Hi, I’m
Margot Mitchell
Nashville,TN
Summary
Goal-oriented and strategic professional responsible for fostering and maintaining strong client relationships by understanding their needs and delivering tailored solutions. Over 12 years of experience in Sales and Client Solutions - designing solutions that exceed expectations around a customer-centric approach, and a keen focus on achieving mutually beneficial outcomes for both clients and the business.
Overview
10
years of professional experience
Work History
Yext
Client Solutions Manager
02.2022 - Current
Job overview
- Delivered exceptional client solutions by identifying and addressing customer pain points, developing tailored strategies, and implementing effective action plans.
- Increased overall customer satisfaction by proactively monitoring account performance and providing strategic recommendations for improvement.
- Built strong relationships with clients through regular communication, timely issue resolution, and ongoing support.
- Enhanced team efficiency by implementing streamlined processes for account management, reporting, and communication.
- Extensive product and industry knowledge across multiple industries
- Manage 75+ clients, managing renewals, upsell opportunities, platform trainings for clients
- Focusing on ROI, Annual Reporting, Quarterly Business Reports
- Retention 92% for 2022 (Company goal of 83.5%) - Finished 1st on the Client Solutions Team
- Pacing Retention - 89% for 2023 (Fiscal year ends January 1, 2024)
- Upsell goal exceeded - 112% for 2022
Yext
Account Executive
12.2020 - 02.2022
Job overview
- Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
- Monitored industry trends and competition, adjusting sales strategies accordingly to maintain a competitive edge in the market.
- Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- YoY Quota Crusher: 182%
ZipRecruiter
Enterprise Senior Account Executive
01.2020 - 08.2020
Job overview
- Product specialist – deck and presentation build out, Emsi reporting and multi-industry reporting specialist for clients
- Secured new business partnerships by conducting in-depth research and analysis of industry trends and potential client pain points.
- Work with C-Suite executives to negotiate new partnerships and retain current partners
- Achieved increased revenue by establishing long-term relationships with enterprise clients and identifying their unique needs.
- Drove sales growth by effectively presenting tailored solutions to high-level decision-makers at target companies.
- Expanded market share by developing customized proposals for large accounts while collaborating with cross-functional teams.
- Exceeded quota consistently through strategic prospecting, relationship building, and effective negotiation skills.
- Q3 2020: 123% to goal
Hireology
Strategic Account Executive - Hotels & Healthcare
09.2018 - 12.2019
Job overview
- Hired as the first employee to build out and manage the Hospitality vertical of Hireology
- Managed, directed, and trained a team of five Business Development Representatives – three promoted in 2019
- Held 20+ meetings per week demonstrating the Hireology platform
- Worked with C-Suite executives to negotiate partnerships
- Leveraged connections within the industry, attend conferences and travel for market visits
- Increased revenue by identifying growth opportunities and developing tailored account strategies.
- Collaborated with cross-functional teams to deliver comprehensive client proposals and win new business.
- Negotiated contracts, ensuring long-term partnerships and mutually beneficial terms for both parties.
- Q3 2019: 176% to goal
- Q4 2019: 124% to goal
Groupon
Senior Account Executive - West Coast
10.2017 - 09.2018
Job overview
- Increased account retention by building strong relationships with clients and addressing their needs promptly.
- Developed new business opportunities for company growth through effective networking and client presentations.
- Collaborated with cross-functional teams to ensure timely delivery of products and services, resulting in high customer satisfaction.
- Negotiated contracts that maximized profit margins while maintaining competitive pricing for clients.
- Set and achieved company defined sales goals.
- Implemented sales strategies that consistently exceeded quarterly revenue targets.
Groupon
Account Executive - Caribbean, Mexico & L.A.
10.2015 - 10.2017
Job overview
- Leveraged connections and related experience in sales to cultivate and maintain relationships with hotel partners and properties for the Caribbean, Mexico, and Latin American markets.
- Drafted proposals to have hotels and resorts feature campaigns on the Groupon Getaways website at a discount
- Total Revenue: $3.2 million dollars
- Q2 2018 at 189% to goal
- Q3 2017 at 308% to goal
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Monitored industry trends and competition, adjusting sales strategies accordingly to maintain a competitive edge in the market.
- Developed detailed reports analyzing account performance data, providing valuable insights for future strategy adjustments or improvements.
Mondo
Account Director, Internal Sales Account Manager
04.2014 - 09.2015
Job overview
- Increased client satisfaction by effectively managing account teams and delivering exceptional service.
- Expanded revenue streams with the development of strategic partnerships and cross-functional collaborations.
- Led successful marketing campaigns for diverse industries, driving brand awareness and customer engagement.
- Streamlined internal processes to enhance team productivity, resulting in improved performance metrics.
- Negotiated favorable contract terms with clients, securing long-term business relationships and revenue growth.
- Mentored junior team members, fostering a collaborative environment that encouraged professional growth.
Mondo
Business Development Manager
11.2013 - 04.2014
Job overview
- Deck and presentation build out, SaaS
- Hunting position - 100 calls, 200+ emails and hold 7+ meetings a week
- Work with Marketing, Support and C-Suite executives to establish partnerships
- Q1 2021 Quota Crusher, Worked with
- Planned out business strategy internally, applied to Account Strategy, brought new clients to the company, sourced, recruited and placed individuals within companies – contract, contract-to-hire or permanent positions, negotiated contracts, top five Account Director across the nation weekly
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Salesforce.com certification in technical training
Education
DePauw University
Bachelor of Arts from Communication, English Literature
The Museum of Modern Art
MoMA from History of Art, Fashion And Photography
Skills
- Salesforcecom, Slack, Gong, Clari, Tableau, Zendesk, Jira, DocuSign, Workday, Catalyst, Google Workspace, Microsoft Office/Teams, Zoom/Info, LinkedIn, SalesLoft, Sandbox, Saleshood, Zuora, Docebo, Emsi, Periscope, Datacom, Cision, Looker
Timeline
Client Solutions Manager
Yext
02.2022 - Current
Account Executive
Yext
12.2020 - 02.2022
Enterprise Senior Account Executive
ZipRecruiter
01.2020 - 08.2020
Strategic Account Executive - Hotels & Healthcare
Hireology
09.2018 - 12.2019
Senior Account Executive - West Coast
Groupon
10.2017 - 09.2018
Account Executive - Caribbean, Mexico & L.A.
Groupon
10.2015 - 10.2017
Account Director, Internal Sales Account Manager
Mondo
04.2014 - 09.2015
Business Development Manager
Mondo
11.2013 - 04.2014
DePauw University
Bachelor of Arts from Communication, English Literature
The Museum of Modern Art
MoMA from History of Art, Fashion And Photography
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