Margot S. Coakley
White Lake,MI
Summary
Licensed Veterinary Technician and Clinic Manager with extensive experience in animal health and clinic operations. Proven leadership in managing veterinary teams in both civilian and military environments. Skilled in client education, surgical support, and comprehensive animal care. Dedicated to maintaining high standards in veterinary practices and patient care.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Practice Manager
Ford Caputo Animal Hospital
08.2025 - Current
- Perform all day to day operations, employee management of 24 personal, client services, inventory management
- Responsible for approving and adding prescriptions on different online pharmacy to include Vetcove and Brava.
- Over seeing weekly ordering on Vetcove managing inventory worth $48,000
- Implemented Scratch pay
- Managed 15 phone calls and emails a day and handled 4 customer complaints a week.
- Oversaw daily operations to enhance efficiency and effectiveness of veterinary services.
- Managed scheduling and staffing to optimize resource allocation and services.
Licensed Veterinary Technician
Roadside Veterinary Clinic
06.2023 - 08.2025
- Performed all Veterinary Technician duties to include blood draws, run in house lab samples, send samples to outside labs, catheters, restraint, taking x-rays, small and exotic animal care, filling prescription request, and all surgical technician responsibilities.
- Responsible for all monthly equipment maintenance autoclave, 3 anesthesia machines, 1 dental machine and 2 x-rays machines.
- Responsible for approving and adding prescriptions on different online pharmacy to include Vetcove, Vets First Choice and Brava.
- Help implement Vetcove online pharmacy
- Created SOP’s (Standard Operating procedures) on equipment maintenance.
- Educated pet owners on preventive care and proper nutrition to enhance animal well-being.
Veterinary Treatment Facility Senior Manager
US Army
08.2010 - 06.2023
- Supervisory of 4-10 personals, hiring, managing budget, trained total 15 military vet techs, managed clinic calendar, personal schedules, handled payroll, ordering supply, patient medical record management, data entry, and managed inventory.
- Performed all Veterinary Technician duties to include blood draws, run in house lab samples, send samples to outside labs, catheters, restraint, small and large animal preventative and emergency care for privately owned animals and military owned animals, anesthesia operations, radiology, and ultrasound operations on a digital system.
- Perform annual audits to ensure the clinic is following all rules and regulations set by the Army.
- Directed strategic planning and execution of operations to enhance mission effectiveness.
- Led cross-functional teams in implementing process improvements, increasing operational efficiency.
- Analyzed performance metrics to identify trends and drive data-informed decision-making processes.
- Provided strong leadership to enhance team productivity and morale.
Veterinary Medicine Surgical Team Senior Advisor
US Army
12.2017 - 08.2020
- Supervised and trained 17 new Veterinary Technicians on surgical procedures in an austere environment.
- Coordinated a 7-day training exercise with 24-hour surgical operations with 9 veterinarians, 22 veterinary technicians to assistance in a stray population control.
- Maintained $1.1 million in medical equipment and supply.
- Performed all Veterinary Technician duties to include blood draws, run in house lab samples, send samples to outside labs, catheters, restraint, small and large animal preventative and emergency care for privately owned animals and military owned animals, anesthesia operations, radiology, and ultrasound operations on a digital system.
Education
Bachelor’s - Business Management Focus in Human Resources
Purdue Global
01-2028
Associate in Applied Science - Veterinary Technician
Bradford School; Vet Tech Institute
Columbus, OH06.2009
High School Diploma -
Madison Heights High School
Madison Heights, MI06.2001
Skills
- Veterinary Clinic Management
- Knowledge in Abaxis in-house equipment
- Knowledge with online system ROVR, AVImark, Rhapsody and Easy vet
- Helped with implementing new systems; ROVR, AVImark, Vetcove online pharmacy, and Scratch pay
- Management of patient medical records paper and electronic
- Leadership skills
- Drill Sergeant for Army 2020-2022
- Critical thinking and problem solving
- Managed practice inventory and purchases products, equipment and medications for clinics
- Written and verbal communication Skills
- Instructed small animal first aid classes in person and Zoom meeting
- Time management, Workflow management
- Microsoft skills
- Attention to detail and Origination skills
- Experience in online pharmacy and customer service
- Developing SOP (Standard Operation Procedures)
Certification
- Licensed Veterinary Technician - State of Michigan 6902006295 Exp 6/2026
Timeline
Practice Manager
Ford Caputo Animal Hospital
08.2025 - Current
Licensed Veterinary Technician
Roadside Veterinary Clinic
06.2023 - 08.2025
Veterinary Medicine Surgical Team Senior Advisor
US Army
12.2017 - 08.2020
Veterinary Treatment Facility Senior Manager
US Army
08.2010 - 06.2023
High School Diploma -
Madison Heights High School
Bachelor’s - Business Management Focus in Human Resources
Purdue Global
Associate in Applied Science - Veterinary Technician
Bradford School; Vet Tech Institute