Margretha Pinkney
Highland Park,MI
Summary
Dynamic and results-oriented professional with extensive experience in scheduling coordination and accounts receivable management, notably at JIS-Orthopedics. Excelled in enhancing operational efficiency and data accuracy through expert use of MS Suite and continuous learning. Demonstrated exceptional problem-solving abilities and teamwork, fostering key relationships and driving project success.
Overview
14
14
years of professional experience
Work History
Scheduler Coordinator
JIS-Orthopedics
Columbus, OH
10.2022 - Current
- Performs data entry related to charging, logging, and quantifying Surgical Services activities
- Enhances communication between the Surgical Services, hospital departments, and physician office staff
- Functions as a receptionist and remains professional and positive when dealing with stressful situations and multiple demands related to the operation of the Surgical Services Department
- Tracked important information in NextGen and Phreesia spreadsheets and ran reports and generated graphs using Excel data
- Maintained confidentiality of sensitive data to protect customer and business information
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments
- Trained new team members on company procedures, customer service and issue resolution
- Provide administrative support of the front desk by answering telephones, taking messages, routing calls, or notifying appropriate individuals
- Assist with scheduling or modifying patient appointments
- Communicate courteously and professionally with patients for scheduling, financial responsibility, required medical documentation through direct live/phone communication, fax, and email as appropriate
- Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals as applicable, through direct live/phone communication, fax, and email as appropriate
- Assist in securing insurance authorizations for patient cases as needed
- Create patient account profile in the Medical Record system
- Perform light shipping and receiving of medical device products and components
- Comply with Corporate Compliance and HIPAA responsibilities
Medical Scheduler
West Med Group/Optum
Charlotte, NC
11.2016 - 10.2022
- First point of contact between patient and doctors
- Prepared and processed patient referrals and transfer requests
- Composed messages for patients to send to clinical staff and primary care physician or specialist
- Schedule, reschedule, and cancel appointments, registers new patients; verified patient demographics and health insurance
- Fully proficient in technological areas required to perform daily essential duties
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols
- Performed various administrative tasks by filing, copying and faxing documents
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts
- Followed up with patients to reschedule missed appointments
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy
- Followed up with patients to reschedule missed appointments
Accounts Receivable & Dispute Officer
Direct Chassis Link
Charlotte, NC
06.2011 - 10.2016
- Analyzed and resolved billing discrepancies for customers in the trucking industry
- Managed high-volume communication with customers, terminals, and management
- Responsible for accounts payable, re-bill and short pay processing
- Compile and distribute void and short pay reports daily
- Reconciled Invoices after conducting extensive audit research
- Enter invoices, Scan invoices, Match invoices, and Batch invoices into ERP System
- Create/Submit Purchase Orders and assign Purchase Order numbers
- Reconcile Accounts Payables
Education
Certificate of Completion -
Washington School for Secretaries
Washington, DC10.1984
High School Diploma -
Roosevelt Sr. High School
Washington, DC06.1981
Skills
- Attention to Detail
- Problem Solving
- Decision Making
- Continuous Learning
- MS Suite
- Expense Reporting
- Excellent Verbal Communication
- Excellent written communication
- Concur
- Schedule verification
- Client-specific scheduling
- Teamwork and collaboration
- Key relationship development
- Microsoft Office Suite
- Effective multitasking
Timeline
Scheduler Coordinator
JIS-Orthopedics
10.2022 - Current
Medical Scheduler
West Med Group/Optum
11.2016 - 10.2022
Accounts Receivable & Dispute Officer
Direct Chassis Link
06.2011 - 10.2016
Certificate of Completion -
Washington School for Secretaries
High School Diploma -
Roosevelt Sr. High School
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