MARGRET KHAYOKO OKUMU
Cherry Valley,MA
Summary
Healthcare professional with strong work ethic and exceptional communication skills, experienced at UMass Memorial Health Center. Expertise in medical record management and patient advocacy, facilitating access to care and improving patient experiences. Committed to excellence in clinical settings, ensuring timely interventions and effective collaboration across departments.
Overview
38
38
years of professional experience
Work History
Unit Secretary West 3
UMass Memorial Health Center
08.2024 - Current
- Served as unit receptionist, directing patients and visitors, answering telephone and intercom, relaying messages, and escalating unusual situations to supervisor.
- Scheduled patients for consultants and diagnostic services. Ensured transportation to appointments by coordinating with ancillary departments.
- Prepares and maintains patient charts and Kardexes. Files reports and other documents such as laboratory and radiology reports and other information in appropriate part of medical records. Charts temperatures, pulses, blood pressures, weights and respiration. Prepare diet sheets. documents. Collects medical records according to standard procedure. Assists physicians or others in procuring medical records.
- Using pneumatic tube system, dumb waiter, and receiving and transmitting messages. Arranges for specimen transport.
- Monitored patient census data by recording daily admissions, transfers, and discharges to ensure accurate tracking of unit activity.
- Enters, maintains, and retrieves computer information. orders and maintains equipment and supplies. Maintains work area in neat and orderly fashion.
Financial Counselor
UMass Memorial Health Center
07.2022 - 08.2024
- Followed up with patients in person or by telephone to gather confidential financial and medical information on incomplete applications, establishing eligibility for various financial assistance programs.
- Acted as liaison for patients with MassHealth, Health Connector, and Health Safety Net, resolving eligibility discrepancies and providing updates on application status.
- Facilitates enrollment through the online Health Connector Health Insurance Exchange (HIX) or any other program application by accurate and timely submission of necessary paperwork according to state and federal regulations and policies.
- Facilitates patient understanding of health access options including but not limited to eligibility.
- Collaborated with clinical areas, interpreters, social workers, case managers, and other professionals to ensure access to care and facilitate timely discharge planning.
- Interviews, screens and assesses applicants and family members in a variety of on campus locations, in a professional manner in keeping with the Mission and Vision of UMMHC.
Memorial Campus West 2 PCA 1
UMASS Memorial Health Center
02.2020 - 06.2022
- Monitored patients' skin conditions and vital signs in clinical setting to ensure timely interventions.
- Provided clear, timely communication to the RN regarding observations and changes seen in patient
- Facilitated moving, lifting, positioning, and transporting of patients using proper safety techniques to promote patient safety.
- Supported patients with personal hygiene, ambulation, and nutrition to enhance daily living quality.
CASHIER
UMASS MEMORIAL HOSPITAL-HAHNEMAN CAMPUS-FOOD SERVICE
05.2019 - 02.2020
- Operates a cash register receives payments of cash checks and credit/debit cards
- Charged customers and employees for goods and services, providing accurate change
- Accurately rang all sale items and scanned barcodes.
- Provides the highest quality of service to customers all the time
- Ensured security of cash by following company protocols
- Assists in Locating reconciling and verifying the accuracy of transactions
- Prepared dining area and set tables before meal service
Front End Cashier
WALMART STORES-TOBIAS BOLAND WAY-
05.2019 - 02.2020
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Operated cash register, processed payments via cash, checks, and credit/debit cards.
- Charged customers or employees for goods and services, provided accurate change.
- Rang all sale items accurately and scanned barcodes to ensure correct pricing.
Liaison Officer
THE MATER HOSPITAL
Nairobi, Kenya
05.2003 - 11.2017
- Coordinated communication between insurance companies and hospital staff to enhance patient care.
- Updated patients with relevant insurance information to ensure understanding of medical coverage.
- Monitored and tracked medical reports for insurance companies to support timely processing.
Cashier/Receptionist
Gertrude's Garden Children's Hospital
10.2000 - 04.2003
- Registering patients and retrieving their medical records
- Processed cash transactions and issued receipts.
- Generated invoices for clients for corporate clients and forwarded them for dispatch
An Accounts Clerk
Judicial Department-High Court of Kenya
11.1988 - 07.1997
- Processed cash and cheques from customers at point of sale to facilitate accurate and efficient transactions.
- Prepared payment invoices for services rendered to maintain accurate financial records.
- Prepared cheques for payment to ensure timely processing of vendor obligations.
- Filing Invoices
Education
Certificate -
Community Service & Social Studies
Nairobi, Kenya01-2002
High School Diploma -
Ngara Girls High School
Nairobi, Kenya12-1985
Certificate - ACNC 1 & 2
Graffins College
Nairobi, KenyaCertificate -
Customer Care Service Training
Nairobi, KenyaSome College (No Degree) - Medical Terminology
Quinsigamond Community College
Worcester, MAGraduate Certificate - Licensed Practical Nurse
Quinsigamond Community College
Worcester, MASkills
- LPN graduate from Quinsigamond Community College
- Med-surg clinical experience at UMass Memorial Harrington and Jewish Healthcare
- Mental health clinicals at UMass Memorial Webster and Ad Care
- Pediatrics clinical at Abbey Kelly Greendale Headstart
- Maternity clinicals at St Vincent
- BLS certified
- CNA Certified
- Computer literacy in Excel, Microsoft Word, QuickBooks, and Sage
- Medical terminology proficiency
- Interdepartmental collaboration abilities
- Effective communication strategies
- Patient interaction techniques
- Patient communication strategies
- Medical record management expertise
Awards
Long Service Award-15 years at Mater Hospital, Best Employee of the year in 2012
REFEREES
- 1.Katie Rinnus
- 508 340 2716
- 2. Mary Kiarie
- 508 333 6146
Languages
English
Professional
Swahili
Professional
French
Limited
Timeline
Unit Secretary West 3
UMass Memorial Health Center
08.2024 - Current
Financial Counselor
UMass Memorial Health Center
07.2022 - 08.2024
Memorial Campus West 2 PCA 1
UMASS Memorial Health Center
02.2020 - 06.2022
CASHIER
UMASS MEMORIAL HOSPITAL-HAHNEMAN CAMPUS-FOOD SERVICE
05.2019 - 02.2020
Front End Cashier
WALMART STORES-TOBIAS BOLAND WAY-
05.2019 - 02.2020
Liaison Officer
THE MATER HOSPITAL
05.2003 - 11.2017
Cashier/Receptionist
Gertrude's Garden Children's Hospital
10.2000 - 04.2003
An Accounts Clerk
Judicial Department-High Court of Kenya
11.1988 - 07.1997
Certificate -
Community Service & Social Studies
High School Diploma -
Ngara Girls High School
Certificate - ACNC 1 & 2
Graffins College
Certificate -
Customer Care Service Training
Some College (No Degree) - Medical Terminology
Quinsigamond Community College
Graduate Certificate - Licensed Practical Nurse
Quinsigamond Community College