Margot Tilley
Clinton Twp,MI
Summary
Multi-talented and collaborative Administrative Manager focused on healthcare efficiency and operational improvements. Dedicated and decisive leader with strategic and forward-thinking mindset. Analytical problem-solver and persuasive communicator with talent for creative solutions.
Overview
20
20
years of professional experience
1
1
Certificate
Work History
Administrative Manager
Corewell Healh
Wayne/Royal Oak , MI
03.2018 - Current
- Responsible for schedule of 41 (+) employees. Transitioned department schedule to a 10hr pilot. Creatively maneuver schedules to ensure department coverage of site.
- Completed and maintained JCAHO requirements for Department.
- Responsible for continuing education requirements and participation in Magnet Certification for hospital sites.
- Developed Hospital and Palliative Care Process for hospital to ensure timely response from Hospice company for service to patients and families.
- Collaboratively work with Remedy, BPCIA, Signify and current Operations Specialist to reduce readmissions. Collaboratively developed RCA process for performance networks, and currently Direct Admit Process.
- Created daily Observation call to decrease Obs rate/ LOS for Observation patients, ensure escalation of barriers and patient throughput. Achieved goal benchmark of 18 hours LOS in 2018.
- Participated with the IMPACT program. Developed Transition of Care Coordinator position to assist with IMPACT program.
- Collaborated with CDI for Coding/GMLOS and CMI.
- Assisted with the development of CM policies for standardization of health system.
- Led team of Social workers in daily management of patients. Initiated warm handoff and facilitated communication with DWIHN for placement of mental health patients.
- Co-chaired UM Committee Meetings.
- Work closely with Administration, Physicians and Care Management team members for successful implementation of discharge planning for timely and safe discharges.
- Develop and utilize value add team input to create strategies for initiation and continuation of care management initiatives such as Progression rounds, escalation of barriers, and LOS management.
- Persistent, persevering and tenacious follow through for complex discharges that require "out of the box", progressive thinking.
- Ability to intertwine the perspective of patients and families as being the single most important reason why.
- Demonstration to the team a willingness to listen while leading, creating trust and motivation in a every changing field of Healthcare.
RN Care Coordinator
Beaumont Health System
Wayne , mi
04.2015 - 08.2018
Adjunct Clinical Instructor
Henry Ford Community College
Dearborn, MI
2012.01 - 2015.08
Medical Equipment Sales
Self-employed
Macomb, MI
04.2004 - 08.2012
Education
Master of Science - Healthcare Administration
Western Governors University
Salt Lake City, UTSkills
- Collaboration and Teamwork
- Staff Leadership
- Implementation of Strategy and Initiatives
- Patient and family focused
Certification
- Accredited Case Manager Certified RN
Accomplishments
- Courage award for taking Lead for complex discharge planning, 2021
- Collaboration Award for Leadership, 2022 and 2023
Timeline
Administrative Manager
Corewell Healh
03.2018 - Current
RN Care Coordinator
Beaumont Health System
04.2015 - 08.2018
Adjunct Clinical Instructor
Henry Ford Community College
2012.01 - 2015.08
Medical Equipment Sales
Self-employed
04.2004 - 08.2012
Master of Science - Healthcare Administration
Western Governors University
- Accredited Case Manager Certified RN
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