Summary
Overview
Work History
Education
Skills
Timeline
Generic

Margot McLaughlin

Walled Lake

Summary

Dynamic Bakery Associate with a proven track record at Nino's Bakery, excelling in customer service and food safety. Enhanced sales through relationship building and effective product recommendations. Recognized for maintaining high-quality standards and a clean workspace, demonstrating reliability and teamwork in fast-paced environments.

Overview

21
21
years of professional experience

Work History

Bakery Associate

Nino's Bakery
09.2019 - 09.2020
  • Improved bakery efficiency through effective time management and prioritization of tasks.
  • Consistently met or exceeded productivity goals while maintaining high-quality standards for all baked goods produced.
  • Managed daily cash transactions efficiently, ensuring accurate register balances at shift end.
  • Maintained proper inventory levels by conducting regular stock checks and placing timely orders when necessary.
  • Increased sales by recommending complementary items and promoting current specials to customers.
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
  • Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Wrapped, boxed and weighed bakery department products.
  • Prioritized helping customers over completing other routine tasks in store.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Listened to customer needs and desires to identify and recommend optimal products.

Bakery Associate

Kroger
06.1999 - 06.2004
  • Prepared and packaged baked goods ensuring freshness and quality standards.
  • Assisted customers in selecting products, providing excellent customer service.
  • Maintained cleanliness of workstations, contributing to a safe environment.
  • Monitored inventory levels, restocking supplies as needed for daily operations.
  • Collaborated with team members to meet production goals efficiently.
  • Implemented waste-reduction practices, optimizing resource usage during shifts.
  • Adapted quickly to changing customer demands and store promotions effectively.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Ensured food safety compliance by following strict guidelines for storage, handling, and preparation of baked goods.
  • Provided support to other departments within the store as needed, fostering a collaborative work environment.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Offered immediate assistance and menu advice to guests, documented orders, and conveyed special requests to baker and assistants.
  • Delivered outstanding customer experiences by addressing concerns promptly and professionally, resulting in repeat business from satisfied patrons.
  • Collaborated with team members to ensure consistent product quality and adherence to company standards.
  • Decorated and merchandised quality bakery goods to build business reputation and revenue base.
  • Used utensils and equipment to portion, wrap and display bakery items.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Courtesy Clerk

Kroger
06.1999 - 06.2004
  • Assisted customers with inquiries, ensuring positive shopping experiences and satisfaction.
  • Maintained cleanliness and organization of store environment to enhance safety and efficiency.
  • Stocked shelves with products, ensuring proper rotation and availability for customers.
  • Collaborated with team members to restock items during peak hours, improving workflow efficiency.
  • Monitored inventory levels regularly, reporting discrepancies to management for timely resolution.
  • Enforced company policies on product returns and exchanges, maintaining compliance with regulations.
  • Provided support during promotional events, helping to implement displays effectively for customer engagement.
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
  • Enhanced customer satisfaction by providing efficient bagging and carryout services.
  • Improved customer experience by offering assistance with locating products throughout the store when needed.
  • Assisted customers with large purchases by carrying items to vehicles.
  • Returned unwanted items to correct store locations and restocked shelves.
  • Collected more than Number shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
  • Facilitated smooth transactions by returning misplaced items to their appropriate locations within the store quickly and efficiently.
  • Supported cashier operations by efficiently retrieving shopping carts and baskets for customer use.
  • Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
  • Assisted elderly or disabled customers with loading groceries into vehicles upon request, demonstrating compassion and care in all interactions.
  • Collaborated with team members to maintain a well-organized and efficient work area.
  • Assisted customers with checkout process to foster prompt and smooth transactions.
  • Promoted a safe shopping environment through vigilant monitoring of potential hazards such as spills or cluttered aisles, addressing issues promptly as they arose.
  • Maintained clean and tidy checkout area to optimize service delivery.
  • Ensured safety and sanitation standards were met through regular cleaning of store equipment and surfaces.
  • Upheld high standards of professionalism while interacting with customers, coworkers, and supervisors alike.
  • Provided exceptional customer service, addressing concerns and inquiries promptly and professionally.
  • Handled shelf restocks and merchandised front lane areas to drive sales.
  • Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.
  • Increased overall efficiency by assisting with price checks and product location inquiries from customers.
  • Acted as an ambassador for the store''s brand by consistently providing friendly, knowledgeable, and efficient service to all customers.
  • Supported store operations by lending a hand in other departments as needed, demonstrating adaptability and teamwork.
  • Assisted with inventory management, ensuring accurate stock levels and timely replenishment of items.
  • Contributed to the reduction of waste by properly sorting recyclables, compost, and garbage according to company guidelines.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

None - Liberal Arts

Schoolcraft College
Livonia, MI

Skills

  • Food safety
  • Dough handling
  • Ingredient knowledge
  • Sanitation procedures
  • Workstation organization
  • Customer service
  • Friendly and outgoing
  • Punctual and reliable
  • Workplace safety
  • Team collaboration
  • Verbal and written communication
  • Relationship building

Timeline

Bakery Associate

Nino's Bakery
09.2019 - 09.2020

Bakery Associate

Kroger
06.1999 - 06.2004

Courtesy Clerk

Kroger
06.1999 - 06.2004

None - Liberal Arts

Schoolcraft College

Similar Profiles

CREATE PROFILE
Margot McLaughlin