Marguerite Celiberti
Summary
Accomplished Office Manager with a proven track record at Rye Pediatric Dentistry, enhancing customer satisfaction through expert customer service and efficient front office management. Skilled in Microsoft Office and insurance verification, I significantly improved document management processes and patient relations. Demonstrated ability to handle sensitive information with discretion, fostering a trustworthy and professional environment.
Overview
13
13
years of professional experience
Work History
Front Office Coordinator
Manatee Oral & Facial Surgery
05.2024 - Current
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Collect patient and client documents and information upon referral.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Post insurance payments
-
Front Desk Receptionist
Little Town Smiles Pediatric Dentistry
06.2022 - 04.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
- Sent out Statements.
- Collected all copays and posted it to patient's ledger.
- Posted insurance payments to ledger.
- Scanned all patient forms into patient chart.
Office Manager
Rye Pediatric Dentistry
06.2011 - 05.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Checked Patients in
- Confirmed and made appointments
- Processed all insurance claims
- Posted all payments to patient's ledger
- Sent out pre-estimates
- I did all responsibility of a receptionist
Education
GED -
Grover Cleveland High School
Ridgewood, NY06.1974
Skills
- Customer service expertise
- Customer Service
- Reception duties
- Front Office Management
- Insurance Verification
- Filing
- Scheduling appointments
- Document Management
- Schedule Coordination
- Opening and closing offices
- Appointment Scheduling
- Microsoft Office
Timeline
Front Office Coordinator
Manatee Oral & Facial Surgery
05.2024 - Current
Front Desk Receptionist
Little Town Smiles Pediatric Dentistry
06.2022 - 04.2024
Office Manager
Rye Pediatric Dentistry
06.2011 - 05.2021
GED -
Grover Cleveland High School
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