Margret Hollenbeck
Pueblo Of Acoma,NM
Summary
Communicator I am able to effectively and respectfully communicate with superiors, colleagues, and staff. Ambitious I am strongly driven to succeed. Dependable I can be counted on to complete whatever task, objective, or job is needed. Team-player I care deeply about the success of the group or company of which I am a part. Caring I use my words and actions to help others without expecting anything in return.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Shift Manager
Laguna Development Corporation
03.2025 - Current
- Shift Manager oversees daily operations during their shift, acting as the on-site leader by supervising staff, managing tasks, handling customer issues, monitoring inventory, and ensuring smooth workflow and customer satisfaction, bridging the gap between employees, customers, and upper management by maintaining standards, resolving conflicts, and upholding company policies.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Tracked receipts, employee hours, and inventory movements.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Trained and mentored new employees to maximize team performance.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Researched issues to obtain appropriate answers to customer inquiries.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Trained newly hired sales team in upselling techniques.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Central Supply Supervisor
Santa Fe Presbyterian Medical Center
07.2019 - 02.2023
- Summery: Responsible for performing inventory management functions for the Central Supply inventory; par level inventories, par replenishment; internal distribution, and call deliveries following the Central Supply protocols in the most efficient manner, and strive to exceed performance standards established for each function in order to provide the highest-valued, customer-focused logistical services to the departments served. Cross Trained in Receiving and Distribution 7/2019-Present Central Supply Tech 1 Responsibilities: - Perform activities for inventory receipt and put away, cycle counts, and expiration date monitoring, and checking for damaged supplies. - Perform activities for par inventory replenishment; supply , shelving, and unit organization; bin labels; back order and substitute notification and shelving labels; patient charging; and returns. - Ensure that stock is rotated and handled according to department protocols and standards. - Perform activities for recording and reporting activities in support of established KPIs. - Conduct cycle counts and periodic physical inventories as required. - Pack and stage items, with a high degree of accuracy, for distribution to user-departments. - Perform tasks for addressing back-orders, stock-outs, substitutes, trials, conversions, and recalls. - Communicate and interact with user-department personnel to ensure needs are met, report issues or concerns not being address adequately. - Report observations of PHS supplies, services, and equipment usage trends and unusual occurrences to support operational process improvements. - Effectively use Lawson and available technologies to better perform tasks, and to improve services and outcomes. - Review and acknowledge staff scheduling and assignments to ensure all work functions and requirements are completed effectively and at the highest standards; report issues or conflicts. - Attends and actively participates in all scheduled staff meetings. - Provide training to new Central Supply employees, as assigned. - Participate in annual physical inventories across PHS. - Ensure 100% compliance with all Federal and State healthcare regulations, TJC standards, and PHS Policies and Procedures; report issues or non-compliance observed. - Report environmental hazards, damaged or faulty equipment, and any other issues impeding the work of Central Supply staff. - Responsible for proper use, maintenance/upkeep, and charging of all Central Supply equipment, delivery carts, scanners, computers, printers, labeling machines, etc. - Participate in and support Central Supply s emergency/disaster preparedness and response, and support PHS Hospital Incident Command System (HICS) efforts. - Support education and communications plans for all user-departments and key stakeholders to ensure compliance with Central Supply Policies and Procedures and to improve customer satisfaction - Other tasks as assigned. Receiving and Distribution Back-up Responsibilities: Assure that all supplies and equipment are handled in accordance with departmental policy to allow for timely delivery without any compromise to the material. Provide support for assigned departments by utilizing computerized receiving, inventory, replenishment, and distributions systems. Receive and deliver medical and surgical supplies, pharmaceuticals and procedure trays to/from the receiving area, pharmacy, and various other departments.
Central Supply Tech 1
Excel Staffing Agency
02.2019 - 07.2019
- Summery: Responsible for performing inventory management functions for the Central Supply inventory; par level inventories, par replenishment; internal distribution, and call deliveries following the Central Supply protocols in the most efficient manner, and strive to exceed performance standards established for each function in order to provide the highest-valued, customer-focused logistical services to the departments served. Responsibilities: - Perform activities for inventory receipt and put away, cycle counts, and expiration date monitoring, and checking for damaged supplies. - Perform activities for par inventory replenishment; supply , shelving, and unit organization; bin labels; back order and substitute notification and shelving labels; patient charging; and returns. - Ensure that stock is rotated and handled according to department protocols and standards. - Perform activities for recording and reporting activities in support of established KPIs. - Conduct cycle counts and periodic physical inventories as required. - Pack and stage items, with a high degree of accuracy, for distribution to user-departments. - Perform tasks for addressing back-orders, stock-outs, substitutes, trials, conversions, and recalls. - Communicate and interact with user-department personnel to ensure needs are met, report issues or concerns not being address adequately. - Report observations of PHS supplies, services, and equipment usage trends and unusual occurrences to support operational process improvements. - Effectively use Lawson and available technologies to better perform tasks, and to improve services and outcomes. - Review and acknowledge staff scheduling and assignments to ensure all work functions and requirements are completed effectively and at the highest standards; report issues or conflicts. - Attends and actively participates in all scheduled staff meetings. - Provide training to new Central Supply employees, as assigned. - Participate in annual physical inventories across PHS. - Ensure 100% compliance with all Federal and State healthcare regulations, TJC standards, and PHS Policies and Procedures; report issues or non-compliance observed. - Report environmental hazards, damaged or faulty equipment, and any other issues impeding the work of Central Supply staff. - Responsible for proper use, maintenance/upkeep, and charging of all Central Supply equipment, delivery carts, scanners, computers, printers, labeling machines, etc. - Participate in and support Central Supply s emergency/disaster preparedness and response, and support PHS Hospital Incident Command System (HICS) efforts. - Support education and communications plans for all user-departments and key stakeholders to ensure compliance with Central Supply Policies and Procedures and to improve customer satisfaction - Other tasks as assigned.
Assistant Department Manager
Smith's Food and Drug
03.2015 - 03.2019
- - Receive incoming merchandise. - Transferred and organized merchandises to its proper location. - Maintained inventory of shipping materials and supplies. - Coordinating shipping/receiving merchandise, unloading/unpacking, verifying products, and recording incoming merchandise. - Performed daily inventory and receiving duties for shipment items received from suppliers. - Processed purchase orders and bills of lading for payment of product deliveries. - Conducted monthly and semi-annual inventory audits of all supplies received. - Utilized inventory designed computer software on a daily basis - Maintained logs of activities and completed work. - Verified and kept records regarding incoming and outgoing shipments of store products. - Unpacked and inspected incoming shipments; rejected damaged items; recorded shortages. - Reported the damages and shortages to be rectified. - Operated dolly, pallet jack, and/or forklift, and utilized hand truck to transport, convey and hoist shipments from shipping-and- receiving platform to storage and work areas. - Used pallets to load and unload shipments from the truck into the receiving area/department storage area. - Transferred and organized merchandises to its proper location. - Maintained inventory of shipping materials and supplies. - Follow established departmental policies, procedures, and objectives, continuous quality improvement objectives, and safety, environmental standards. - Accurately entered data and completed daily reports. -Maintain an organized and clean work area. - Consistently met high standards for productivity. -Select carriers and negotiate contracts and rates. -Plan and monitor inbound and outgoing deliveries. -Supervise logistics, warehouse and customer services. -Organize warehouse, label goods and process shipments. -Respond to any issues or complaints. -Research ideal shipping techniques, routing, and carriers. - Work with other departments to incorporate logistics with company procedures and operations. -Evaluate budgets and expenditures. -Update and evaluate metrics to assess performance and implement enhancements. -Ensure all operations adhere to laws, guidelines and requirements.
Assistant Store Manager
Walgreens
04.2017 - 10.2018
- Logistics Manager Responsibilities include: -Ordering and processing of store merchandise. - Utilized inventory designed computer software on a daily basis - Maintained logs of activities and completed work. - Prepared items for return shipments back to main corporate warehouse or other stores. - Used pallets to load and unload shipments from the truck into the warehouse. - Transferred and organized merchandises to its proper location. - Maintained inventory of shipping materials and supplies. - Verified and kept records on incoming and outgoing shipments. - Unpacked and inspected incoming shipments; rejected damaged items; recorded shortages. - Examined shipment contents and compare with records such as manifests, invoices, or orders to verify accuracy. - Recorded shipment data, such as damages, or discrepancies for reporting, accounting, or recordkeeping purposes. - Managed files, spreadsheets, and miscellaneous documents. - Maintain the automated inventory management system to ensure that actual physical inventory matches the database logical inventory. - Prepared items for return shipments back to main corporate warehouse or other stores. - Receive and unload incoming materials and compares information on packing slip with purchase order to verify accuracy of shipment. Assistant Manager Responsibilities: - Training employees on company policies and procedures. - Organizing the store. - Assigning tasks and duties to employees and making sure those tasks are done on time. - Handling of store cash. - Creating safety guidelines, and processing documents and reports. - Strong communication, interpersonal, and organizational skills.
Branch Manager
Payment 1Financial Group
08.2014 - 05.2015
- -Ensure superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems. -Manage a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. -Greet customers entering the store to ascertain what each customer wants or needs. -Describe product to customers and accurately explain details. -Politely assist customers in person and via telephone. -Monitor cash drawers in register to ensure adequate cash supply. -Routinely answer customer questions regarding contracts and requirements. -Operate a POS system to itemize and complete an average of number customer transactions. - Replenish office supplies and other materials. -Maintain cleanliness and presentation of business. -Process cash and credit payments rapidly and accurately.
Support Manager
Kmart
07.2009 - 07.2014
- Duties as a Logistics Support Manager
- Coordinating the shipping/receiving merchandise, unloading/unpacking, verifying products, and recording incoming merchandise.
- Performed daily inventory and receiving duties for shipment items received from suppliers.
- Processed purchase orders and bills of lading for payment of product deliveries.
- Conducted monthly and semi-annual inventory audits of all parts and supplies received.
- Utilized inventory designed computer software on a daily basis.
- Maintained logs of activities and completed work.
- Prepared items for return shipments back to main corporate warehouse or other stores.
- Used pallets to load and unload shipments from the truck into the warehouse.
- Transferred and organized merchandises to its proper location.
- Maintained inventory of shipping materials and supplies.
- Verified and kept records on incoming and outgoing shipments.
- Unpacked and inspected incoming shipments; rejected damaged items; recorded shortages.
- Operated dolly, pallet jack and fork-lift utilized hand truck to transport, convey and hoist shipments from shipping-and-receiving platform to storage and work areas.
- Examined shipment contents and compare with records such as manifests, invoices, or orders to verify accuracy.
- Recorded shipment data, such as damages, or discrepancies for reporting, accounting, or recordkeeping purposes.
- Managed files, spreadsheets, and miscellaneous documents.
- Coordinate delivery and pick up with clientele
- Perform the unpacking of consolidated shipment deliveries and distribute contents to the right department.
- Maintain the automated inventory management system to ensure that actual physical inventory matches the database logical inventory
- Perform the inbound and outbound paperwork and answered phones.
- Conferred and corresponded with establishment representatives to rectify problems, such as damages, shortages, and non-conformance to specifications.
- Contacted carrier representative to make arrangements and to issue instructions for shipping and delivery of materials.
- Direct delivery trucks to shipping doors or designated areas and help load and unload goods safely.
- Used hand truck to load and unload truck shipments.
- Prepare shipments for postal or commercial conveyance; select appropriate shipping container; pack items to ensure safe delivery.
- Receive and unload incoming materials and compares information on packing slip with purchase order to verify accuracy of shipment.
- Sort, counts, package, label, insure, unpack, and log inventory which is shipped.
- Deliver items to requisitioning departments and obtain authorized signatures for accepted items.
- Trace lost shipments and initiate proof of delivery documents.
- Operate dolly, pallet jack, and/or forklift in loading and unloading supplies and equipment.
- Follow established departmental policies, procedures, and objectives, continuous quality improvement objectives, and safety, environmental, and/or infection control standards.
- Accurately entered data and completed daily reports.
- Maintain an organized and clean work area.
- Consistently met high standards for productivity.
Customer Service Representative
Valero Energy Corporation
06.2007 - 01.2008
- -Greet customers entering the store to ascertain what each customer wanted or needed.Politely assisted customers in person and via telephone. -Maintain cleanliness and presentation of stock room and production floor. -Monitor cash drawers in multiple checkout stations to ensure adequate cash supply. -Operate a POS system to itemize and complete an average of number customer purchases. -Participate in physical inventory counts every time period. - Replenish supplies, bags and other materials at each cash wrap. -Process cash and credit payments rapidly and accurately.
Customer Service Representative
RaceTrac Petroleum
08.2004 - 06.2007
- -Operate POS Systems. -Assist customers. -Stock merchandise. -Maintain store appearance. -Train new employees on company policies and procedures. -Receive and verify incoming vendor and store deliveries.
Customer Service manager
Walmart
06.2003 - 11.2006
- Managed a team of customer service representatives
- Responsible for resolving customer complaints and escalations
- Implemented customer service protocols and training programs
- Ensured high levels of customer satisfaction
- Collaborated with other departments to improve customer experience
- Handled complex customer issues and provided efficient solutions
- Monitored and evaluated customer service performance
Cashier
Family Dollar Store
10.2002 - 01.2005
- Handle cash transactions accurately and efficiently
- Provide excellent customer service at all times
- Operate cash register and scanner to itemize and total customer purchases
- Maintain a clean and organized work area
- Assist customers with locating and selecting products
- Process returns and exchanges in accordance with company policies
- Resolve customer complaints or issues in a timely and satisfactory manner
- Verify and reconcile cash drawer at the end of each shift
- Adhere to all company policies and procedures regarding cash handling
- Promote sales and special offers to customers
Customer Service Desk Associate
Winn-Dixie
10.2000 - 04.2001
- -Politely assist customers in person and via telephone.Described product to customers and accurately explained details and care of merchandise. -Answer product questions with up to date knowledge of sales and store promotions on the spot. -Direct calls to appropriate individuals and departments. -Monitored cash drawers in multiple checkout stations to ensure adequate cash supply. -Routinely answered customer questions regarding merchandise and pricing. -Replenished supplies, bags and other materials at each cash wrap. -Maintained cleanliness and presentation of front end area. -Bagged, boxed sold merchandise per customer's request. -Maintained up to date knowledge of product and service changes. -Unloaded customer bags into cars. -Processed credit cards, checks, gift cards and coupons. -Collected empty carts and returned to the store.
Education
HIGH_SCHOOL - ABE Course
University of New Mexico
Grants, NM11.2000
Skills
Analytical decision-making
Certification
IHS Food Handlers Certificate
Timeline
Shift Manager
Laguna Development Corporation
03.2025 - Current
Central Supply Supervisor
Santa Fe Presbyterian Medical Center
07.2019 - 02.2023
Central Supply Tech 1
Excel Staffing Agency
02.2019 - 07.2019
Assistant Store Manager
Walgreens
04.2017 - 10.2018
Assistant Department Manager
Smith's Food and Drug
03.2015 - 03.2019
Branch Manager
Payment 1Financial Group
08.2014 - 05.2015
Support Manager
Kmart
07.2009 - 07.2014
Customer Service Representative
Valero Energy Corporation
06.2007 - 01.2008
Customer Service Representative
RaceTrac Petroleum
08.2004 - 06.2007
Customer Service manager
Walmart
06.2003 - 11.2006
Cashier
Family Dollar Store
10.2002 - 01.2005
Customer Service Desk Associate
Winn-Dixie
10.2000 - 04.2001
HIGH_SCHOOL - ABE Course
University of New Mexico