Margret Runganga
Sentosa
Summary
Dedicated to promoting health, healing and well-being through therapeutic massage remedies. Personable and compassionate with keen understanding of human anatomy and physiology, providing client-centered approach to wellness. Equipped with solid foundation in therapeutic massage techniques and commitment to fostering relaxation and healing. Dedicated to enhancing client well-being and promoting overall health through tailored treatments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Massage Therapist
OneSpaWorld
01.2024 - 10.2024
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Increased repeat client bookings by delivering exceptional customer service and follow-up care advice.
- Collaborated with physical therapists and other medical professionals to provide holistic care.
- Utilized feedback from clients to refine massage techniques and treatment approaches, continually improving service quality.
- Conducted initial consultations to assess client needs, leading to personalized treatment plans that improved wellness outcomes.
- Developed loyalty program that incentivized repeat visits, significantly boosting client retention rates.
- Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
- Generated additional revenue for the spa by upselling add-on services like hot stone therapy and body scrubs during appointments.
Facial and Massage Therapist
SHE SPA
01.2022 - 01.2024
- Conduct comprehensive assessments to evaluate client conditions and needs
- Develop tailored treatment plans focusing on manual therapy techniques to address client-specific issues
- Implement treatment plans effectively, adjusting as necessary based on client response
- Collaborate with other wellness professionals to optimize client care
- Stay current with advancements in manual therapy techniques and body mechanics.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Addressed specific client concerns through targeted therapeutic massage interventions.
- Assessed medical histories and conditions of clients to determine contraindications to massage services.
- Contributed to the overall success of the spa by actively participating in team meetings and training sessions.
- Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
Massage Therapist
Al Ain Rotana
09.2021 - 01.2022
- Liaise with the whole spa team and deal with queries in a professional and effective manner
- Conduct body and treatment evaluation / reassessments for members and guests on a regular basis with regards to the standards required
- Participate in promotional events and spa demonstrations
- Provide usage reports on therapy services and ensure therapy room cleanliness at all times
- Control the stock and inventory for therapy products and spa consumables
- Adapted massage methods for clients with specific conditions such as pregnancy or sports injuries, facilitating safe and effective therapy.
- Maintained meticulous hygiene and safety standards in treatment area, ensuring safe and inviting space for clients.
- Implemented aromatherapy techniques to enhance therapeutic effects of massage treatments, enriching client experience.
- Fostered calming and welcoming environment, which contributed to positive client feedback and increased referrals.
- Performed aroma therapies and specialized relaxation techniques.
- Provided custom massage treatments to clients, tailored to individual needs and preferences.
- Prepared oils and lotions for massages.
- Led workshops on self-massage techniques for stress relief, enhancing community wellness and engagement.
- Pioneered mobile massage service for elderly and immobile clients, extending wellness benefits to wider community segment.
- Engaged in continuous professional development to stay abreast of latest trends and techniques in massage therapy.
- Streamlined appointment scheduling process, allowing for more efficient client service and increased daily bookings.
- Provided deep tissue massages for alleviating chronic pain, resulting in significant client satisfaction and retention.
Spa Therapist
SpaOnWheels
09.2020 - 06.2021
- Handle payments and ensure the team complies to standards and guidelines within the Company's objectives
- Assist in orientation and training of new staff and staff under attachment
- Assist in interpretation of Spa Menu via face to face and or through telephone
- Demonstrated professionalism and dedication to client satisfaction through consistent punctuality, attention to detail, and commitment to high-quality service delivery.
- Provided attentive care during treatments, addressing any concerns or discomforts promptly and professionally.
- Collaborated with spa management to develop innovative treatment packages, attracting new clients and generating increased revenue.
- Assisted colleagues in maintaining a calm, organized work environment by completing cleaning tasks and equipment maintenance as needed.
- Supported marketing initiatives by participating in promotional events on behalf of the spa facility.
- Assisted in maintaining inventory levels by ordering supplies as needed, minimizing downtime between appointments.
- Created marketing advertisements to increase awareness of services and boost sales.
- Managed appointment scheduling efficiently, maximizing therapist utilization and minimizing wait times for guests.
- Conducted thorough consultations with clients to determine specific needs and recommend appropriate therapies.
- Delivered high-quality massages and body treatments, contributing to an overall positive guest experience.
- Enhanced client satisfaction by providing personalized spa treatments and exceptional customer service.
- Maintained accurate records of client information, including preferences, allergies, and contraindications for future reference during appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Maintained a hygienic and relaxing spa environment, ensuring optimal wellness experiences for all guests.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Developed strong relationships with clients through empathetic listening skills and genuine concern for their wellbeing.
Education
Diploma - Healthcare and Skincare
ITEC
Skills
- Deep tissue massage
- Swedish massage
- Professionalism and ethics
- Stress relief massage
- Body treatments
- Anatomy knowledge
- Hot stone massage
- Sports massage
- Reflexology techniques
- Aroma therapy
- Anatomy
- Front desk management
- Sales expertise
- Aromatherapy knowledge
Certification
- ITEC Diploma in Health and Skin Care
- Anatomy and Physiology
- Professional conduct and business awareness
- Skincare and Eye treatments
- Manicure and Pedicure
- Waxing
- Facial Electrical Treatments
- Makeup
- Swedish Massage
- Figure diagnosis and Body Electrical Treatments
Languages
English
Bilingual or Proficient (C2)
Shona
Bilingual or Proficient (C2)
Timeline
Massage Therapist
OneSpaWorld
01.2024 - 10.2024
Facial and Massage Therapist
SHE SPA
01.2022 - 01.2024
Massage Therapist
Al Ain Rotana
09.2021 - 01.2022
Spa Therapist
SpaOnWheels
09.2020 - 06.2021
Diploma - Healthcare and Skincare
ITEC