aptitude for front desk duties as demonstrated over 3 years. Skilled in appointment scheduling, efficient data entry, health records maintenance and insurance billing tasks. Additional strengths include staff communication and digital data input.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Patient Financial Representative
Beaumont Health
Southfield, MI
10.2021 - Current
- Accurately reviewed and updated patient and financial information.
- Contacted guarantors to collect payments for past due accounts.
- Answered customer insurance and payment questions related to physician billing and Lab billing concerns.
- Posted miscellaneous payments to general ledger accounts.
- Established financial arrangements for self-pay patients.
- Insurance verifications
- Medical Coding
- HIPPA
- CPT and ICD Coding
- EHR Systems
Administrative Assistant
S & S
Farmington Hills, MI
07.2021 - 10.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Leveraged accounting software to manage expenses and keep track of finances.
- Worked with Quickbooks and Excel.
- Managed expense reports.
- Scheduled office meetings and client appointments for staff teams.
Access Center Representative
Beaumont Health
Southfield, MI
01.2021 - 05.2021
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Followed document protocols to safeguard confidentiality of patient records.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Scheduled Covid -19 Vaccine appointments.
- Contingent Position.
Office Assistant
UHY LLP
Farmington Hills, MI
05.2019 - 04.2020
- Provided clerical support, addressing routine and special requirements.
- Entered audit data using Excel, following procedures to keep information private.
- Prepared meeting rooms and materials and recorded important information.
- Completed clerical tasks such as filing, copying and distributing mail.
- Stocking office supply rooms
- Developed presentations and generated reports to facilitate office operations.
Administrative Assistant
Perry Johnson Laboratory Accreditation
Troy, MI
01.2018 - 04.2019
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Edited documents to improve accuracy of language, flow and readability.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Sales Associate
Brooks Brothers
Troy, MI
11.2017 - 01.2018
- Helped customers locate products and checked store system for merchandise at other sites.
- Contingent (Seasonal) Position
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Recommended accessories and complementary purchases to boost revenue.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Intern
State of Michigan
Detroit , MI
01.2017 - 11.2017
- Provided clerical support, addressing routine and special requirements.
- Sorted, organized and maintained files.
- Answered and transferred incoming telephone calls, taking messages for various staff members.
- Process customer claims and tickets
- Collaborated with team to optimize workflow and achieve objectives.
Administrative Clerk
Hope Restoration Network
Southfield, MI
01.2016 - 05.2016
- Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Input data and processed system change to generate accurate reports.
Education
Associates - Business
Oakland Community College
Bloomfield Hills, MI 08.2016 - 05.2018
Bachelor’s Degree - Business Administration
Wayne State University
Detroit, MI 08.2018 - 05.2021
Skills
PrioritizationTypingProblem SolvingMedical TerminologyAttention to detailEHR SystemsCustomer serviceBookkeepingMultitaskingTeamworkFlexibilityMicrosoft Office (Word, Excel, Outlook, PowerPoint)Database managementCalendar managementQuickBooksOffice equipment operation (copiers, fax machine, etc)AccuracyData entrySupply managementInventory controlEditing and ProofreadingBillingScanningMedical codingICD-10sClerical ExperienceHIPPAMedical BillingInsurance verificationCertified Revenue Cycle Representative (Certification)
Office administration
Purchase orders organization
Credit and collections
Certification
[Finance] Certified Revenue Cycle Representative- June 2022
Volunteering
1). Forgotten Harvest – (Volunteer) - 2017
2). Hope Restoration Network – (Volunteer) - 2016
3). Summer in the City – (Volunteer) - 2016
Timeline
[Finance] Certified Revenue Cycle Representative- June 2022
06-2022
Patient Financial Representative
Beaumont Health
10.2021 - Current
Administrative Assistant
S & S
07.2021 - 10.2022
Access Center Representative
Beaumont Health
01.2021 - 05.2021
Office Assistant
UHY LLP
05.2019 - 04.2020
Bachelor’s Degree - Business Administration
Wayne State University
08.2018 - 05.2021
Administrative Assistant
Perry Johnson Laboratory Accreditation
01.2018 - 04.2019
Sales Associate
Brooks Brothers
11.2017 - 01.2018
Intern
State of Michigan
01.2017 - 11.2017
Associates - Business
Oakland Community College
08.2016 - 05.2018
Administrative Clerk
Hope Restoration Network
01.2016 - 05.2016